About the Role
ELIE SAAB is seeking a motivated and client-focused Fashion Advisor to join our team in Riyadh, Saudi Arabia. This part-time role is crucial in contributing to store sales by delivering exceptional and memorable client experiences while upholding the brand's prestigious merchandising standards. The ideal candidate will be passionate about luxury fashion and dedicated to providing unparalleled customer service.
Key Responsibilities
- Promote high customer service standards throughout the entire shopping experience.
- Attend to customer needs with attentiveness and professionalism.
- Actively seek customer input and efficiently address complaints to reinforce service standards.
- Gather and organize records on customer preferences and buying behavior, providing proper feedback and identifying trends.
- Inform clients about upcoming events and new collections.
- Provide support during VIP events and ensure proper follow-up with clients as needed.
- Inform clients about company policies and procedures to ensure transparency, including refund and exchange policies.
- Meet and maximize cross-selling and up-selling sales targets.
- Adhere to operational standards and support the Boutique Manager in achieving overall goals.
- Ensure security procedures for merchandise are observed at all stages of the sales process.
- Maintain proper replenishment of merchandise and uphold display and visual merchandising standards to preserve the brand's image.
- Process cash register operations accurately and efficiently from opening to close, protecting company assets.
- Support efficient cost allocation by optimally using Boutique products and not exceeding available resources.
Qualifications
- High School Diploma or equivalent education background.
- One to five years of experience in the high-end retail fashion industry.
Required Skills
- Exceptional customer service and a strong customer-centric approach.
- Proficiency in merchandising and visual merchandising techniques.
- Proven sales capabilities, including cross-selling and up-selling.
- Experience with Point of Sale (POS) operations.
- Skills in maintaining brand image and upholding brand standards.
- Competence in cash register operations and asset protection.
- Ability in cost allocation and resource management.
- Strong communication and negotiation skills.
- Team-oriented with effective conflict management abilities.
Additional Information
This is a part-time position located in Riyadh, Saudi Arabia. The company requires 0-1 year of experience for this role.
