Travel Agency Manager Jobs in Riyadh

About the Role

Rayna Tours is seeking a dynamic and results-oriented Sales Manager to lead the growth of its Edutainment Division in Riyadh, Saudi Arabia. This role involves cultivating strong relationships with schools and educational institutions to promote and secure participation in a range of domestic and international educational travel programs. The Sales Manager will be instrumental in achieving ambitious sales targets, expanding the client portfolio, and ensuring an exceptional customer experience throughout the sales journey. The primary purpose of this position is to significantly grow Rayna Tours' Edutainment Division within the Saudi Arabian market by forging long-term partnerships with educational institutions and consistently delivering high-quality educational travel experiences.

Key Responsibilities

• Identify and proactively develop new business opportunities with schools and educational institutions.
• Promote and sell a diverse range of educational tours, including STEM programs, leadership camps, university visits, and experiential learning initiatives.
• Achieve and exceed revenue and sales targets set for the Edutainment Division.
• Build and maintain robust relationships with key stakeholders such as principals, school leaders, and trip coordinators.
• Prepare proposals, quotations, and customized itineraries tailored to client requirements.
• Conduct presentations, meetings, and parent information sessions to showcase program offerings.
• Collaborate with the operations team and other internal departments to ensure seamless program delivery.
• Maintain sales records and provide regular sales reports and forecasts to management.
• Ensure excellent customer service at all stages, fostering client satisfaction and repeat business.

Qualifications and Requirements

• A Bachelor's degree in Business, Marketing, Tourism, Education, or a closely related field.
• A minimum of 3 to 5 years of progressive experience in sales or business development, with a preference for experience within the education, travel, or tourism sectors.
• Demonstrated experience working directly with schools and educational institutions is highly preferred.
• A proven track record of successfully achieving and exceeding sales targets.
• A valid driving license is essential for this role.

Required Skills

• Exceptional sales and negotiation skills.
• Excellent communication and presentation abilities.
• Strong relationship-building skills and a customer service orientation.
• Good organizational and time management skills.
• Proficiency in Microsoft Office Suite and experience with CRM systems.
• Willingness and ability to travel as required.
• Fluency in both Arabic and English is mandatory.

Work Context

This is a full-time position based in Riyadh, Saudi Arabia. The role requires the Sales Manager to actively engage with educational institutions to drive growth within the Edutainment Division.

About the Role

Tumodo is a global tech startup focused on simplifying business travel through a comprehensive platform for bookings, expenses, policy management, and insights. We are seeking a proactive and client-focused Travel Consultant to join our team in Riyadh, Saudi Arabia. This role is essential in ensuring our corporate clients receive efficient and effective travel management solutions.

As a Travel Consultant, you will serve as the primary point of contact for corporate clients, managing their travel needs with an emphasis on personalized service and policy adherence. You will utilize the Tumodo platform and your expertise to deliver exceptional travel solutions, contributing to the company's mission of eliminating travel friction for organizations.

Key Responsibilities

• Develop and maintain strong relationships with corporate clients, understanding their unique preferences, policies, and travel requirements to deliver tailored services.
• Act as the main point of contact for all client inquiries, providing timely and effective issue resolution.
• Research, plan, and book domestic and international travel arrangements, including flights, accommodations, car rentals, and train journeys, using the Tumodo platform and other relevant tools.
• Proactively suggest optimal routes, the lowest available fares, appropriate booking classes, and competitive exchange rates.
• Manage complex, multi-leg itineraries and prepare detailed trip plans, adhering to client preferences and preferred vendor agreements.
• Ensure all travel bookings strictly comply with clients' established travel policies and negotiate favorable terms with vendors.
• Oversee all aspects of travel coordination, including ticket issuance, itinerary changes, cancellations, and rebookings.
• Coordinate with airlines, hotels, and other travel providers to resolve travel disruptions or unforeseen circumstances.
• Provide support to clients during emergencies or unexpected travel disruptions.
• Stay informed about industry trends, evolving travel regulations, and emerging technologies to enhance service delivery.
• Participate in training and knowledge-sharing sessions to improve individual and team performance.
• Identify opportunities for process improvements and contribute to the development of best practices.

Qualifications and Requirements

• A minimum of 2 years of experience as a corporate travel consultant or in a similar client-facing travel management role.
• Demonstrated proficiency in Global Distribution Systems (GDS) such as Sabre, Amadeus, or Galileo, with a strong preference for Sabre expertise.
• Excellent communication skills in both spoken and written English and Arabic.
• Strong attention to detail and a commitment to accuracy in all aspects of travel planning and documentation.

Required Skills

• Expertise in GDS platforms, particularly Sabre.
• Proficiency in managing client relationships and providing customer service.
• Skilled in comprehensive travel planning and booking processes.
• Adept at travel coordination and itinerary management.
• High level of attention to detail and accuracy in travel planning and documentation.
• Knowledge of Low-Cost Carriers (LCCs) and their booking platforms.

Work Environment and Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience. A strong knowledge of major Low-Cost Carriers (LCCs) and their booking platforms is considered a valuable asset. Additionally, a Bachelor’s degree in Hospitality Management, Business Administration, or a related field is a plus.