Full-time Quality specialist Jobs for Fresh Graduates in Riyadh

Join our team as a Quality Specialist!
At Five Dimensions Business Solutions, we are looking for a dedicated Quality Specialist to enhance our quality management systems and ensure exceptional customer satisfaction.

Key Responsibilities:

• Design and implement quality management guides and templates, applying standards and specifications for quality.
• Conduct studies to analyze customer satisfaction levels regarding service quality and develop recommendations for improvement.
• Develop quality auditing systems, procedures, and templates.
• Prepare, document, and analyze specialized quality-related reports.

Qualifications:

• Bachelor's Degree in Quality Management.
• Advanced skills in design, quality assurance, and reporting.
• Proficient in both Arabic and English.

We invite motivated individuals to apply and contribute to our quality assurance initiatives.

First: Customer Service Department Tasks 1. Communicating with customers: • Responding to customer inquiries via phone, email, and social media. • Providing technical support and guidance to customers during the booking process. 2. Problem solving: • Handling customer complaints and resolving issues related to bookings or units. • Coordinating with internal teams and hosts to address any urgent matters. 3. Managing customer experience: • Ensuring customer satisfaction with the provided service. • Collecting feedback and evaluations from customers to improve the booking experience. Guidance and counseling: • Assisting customers in choosing the appropriate units according to their needs. • Providing tips and guidance on travel destinations and available services. Updating the database: • Recording customer and booking information in the systems. • Ensuring that the unit and available offers data are up to date. Monitoring the performance of hosts and units to ensure compliance with quality standards. Periodic reviews of customer data and evaluations. Conducting inspections • Visiting housing units to ensure they meet the required standards. • Reviewing images and advertisements of units posted on the platform Customer Service and Quality