About the Role
W Hotels is seeking a Controller-Rooms to join their team in Riyadh, Saudi Arabia. This full-time, non-management position is suitable for individuals with less than one year of related work experience, offering an entry point into the hospitality industry. As a Controller-Rooms, you will contribute to maintaining the W Hotels standard of service by ensuring efficient guest experiences from arrival to departure.
W Hotels operates with a mission to "Ignite Curiosity, Expand Worlds," focusing on new experiences and reinventing luxury. Joining W Hotels means becoming part of a global team that values originality, innovation, and a forward-thinking approach. The company aims to empower employees to perform their best work, find purpose, belong to a global team, and develop professionally.
Key Responsibilities
- Assign rooms based on guest requests and preferences where possible.
- Pre-register designated guests and prepare key packets.
- Organize and coordinate check-in and pre-registration procedures for arriving groups.
- Review, track, and accommodate requests for room or check-out changes when feasible, communicating status to relevant staff.
- Confirm reservations and cancellations.
- Review out-of-order rooms on a daily basis.
- Ensure room rates align with market codes and document any discrepancies.
- Verify and adjust guest billing.
- File guest paperwork or documentation.
- Process all guest check-ins and check-outs.
- Activate room keys.
- Secure valid payment for services rendered.
- Identify any over-commitments in room bookings.
- Perform duplicate reservation checks and block rooms as necessary.
- Run daily reports to monitor operational status.
- Follow up with guests to ensure their requests or issues have been resolved to their satisfaction.
- Receive, record, and relay messages accurately, completely, and legibly.
- Adhere to all company policies and procedures.
- Maintain a clean and professional uniform and personal appearance.
- Protect company assets and maintain the confidentiality of proprietary information.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Communicate with others using clear and professional language.
- Prepare and review written documents accurately and completely.
- Answer telephones using appropriate etiquette.
- Coordinate tasks and collaborate effectively with other departments.
- Serve as a departmental role model.
- Develop and maintain positive working relationships with colleagues.
- Support team efforts to achieve common goals.
- Comply with quality assurance standards.
- Stand, sit, or walk for extended periods.
- Enter and locate information using computers and/or POS systems.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications and Requirements
- High school diploma or *** equivalent.
- Less than 1 year of related work experience.
- No supervisory experience is required.
- No specific licenses or certifications are required for this role.
Required Skills
- Guest Services
- Billing
- Reservation Management
- Customer Service
- Communication
- Teamwork
- Computer Systems
- POS Systems
Work Location and Type
This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.
W Hotels is committed to being an equal opportunity employer, valuing diverse backgrounds. Marriott International promotes non-discrimination based on any protected status, including disability and veteran status.