About the Role
Chalhoub Group, a leader in the Middle East luxury retail sector with over 65 years of regional presence, operates more than 600 stores across 300 brands. The company is transforming into a customer-centric organization, aiming to be a cornerstone in the luxury, fashion, and beauty industries by providing exceptional services and enhancing customer experiences. This role is for a Luxury Retail Professional who will contribute to this journey by focusing on client engagement and sales targets.
Role Overview
The Luxury Retail Professional is responsible for delivering exceptional customer service and achieving sales targets through effective sales techniques. This role involves maintaining store presentation, managing stock, and actively engaging with customers to understand and meet their needs. A key aspect of this position is ensuring high standards of merchandise presentation and customer service, aligning with luxury brand guidelines.
Key Responsibilities
- Develop customer journeys that foster loyalty and enhance the client experience.
- Address customer inquiries regarding merchandise, pricing, and availability, utilizing point-of-sale systems and services.
- Engage with customers to identify their needs and provide assistance to meet or exceed expectations.
- Communicate merchandise benefits and provide examples of luxury goods and their advantages to customers.
- Achieve store and individual sales targets.
- Maintain store presentation and operational standards in accordance with luxury brand guidelines.
- Ensure store replenishment is managed effectively and in line with targets.
- Prepare daily sales reports.
- Participate in inventory counts and management processes.
- Ensure the receipt of inventory adheres to established procedures.
Qualifications and Experience
- A minimum of two years of experience in the luxury retail sector.
- A demonstrated passion for luxury goods and a proven ability to excel in customer engagement.
Required Skills
- Customer service
- Sales
- Inventory management
- Merchandising
- Communication
- Luxury retail expertise
Work Location and Details
This is a full-time position based in Riyadh, Saudi Arabia. The role requires 0-1 years of experience, indicating an entry-level opportunity within the luxury retail field.
