Full-time Tour Operator Jobs for High School Graduates in Riyadh

About the Reservations Agent Role

Rotana Hotels is seeking a guest-focused Reservations Agent to join its team in Riyadh, Saudi Arabia. This full-time position involves delivering high levels of customer service and providing effective solutions for guest reservations. The role requires a proactive individual capable of maintaining clear communication to ensure efficient service delivery.

Key Responsibilities

• Process and confirm guest room reservations received via phone, letter, or fax.
• Accurately input all reservation details and pertinent information into the computer system.
• Address guest inquiries, complaints, and requests related to reservations.
• Stay informed about all hotel promotions and surrounding offers.
• Adhere to established procedures for processing reservations, rates, and confirmations, including providing information on hotel facilities.
• Demonstrate comprehensive product knowledge and a thorough understanding of rate structures, applying rate management principles.
• Maintain an organized filing system for all correspondence and compile reports as requested by management.
• Promote and maintain positive public relations to maximize business opportunities.
• Ensure an accurate room status is maintained at all times.
• Answer all incoming calls according to Rotana standards.
• Process information received via fax and monitor incoming emails.
• Organize visa requests for hotel guests in accordance with hotel policy.
• Identify opportunities to upsell services and amenities.

Qualifications and Requirements

• A diploma or degree in the hospitality field.
• Previous experience in hotel reservations is preferred.
• Essential computer literacy.
• Excellent communication skills, with proficiency in both written and oral English.
• Additional language skills are considered an asset.
• A customer-focused and proactive personality.
• A courteous, dynamic, and approachable demeanor.
• The ability to work effectively and professionally.
• Capacity to establish effective relationships with internal and external customers.
• Ability to work independently within a structured environment.

Required Skills

• Reservations Management
• Customer Service Excellence
• Written and Oral Communication
• Product Knowledge
• Rate Management Principles
• Public Relations
• Job Understanding
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus

Work Context

This is a full-time position based in Riyadh, Saudi Arabia. The role is suitable for individuals with 0-1 year of experience, offering an opportunity for growth within the hospitality industry.

About the Reservations/Core Manager Role

Four Seasons Hotels & Resorts is seeking a Reservations/Core Manager and Telephone Operator for its property in Riyadh, Saudi Arabia. This full-time position involves managing reservations, optimizing room rates, and overseeing guest communications to ensure efficient operations within the Rooms Division.

Role Overview and Responsibilities

In this role, you will be responsible for creating rate plans and accurately loading them into the property management system. Collaboration with the Revenue Director is key to optimizing occupancy and achieving target room rates. You will also coordinate with the Rooms Division Manager to ensure smooth operations, particularly during periods of high occupancy. A significant part of the role includes managing guest communications and telephone operations with professionalism and efficiency.

Areas of Focus

The responsibilities for this position encompass the following key areas:

• Core operations management
• Sales support and coordination
• Rooms division oversight

About the Location

Four Seasons Hotel Riyadh is situated in the iconic Kingdom Tower in Riyadh, within the Riyadh Region. This location offers proximity to key business areas, shopping centers, and cultural sites. The hotel features 276 rooms and 39 suites, designed with a blend of Saudi heritage and modern sophistication. The property also includes three restaurants with a total seating capacity of 250 guests, and extensive event facilities spanning 7,213 square meters.

Employee Benefits and Perks

Employees at Four Seasons Hotel Riyadh can expect a competitive net salary in a tax-free environment, along with:

• Competitive housing allowance
• Transportation allowance
• 30 days of vacation
• 10 days of public holidays per year
• Complimentary employee meals
• Medical insurance
• Life insurance
• Employee Assistance Program
• Worldwide complimentary room nights with Four Seasons
• Laundry and dry cleaning for work attire
• Growth and development opportunities

Company Culture

Four Seasons is driven by its people, fostering a culture where team members strive for continuous improvement and treat each other with respect. The company is committed to providing exceptional guest experiences through a world-class employee experience and a supportive company culture. The belief is that life is enriched through genuine connections with people and the world around us, aiming to create lasting impressions for guests, residents, and partners.