About the Reservations Agent Role
Rotana Hotels is seeking a guest-focused Reservations Agent to join its team in Riyadh, Saudi Arabia. This full-time position involves delivering high levels of customer service and providing effective solutions for guest reservations. The role requires a proactive individual capable of maintaining clear communication to ensure efficient service delivery.
Key Responsibilities
- Process and confirm guest room reservations received via phone, letter, or fax.
- Accurately input all reservation details and pertinent information into the computer system.
- Address guest inquiries, complaints, and requests related to reservations.
- Stay informed about all hotel promotions and surrounding offers.
- Adhere to established procedures for processing reservations, rates, and confirmations, including providing information on hotel facilities.
- Demonstrate comprehensive product knowledge and a thorough understanding of rate structures, applying rate management principles.
- Maintain an organized filing system for all correspondence and compile reports as requested by management.
- Promote and maintain positive public relations to maximize business opportunities.
- Ensure an accurate room status is maintained at all times.
- Answer all incoming calls according to Rotana standards.
- Process information received via fax and monitor incoming emails.
- Organize visa requests for hotel guests in accordance with hotel policy.
- Identify opportunities to upsell services and amenities.
Qualifications and Requirements
- A diploma or degree in the hospitality field.
- Previous experience in hotel reservations is preferred.
- Essential computer literacy.
- Excellent communication skills, with proficiency in both written and oral English.
- Additional language skills are considered an asset.
- A customer-focused and proactive personality.
- A courteous, dynamic, and approachable demeanor.
- The ability to work effectively and professionally.
- Capacity to establish effective relationships with internal and external customers.
- Ability to work independently within a structured environment.
Required Skills
- Reservations Management
- Customer Service Excellence
- Written and Oral Communication
- Product Knowledge
- Rate Management Principles
- Public Relations
- Job Understanding
- Teamwork
- Taking Responsibility
- Recognising Differences
- Adaptability
- Customer Focus
Work Context
This is a full-time position based in Riyadh, Saudi Arabia. The role is suitable for individuals with 0-1 year of experience, offering an opportunity for growth within the hospitality industry.
