About the Role
W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated and detail-oriented Hotel Cleanliness Supervisor. This full-time, non-management position is integral to maintaining the high quality standards associated with W Hotels. The role involves overseeing the cleanliness of guest rooms and public areas to ensure a seamless and comfortable experience for all guests.
As a Hotel Cleanliness Supervisor, you will serve as a key liaison between various hotel departments, including Housekeeping, Engineering, Front Office, and Laundry. A proactive approach to problem-solving and a commitment to excellence are essential for operational efficiency and guest satisfaction.
Key Responsibilities
- Conduct thorough inspections of guest rooms, public areas, and the pool area post-cleaning to ensure adherence to quality standards.
- Manage sold room reports, verify room statuses, identify discrepant rooms, and prioritize cleaning to optimize operational flow.
- Update the status of departing guest rooms to facilitate timely turnover.
- Support Housekeeping management in overseeing daily activities and operations.
- Coordinate efforts and communication between Housekeeping, Engineering, Front Office, and Laundry departments.
- Document and resolve issues related to discrepant rooms with the Front Desk team.
- Prepare, distribute, and communicate any changes in room assignments to relevant staff.
- Communicate pertinent issues and updates to the next shift to ensure service continuity.
- Complete all required departmental paperwork accurately and efficiently.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
- Adhere to all company and safety and security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries promptly.
- Complete all required safety training and certifications.
- Maintain a clean and professional uniform and personal appearance.
- Protect company assets and maintain the confidentiality of proprietary information.
- Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
- Assist individuals with disabilities to ensure their comfort and accessibility.
- Thank guests with genuine appreciation for their patronage.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with colleagues and respond appropriately to their concerns.
- Ensure adherence to quality expectations and standards in all aspects of the role.
- Perform physical tasks including moving, lifting, carrying, and placing objects weighing up to 55 pounds without assistance, and over 55 pounds with assistance.
- Push and pull loaded housekeeping carts and other work-related machinery over sloping and uneven surfaces.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Stand, sit, kneel, or walk for extended periods throughout the work shift.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Enter and locate work-related information using computers and/or point of sale systems.
- Read and visually verify information in various formats, including small print.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications and Requirements
- High school diploma or *** equivalent.
- At least 1 year of related work experience in housekeeping or a similar role.
- At least 1 year of supervisory experience.
Required Skills
- Housekeeping operations and standards
- Quality assurance and inspection
- Room status verification and management
- Prioritization and workflow optimization
- Interdepartmental coordination
- Issue identification and resolution
- Effective communication
- Employee hiring and training
- Scheduling and performance evaluation
- Employee counseling and discipline
- Motivation and coaching techniques
- Adherence to safety and security policies
- Guest service standards
- Teamwork and collaboration
- Proficiency with computer systems
Work Location and Type
This is a full-time, non-management position located at W Hotels in Riyadh, Saudi Arabia. The specific location is Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. This role is not remote.
W Hotels is committed to being an equal opportunity employer, valuing diverse backgrounds. Marriott International, the parent company, promotes non-discrimination on any protected basis, including disability and veteran status.
5,500 - 5,500 / Month
Full-time
