Receptionist Jobs in Saudi Arabia

Receptionist Required (For Saudis Only)

Fast Fit EMS Fitness, the leading and largest provider of EMS services in Saudi Arabia, is looking for distinguished receptionists and customer service staff to join its team. With 11 branches in Jeddah, Riyadh, and Khobar, we offer a dynamic work environment and a range of benefits to our employees.

About Us:

Fast Fit EMS Fitness was established in 2019 and has rapidly grown to become a prominent name in the fitness sector. Our commitment to quality and innovation has led to our expansion, which includes 11 clubs in the key cities of the Kingdom. We take pride in providing high-quality EMS training and real opportunities for professional growth for our employees.

Job Responsibilities:

– Welcoming customers and visitors, directing them to the appropriate location within the facility

– Providing basic information about the company's services and products and responding to customer inquiries

– Transferring incoming phone calls to the relevant departments and handling simple inquiries

– Receiving and professionally addressing complaints or directing them to the appropriate person

– Scheduling appointments and organizing bookings to avoid conflicts

– Resolving any issues that customers may face regarding the services or products offered

– Providing additional assistance to customers, such as guidance within the facility or help in selecting products

– Maintaining a positive work environment through professional and courteous interactions with customers and colleagues

Benefits:

– Competitive salaries and bonuses

– Comprehensive health insurance

– Exceptional work environment

– Specialized training

– Opportunities for career growth

– Global future opportunities

– Paid annual leave for 30 days

Required Qualifications:

– A bachelor's degree is preferred (but not essential)

– Passion for customer service and the ability to handle inquiries

– Strong communication skills and ability to work in a team

– Ability to work in a fast-paced environment

– Professional appearance and polite demeanor

At Fast Fit EMS Fitness, we believe in the importance of investing in the development of our employees. Even if you do not have a bachelor's degree, we offer comprehensive internal training that helps you gain the necessary skills and knowledge for success.

If you are excited to work in the beauty and fitness sector and look forward to making a positive impact in others' lives, we want to meet you!

Join the Fast Fit EMS Fitness team and start a distinguished career journey with us.

• Proficiency in English, spoken and written.
• Ability to work 5 days a week.

• Providing reception services to guests.
• Addressing guest queries efficiently.
• Ensuring a smooth check-in/check-out process.
• Completing audit procedures as required.
• Demonstrating high-level customer service at all times.

• Keep Front Office Manager updated with guest feedback.
• Promote hotel services and utilize upselling techniques.
• Handle foreign currencies and adhere to credit policies.
• Comply with hotel security and health regulations.
• Assist other departments as necessary.

• Experience in a customer-focused industry.
• High school certification or equivalent.
• Positive attitude with good communication skills.
• Commitment to high-level customer service.
• Excellent grooming standards.
• IT proficiency.

• Providing reception services to guests.
• Addressing guest queries efficiently.
• Ensuring a smooth check-in/check-out process.
• Completing audit procedures as required.
• Demonstrating high-level customer service at all times.

• Keep Front Office Manager updated with guest feedback.
• Promote hotel services and utilize upselling techniques.
• Handle foreign currencies and adhere to credit policies.
• Comply with hotel security and health regulations.
• Assist other departments as necessary.

• Experience in a customer-focused industry.
• High school certification or equivalent.
• Positive attitude with good communication skills.
• Commitment to high-level customer service.
• Excellent grooming standards.
• IT proficiency.

• Providing reception services to guests.
• Addressing guest queries efficiently.
• Ensuring a smooth check-in/check-out process.
• Completing audit procedures as required.
• Demonstrating high-level customer service at all times.

• Keep Front Office Manager updated with guest feedback.
• Promote hotel services and utilize upselling techniques.
• Handle foreign currencies and adhere to credit policies.
• Comply with hotel security and health regulations.
• Assist other departments as necessary.

• Experience in a customer-focused industry.
• High school certification or equivalent.
• Positive attitude with good communication skills.
• Commitment to high-level customer service.
• Excellent grooming standards.
• IT proficiency.

• Conduct daily check-in/out inspections to ensure property readiness and guest satisfaction.
• Oversee in-house inventory management and stock count to maintain adequate supplies.
• Supervise the maintenance and cleaning team, ensuring efficient scheduling and high-quality work.
• Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests.
• Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback.
• Ensure compliance with property documentation requirements and quality assurance standards.
• Respond promptly and professionally to on-ground guest requests, ensuring their needs are met.
• Handle add-on service requests and coordinate with relevant service providers.
• Source and manage reliable service providers and vendors, negotiating favorable contracts.
• Maintain data control and confidentiality of sensitive information.
• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
• Answer and direct incoming calls, taking accurate messages when necessary.
• Manage incoming and outgoing mail and packages.
• Maintain the tidiness and appearance of the reception area.
• Assist with ad hoc administrative tasks as needed.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience in Operations and Front Desk management, preferably in the hospitality industry.
• Strong organizational and multitasking abilities, with attention to detail.
• Excellent communication and interpersonal skills to interact effectively with guests and stakeholders.
• Proficient in using property management systems and other relevant software.
• Ability to work independently and make sound decisions in a fast-paced environment.

Receiving patients and visitors and directing them to the different departments in the clinic.

Answering phone calls and providing basic information to patients.

Scheduling patient appointments and organizing the doctors' timetable.

Registering patients' personal data in the system and preparing their medical files.

Monitoring the availability of doctors and medical facilities to ensure workflow is smooth.

Handling all general inquiries related to the provided health services.

Providing administrative support to other work teams in the clinic.

Ensuring a clean and organized environment in the reception area.

Dealing with emergency situations professionally and calmly.

Working hours are 8 hours a day, 5 days a week.

• Ensuring to deal with visitors and calls in a warm and kind and professional manner, while trying to anticipate their needs as much as possible.

• Following the security procedures for registering visitors and guests, and managing the visitor log in an Excel file.

• Managing and directing visitors arriving at the office, especially government officials, clients, suppliers, and other guests, including gathering the necessary information about the reason for their visit and informing the relevant person about it.

• Possessing the skills necessary to handle any complaints from clients or visitors in a professional and respectful manner, and referring them to the concerned person when necessary.

• Handling visitor badges, keeping written records of visitors, issuing temporary visitor badges, and ensuring their return after the visit; in addition to controlling all entrance doors and communicating with the security company in case of any issue.

• Managing daily requests received from on-site employees.

• Recording, following up, and updating requests for assistance related to equipment malfunctions and required improvements, with updating the status as necessary.

• Managing and issuing permanent and temporary cards, activating them and distributing them.

• Maintaining the filing system at the reception and updating it regularly according to CBRE procedures, adhering to health and safety procedures, reporting any risks, and attending CBRE training.

• Receiving all postal shipments and keeping a record of all received shipments.

• Ensuring compliance with the security and emergency procedures for clients at all times, actively participating in evacuating the building in accordance with incident control procedures.

• Following up on attendance and absence records and regularly updating the list.

• Cooperating with colleagues to share daily reports and information in a constructive manner.