About the Role
Belden Inc. is seeking an Internal Account Support professional to join its team. This role is integral to the company's mission of connecting people, information, and ideas to address complex connectivity challenges. The position contributes to driving innovation and creating value for customers and the communities served. This is a full-time, mid-level position offering collaboration with global teams and exposure to diverse perspectives, contributing to solutions that extend beyond the company's immediate business. The role is instrumental in supporting sales operations and ensuring customer satisfaction.
Key Responsibilities
- Respond promptly to all customer requests and inquiries for standard information, including pricing, delivery times, and sample requests, via phone and email.
- Facilitate the distribution of pricing promotions to accounts, as directed by account managers, and assist with special discounts aimed at increasing bookings and billing at month-end or quarter-end.
- Promote and introduce new products, providing basic training to key accounts and channels as required by account managers.
- Provide fact-based input to Business Units to help define new customer requirements and develop customer and vertical market solution propositions that deliver quantifiable value.
- Enter quotations for special requests and forward these quotes to the requester.
- Identify areas for improvement in sales practices and propose actionable suggestions for enhancement.
Qualifications and Requirements
- Bachelor's Degree or relevant work experience in a customer-facing role within an industrial environment.
- Excellent communication skills, both verbally and in writing.
- Ability to work successfully in a fast-paced environment.
- Proactive and pragmatic approach to tasks and challenges.
- Fluency in both Arabic and English is essential.
Required Skills
- Experience with Customer Relationship Management (CRM) systems, including Salesforce and SAP.
- Strong communication and interpersonal abilities.
- Flexibility and adaptability in a dynamic work setting.
- Proactivity and initiative in problem-solving and task execution.
Work Environment and Experience
This is a full-time position. The role requires 2-5 years of experience. The position is located in the Riyadh Region of Saudi Arabia, with potential work locations in either Riyadh or Al Khobar.
