Job: Call Center Employee
Objective:To provide outstanding customer service via phone, email, and chat, through effective communication and problem-solving.
Requirements:- Diploma or Bachelor's degree in a relevant field
- Ability to work in a "shift" environment
- Strong written and verbal communication skills
- Ability to work under pressure and handle multiple customers at once
- Experience or knowledge of customer service principles
- Empathy and patience in dealing with complaints
- Proficiency in using CRM systems and various software
- Willingness to learn and work flexible hours
Responsibilities:- Responding to customer inquiries via various channels
- Documenting interactions accurately in the system
- Providing effective solutions in accordance with company policies
- Calming difficult situations and ensuring customer satisfaction
- Participating in ongoing training and development
- Collaborating with the team to improve service
- Achieving required performance indicators
Required Skills:- Clear and professional communication
- Focus on customer satisfaction
- Quick problem-solving
- Adaptability to changes
- Time management and organization
- Teamwork and self-motivation
Full-time Call center agent Jobs for High School Graduates in Dammam
