About the Role
The Ritz-Carlton Hotel Company, *** is seeking a dedicated Supervisor-Food Services to join their team in Jeddah, Makkah, Saudi Arabia. This full-time, non-management position offers an opportunity to contribute to the exceptional service standards that define The Ritz-Carlton brand. As a Supervisor, you will play a crucial role in ensuring seamless food and beverage operations, fostering a positive team environment, and delivering unparalleled guest experiences.
At The Ritz-Carlton, the focus is on creating experiences that remain with guests long after their departure. The company empowers its Ladies and Gentlemen to be creative, thoughtful, and compassionate, upholding the "Gold Standards" that guide daily operations. Joining this team means becoming part of a global brand leader in luxury hospitality.
Key Responsibilities
- Ensure staff collaboration to achieve optimal service and meet guest needs.
- Inspect staff grooming and attire, rectifying any deficiencies to maintain professional standards.
- Complete opening and closing duties, including setup, cleaning, and securing premises.
- Inspect storage areas for organization, adherence to the First-In, First-Out (FIFO) principle, and cleanliness.
- Complete scheduled inventories and requisition necessary supplies.
- Monitor dining rooms to ensure seating availability, service quality, and guest safety and well-being.
- Complete work orders for any required maintenance repairs.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
- Serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Adhere to all company and safety and security policies and procedures.
- Report accidents, injuries, and unsafe work conditions to management and complete required safety training and certifications.
- Ensure uniform and personal appearance are clean and professional at all times.
- Maintain the confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs, including assisting individuals with disabilities.
- Thank guests with genuine appreciation for their patronage.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with colleagues.
- Support the team to reach common goals and listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
- Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
- Read and visually verify information in a variety of formats, including small print.
- Visually inspect tools, equipment, or machines to identify defects.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move through narrow, confined, or elevated spaces.
- Move up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications and Requirements
- A high school diploma or *** equivalent is preferred.
- A minimum of 2 years of related work experience is required.
- At least 1 year of supervisory experience is required.
Required Skills
- Food and Beverage operations
- Culinary knowledge
- Guest Service excellence
- Teamwork and collaboration
- Leadership and staff supervision
- Problem-solving abilities
- Quality Assurance
- Adherence to Safety and Security Policies
Work Environment and Details
This is a full-time, non-management position located in Jeddah, Saudi Arabia. The role is based at the Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, 21493. The required experience is 2-5 years.