We strive to attract a customer service specialist to join our team, to contribute to providing a distinguished experience for patients and clients across all communication channels, in accordance with quality standards and the policies of the Ministry of Health.
🎯 Job Objective:
To provide high-quality service to clients of the medical center through reception and call center, ensuring a professional experience that contributes to increasing customer satisfaction and improving operational efficiency at the branches.
Job Responsibilities:
- Welcoming clients and directing them to the appropriate services
- Managing appointments (booking - modification - cancellation) via phone or in-person
- Responding to client inquiries and providing accurate information about medical services
- Following up on complaints and feedback and transferring them to the relevant authorities
- Coordinating with medical and administrative teams to ensure smooth workflow
- Updating client data and accurately using appointment systems and CRM
- Adhering to privacy policies and patient rights and operational quality standards
Requirements:
- High communication skills and professionalism in dealing
- Proficiency in using computers and customer service systems
- Ability to work under pressure and organize tasks
- Previous experience in customer service or the medical sector is preferred
- Availability and commitment to working hours
✨ Benefits:
- Professional work environment
- Career development opportunities
- Incentives and rewards based on performance
35 / Hour
Part-time
