مدير تشغيل Jobs in Riyadh

About the Role

D360 Bank is seeking a dedicated Manager - Tanfeeth to oversee and manage all activities associated with the Tanfeeth program. This role is instrumental in supporting the program's objectives and ensuring the timely, high-quality execution of all related processes. The successful candidate will be responsible for case closure, liaising with the Saudi Central Bank (SAMA), and monitoring the program's technical aspects.

Key Responsibilities

• Manage all Tanfeeth program activities, ensuring tasks and alerts are handled in strict accordance with program guidelines.
• Ensure the timely completion of all Tanfeeth alerts within SAMA's stipulated turnaround times and promptly resolve any arising issues.
• Communicate effectively with SAMA regarding actions required for cases related to Tanfeeth instructions.
• Liaise with the SAMA Technical team to address any technical issues encountered with the Tanfeeth system or WatheegEdge.
• Collaborate with other departments to promptly address any requirements or dependencies associated with Tanfeeth alerts.
• Work cross-functionally to facilitate the smooth processing of Tanfeeth-related activities and alerts across various teams.
• Maintain accurate and comprehensive records of all Tanfeeth-related activities, including alerts, escalations, and their resolutions.
• Handle requests and monitor activities within the Tanfeeth Portal and SAMA Net Portal, ensuring all requests are processed accurately and on time.
• Manage requests within the Watheqedge System and follow up with relevant stakeholders to ensure prompt resolution and provide status updates.
• Communicate with SAMA to discuss issues pertaining to SAMA Net cases and manage their closure in compliance with all rules and regulations.
• Provide support for compliance-related requests, ensuring they are addressed in a timely and compliant manner.
• Support the bank by mitigating the risk of exposure to failures in executing Tanfeeth and SAMA Net instructions, thereby preventing irregularities and reputational risks.
• Escalate any potential inability to meet SAMA requirements or respond to SAMA cases to the Head of Tanfeeth.
• Manage Tanfeeth and SAMA Net Dashboards on a 24/7 basis and escalate any abnormal traffic of cases.
• Provide on-the-job training and awareness to newly joined Tanfeeth staff and monitor their performance as needed.
• Perform any other duties assigned by the line manager that are related to the nature of the work.
• Enforce, incorporate, and comply with all necessary controls and related information security policies, procedures, practices, training, reporting, personal due diligence, and vigilance within departmental/unit activities and operations.

Qualifications and Requirements

• A tertiary-level qualification from an internationally recognized institution is preferred.
• Recommended experience of 3 to 5 years in the same or a similar domain.
• Proven experience as a professional capable of delivering on difficult technical tasks.
• Experience in project implementation is required.
• Must be self-sufficient at work and capable of taking responsibility for small projects.
• Previous experience providing technical supervision to junior staff is beneficial.

Required Skills

• Data Collection and Analysis
• Ethical Culture
• Regulatory Compliance
• Collaboration
• Communication
• Digital Fluency
• Teamwork
• Attention to Details
• Intellectual curiosity
• Strong organizational skills
• Meticulous attention to detail
• Ability to handle sensitive information with discretion and integrity

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience.

About the Role

Stranger Soccer is seeking an ambitious individual to serve as the License Owner / Operator in Riyadh, Saudi Arabia. This position offers the opportunity to establish and manage Stranger Soccer's football experience platform within the local community. The role involves leading the expansion of a global brand by implementing a proven model for accessible, high-quality casual football.

This opportunity is suited for individuals with a strong understanding of football culture and local market insights, who are driven to build a significant business venture. While operating independently, the License Owner / Operator will receive comprehensive support from Stranger Soccer's headquarters, including an operational playbook, technological tools, and strategic guidance. The position is designed for those seeking ownership and the chance to redefine engagement with the sport.

Key Responsibilities

The License Owner / Operator will be responsible for the comprehensive management and growth of the Stranger Soccer operation in Riyadh. Key duties include:

• Establishing and operating a complete football ecosystem within the city, ensuring a consistent and high-quality player experience.
• Overseeing all business aspects, from initial setup to ongoing operations and strategic development.
• Implementing marketing initiatives to build brand awareness and attract players.
• Recruiting and managing a local team to support operational needs.
• Ensuring the effective functioning of the mobile app for player bookings and game management.
• Leveraging the Stranger Soccer platform and operational playbook to achieve business objectives.

Required Qualifications

Successful candidates will possess the following:

• A deep understanding and passion for football and its culture.
• Strong local insight into the Riyadh market and community.
• Demonstrated leadership capabilities.
• Proven business experience with a strategic mindset.
• An entrepreneurial spirit and readiness to operate independently.
• A desire for ownership, impact, and tangible results.

Skills Profile

• Leadership
• Business Acumen
• Entrepreneurial Mindset
• Operations Management
• Marketing Strategy
• Team Recruitment and Management

Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 0-1 years of experience, with a focus on entrepreneurial drive and potential. Stranger Soccer is a global brand with a successful model for scaling casual football experiences, having launched in over 10 cities and facilitated more than 100,000 games worldwide.

Interested candidates can learn more and express their interest by visiting ******************* and clicking "Bring Stranger Soccer to Your City".

About the Role

Motorola Solutions is looking for a specialized Service Delivery Manager to oversee the operational health and lifecycle support of customer systems. This vital role ensures consistent service delivery in line with contractual obligations, focusing on customer success and continuous quality improvement. The Service Delivery Manager acts as the primary interface between Motorola Solutions and its customers, fostering strong relationships and advocating for customer needs within the organization. This position is essential for managing and guiding specialized technical team leaders, including Incident Managers, Support and Operations teams, Upgrade and Deployment leads, KPI and Analytics Reporting leads, Drive Test leads, and Knowledge Transfer leads. The role is critical for the seamless operation of Mission Critical Push-to-Talk (MCPTT) applications and supports a 24/7 operational environment.

Key Tasks and Responsibilities

• Provide oversight of the operational health of customer systems from service delivery to lifecycle support.
• Ensure and manage internal and external resources for service delivery and maintain compliance with customer contractual obligations.
• Establish standard procedures to ensure consistent high service performance and monitor employee performance.
• Evaluate customer feedback to develop and implement quality improvement processes.
• Oversee the dedicated Upgrade and Deployment team responsible for implementing software patches, rollbacks, updates, and deployments across all lab and production systems.
• Guide the KPI and Analytics Reporting team to generate comprehensive system performance reports, Kodiak Analytic reports, and Drive Test reports to ensure service quality and compliance with Service Level Agreements (SLAs).
• Oversee the verification of change management, Wave mobile application acceptance testing, and drive test processes in coordination with third-party vendors.
• Manage the Knowledge Transfer lead to facilitate comprehensive user engagement, onboarding, fleet mapping, and ongoing customer training development.
• Collaborate closely with the Customer Success Manager (CSM), Incident Managers, and supporting functions (HR, Commercial, Procurement) to align strategic goals and ensure continuous service improvement.
• Facilitate customer success by adhering to global service delivery processes.
• Act as the key interface between Motorola Solutions and the customer.
• Lead the transition and transformation of project operations into managed services.
• Ensure that procedures and plans established for the customer align with organizational goals and are fully implemented to achieve service level objectives.
• Attend important meetings on behalf of the service delivery team or assign representatives.
• Provide recommendations for changes to technology or procedures for the customer.
• Prepare and present periodic reports to customer stakeholders.
• Analyze system performance and facilitate improvement recommendations.
• Propose new strategies to maintain or improve service delivery quality and reduce costs.
• Conduct regular research and attend seminars to learn improved service delivery procedures and processes.
• Collect data and information on customer satisfaction, inquiries, and complaints.
• Plan, manage, and execute customer meetings to present service delivery reports and improvements.
• Ensure permanent customer satisfaction and continuously collect data on customer satisfaction, inquiries, and complaints.
• Maintain a positive relationship with customers.
• Identify customer needs and ensure the service provider can meet them through an appropriate catalog of services.
• Act as a customer advocate within Motorola Solutions and represent Motorola Solutions to the customer.
• Support the customer in maximizing the benefits and outcomes of managed services.
• Conduct analysis of issues and problems.
• Lead escalation efforts across internal functional groups to resolve issues impacting service or customer business.
• Provide support regarding contractual obligations and SLAs.
• Educate service delivery team members on new plans and their impact on service delivery.
• Evaluate individual and team performance of team members.
• Organize and chair meetings with the service delivery team.
• Responsibility for training service delivery resources.
• Prepare and present reports on team performance and service delivery metrics.

Qualifications and Requirements

• Diploma or Degree in Engineering (Electrical) or a related discipline.
• ITIL v4 certification.
• High level of understanding of communication systems and IP networks.
• Minimum of 2 years of experience in project planning and transition to operations and maintenance phase.
• Minimum of 5 years of experience in managing a service delivery team, ideally with a focus on operations and maintenance.
• High-level experience in telecommunications or public safety.
• Excellent theoretical and practical problem-solving skills.
• Ability to work independently.
• Technical proficiency.
• The candidate will be subject to local Saudization requirements, which may require specific educational degrees related to the role to obtain a work permit.

Required Skills

• Communication Systems
• IP Networks
• Service Delivery Operations
• Customer Success
• Quality Improvement
• Change Management
• Performance Monitoring
• Reporting
• Analytics
• Knowledge Transfer
• User Engagement
• Training Development
• Cross-functional Collaboration
• Problem Solving
• Teamwork
• Planning
• Time Management
• Prioritization
• Multitasking
• Meeting Deadlines
• Customer Service
• Consulting
• Coordination
• ITIL v4
• Excellent communication skills (verbal, written, and presentation in both English and Arabic).
• Excellent customer service skills with a focus on complete customer satisfaction.
• Effective consulting and coordination skills.
• Good planning and time management skills.
• Ability to prioritize, multitask, and meet deadlines.
• Developed interpersonal and teamwork skills.

Additional Role Information

This role is a Service Delivery Manager position at Motorola Solutions Arabia, Inc., Saudi Branch, based in Riyadh, Saudi Arabia. The position requires 5-10 years of experience and is full-time. Travel may be required 25-50% of the time, with local transportation provided. This position is intended for experienced individuals.

About the Role

Oivan is seeking an experienced Operations Lead to join its team in Riyadh, Saudi Arabia. This role is responsible for overseeing daily operations, ensuring service delivery, maintaining platform reliability, and driving continuous improvement for the Sakani and Ejar platforms. The Operations Lead will focus on guaranteeing platform availability, achieving operational excellence, managing incidents, preparing for disaster recovery, and fostering collaboration across business, development, infrastructure, security, QA, and external vendor teams. Reporting to the IT Operations Manager or Head of Technology Operations, this full-time position requires a strategic thinker with proven experience in managing complex IT environments and a strong understanding of operational governance, service reliability, and platform operations.

Key Responsibilities

• Lead comprehensive operational support for the Sakani and Ejar platforms, ensuring continuous availability, stability, optimal performance, and reliability.
• Oversee the management and health of production and non-production environments.
• Monitor and report on key operational performance indicators (KPIs), Service Level Agreements (SLAs), and service health metrics.
• Drive and implement initiatives for continuous service improvement across all operational aspects.
• Lead and coordinate Major Incident Management activities for swift and effective resolution of critical issues.
• Manage incident escalations across Development, Infrastructure, Database, Security, and Vendor teams.
• Conduct Root Cause Analysis (RCA) for incidents and ensure implementation of corrective and preventative actions.
• Track recurring issues and champion the development of long-term solutions to enhance platform stability.
• Oversee production deployments, releases, and scheduled maintenance activities with minimal service disruption.
• Ensure operational readiness for all major releases, including reviews of implementation and rollback plans.
• Ensure strict compliance with established change management processes and governance standards.
• Collaborate with DevOps teams to enhance automation, improve reliability, and optimize operational efficiency.
• Ensure the maintenance and enhancement of monitoring, logging, alerting, and observability capabilities.
• Provide support for Kubernetes, cloud infrastructure, CI/CD pipelines, and general platform operations.
• Drive operational excellence through strategic implementation of automation and process optimization.
• Lead Disaster Recovery (DR) planning, testing, and execution activities to ensure business continuity.
• Ensure Recovery Time Objective (RTO) and Recovery Point Objective (RPO) targets are consistently met during DR events.
• Maintain up-to-date operational runbooks and recovery procedures.
• Coordinate periodic DR drills and readiness assessments.
• Act as the primary operational point of contact for business and technical stakeholders.
• Coordinate with internal teams, external vendors, and service providers to ensure seamless operations.
• Prepare and present operational reports, service reviews, and executive updates.
• Facilitate operational governance and service review meetings.
• Manage vendor performance against agreed SLAs, ensuring service quality and responsiveness.
• Coordinate operational activities with third-party providers and handle escalations.
• Monitor platform performance, utilization, and capacity trends to identify potential issues and optimization opportunities.
• Identify and address performance bottlenecks.
• Plan for future capacity requirements and scalability improvements.
• Ensure compliance with organizational policies, security standards, and regulatory requirements.
• Support security audits, risk assessments, and compliance initiatives.
• Track and actively mitigate operational risks.

Qualifications and Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a closely related field.
• A minimum of 8 years of progressive experience in IT Operations, Service Delivery, Infrastructure Management, or DevOps roles.
• A minimum of 3 years of experience in a leadership or management capacity.
• Proven experience managing large-scale enterprise platforms and critical business services.
• Demonstrated experience working effectively with cross-functional teams and managing relationships with external vendors.

Required Skills

• Operations Management
• Service Delivery
• Reliability Engineering
• Continuous Improvement Methodologies
• Incident Management
• Disaster Recovery Planning and Execution
• Cross-functional Collaboration
• Root Cause Analysis (RCA)
• Release Management
• Change Management
• DevOps Principles and Practices
• Automation Strategies
• Kubernetes
• Cloud Infrastructure Management
• CI/CD Pipeline Management
• Business Continuity Planning
• Stakeholder Management
• Vendor and Service Management
• Performance Management
• Capacity Planning
• Security Best Practices
• Risk Management
• Compliance Management

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves close collaboration with various internal teams and external vendors.

About the Role

Fairmont Hotels & Resorts is seeking a Director of SPA to lead its luxury wellness facility in Riyadh, Saudi Arabia. This role is responsible for creating and implementing innovative wellness strategies, ensuring exceptional guest experiences, and driving business growth. The Director of SPA is integral to the operations team, ensuring all spa and wellness services are delivered at the highest levels of quality and guest satisfaction.

Key Responsibilities

• Develop and execute a comprehensive spa and wellness strategy aligned with the brand's luxury positioning.
• Oversee daily spa operations, ensuring the highest standards of service, hygiene, and safety.
• Create unique wellness experiences that reflect local culture and global trends.
• Lead, mentor, and inspire a team of spa professionals to deliver exceptional customer service.
• Manage the spa's financial performance, including budgeting, forecasting, and P&L responsibility.
• Drive marketing initiatives and partnerships to increase spa visibility and revenue.
• Implement sustainable practices and ensure compliance with industry regulations.
• Collaborate with cross-functional teams to integrate spa services into the overall guest experience.
• Stay abreast of industry trends and introduce innovative treatments and programs.
• Ensure cultural sensitivity and adaptability in all aspects of spa operations.
• Monitor spa workflow, maintaining compliance with hygiene and safety standards.
• Effectively lead and mentor the spa team, and resolve operational issues to guarantee an exceptional guest experience.
• Regularly communicate with the team and other departments to enhance performance and elevate service levels.

Qualifications and Requirements

• Proven experience in spa management or luxury hospitality, with a track record of successful leadership.
• A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Spa management certifications are a plus.
• Strong financial acumen with experience in P&L management and revenue growth strategies.
• Excellent team leadership and mentoring skills.
• Proficiency in business planning, budgeting, and operational efficiency.
• In-depth knowledge of spa treatments, therapies, and wellness program development.
• Experience in marketing, branding, and customer service excellence in a luxury environment.
• Demonstrated ability to create and implement innovative wellness strategies.
• Strong understanding of sustainability practices in the spa industry.
• Cultural sensitivity and awareness, with the ability to work in a multicultural environment.
• Proficiency in English is required.
• Arabic language skills are highly desirable.
• Adaptability and resilience in a dynamic, fast-paced setting.
• Exceptional communication and interpersonal skills.
• Commitment to ongoing professional development and industry trend awareness.

Required Skills

• Spa Management
• Luxury Hospitality Operations
• Leadership and Team Mentoring
• Financial Acumen (P&L Management, Budgeting, Forecasting)
• Revenue Growth Strategies
• Business Planning and Operational Efficiency
• Spa Treatments and Therapies Expertise
• Wellness Program Development
• Marketing and Branding
• Customer Service Excellence
• Innovative Wellness Strategy Implementation
• Sustainability Practices
• Cultural Sensitivity and Adaptability
• Resilience
• Communication and Interpersonal Skills
• Professional Development and Industry Trend Awareness

Work Environment and Location

This is a full-time position located in Riyadh, Saudi Arabia. The work environment promotes collaboration and professionalism, where teamwork is essential for achieving outstanding results. The company fosters a work environment that respects diversity and supports all employees, valuing varied experiences and backgrounds. Commitment to respecting all employees and guests, and providing equal opportunities for professional growth in a positive and supportive workplace is maintained.

About the Role

IMMUNE Technology Institute, a prominent learning institution with campuses in Madrid and Riyadh, is establishing IMMUNE SAUDI to leverage the growing talent opportunities within the Kingdom. The institute aims to equip individuals and businesses with practical, industry-ready knowledge in high-demand technological fields such as Data & AI, Coding, Cybersecurity, UX/UI, Blockchain, and Cloud. We are seeking a General Manager to lead the establishment of IMMUNE's Saudi Arabia operations. This is a foundational leadership role with full Profit & Loss (P&L) responsibility, reporting directly to the IMMUNE Saudi Board. The General Manager will be instrumental in positioning IMMUNE as the preferred technology talent partner for leading organizations in Saudi Arabia, contributing to the nation's digital transformation goals.

Key Responsibilities

• Develop and implement a 3-year strategic roadmap for IMMUNE Riyadh, aligning with national development objectives and establishing the institute as a key technology talent partner for major Saudi organizations.
• Serve as IMMUNE's primary representative to government bodies, managing the end-to-end process for campus licensing, program accreditation, and ongoing compliance with regulatory authorities.
• Lead, recruit, train, and mentor a high-performing executive team, fostering a culture of excellence.
• Achieve and exceed Saudization targets through effective team building and development strategies.
• Manage the P&L, focusing on achieving ambitious revenue and EBITDA margin targets.
• Directly lead B2B and B2G strategies, securing training partnerships with major corporations and public sector entities, while overseeing B2C strategy and execution.
• Oversee the establishment and setup of the Riyadh campus, including specialized technology labs.
• Ensure the adapted curriculum leads to a high graduate employment rate.

Qualifications and Requirements

• Bachelor's degree in Engineering, Computer Science, Business, or a related field is required.
• A Master's degree (MBA, **, ** is strongly preferred.
• 12-15+ years of professional experience, with a minimum of 5-7 years in a senior leadership role such as General Manager or Country Director.
• A minimum of 5+ years of living and working experience in Saudi Arabia, with recent experience being strongly preferred.
• Full bilingual fluency in Arabic (native/near-native) and English (professional), both written and spoken.
• Proven experience in building and scaling an organization from inception to significant growth.
• Demonstrated experience working directly with Saudi government entities, understanding and implementing compliant operations.
• High cultural intelligence and the ability to build trust with senior Saudi stakeholders, with a strong understanding of Saudi business culture.
• Proficiency in Saudi business etiquette, protocol, and high-level networking.
• Experience in managing P&L, including revenue forecasting, cost control, and budget planning, with knowledge of Saudi financial systems.
• A track record of hiring, coaching, and developing high-performing teams in the Saudi market.
• Ability to operate effectively within a matrix management structure.
• Proven industry experience in Education/EdTech, Technology, Professional Services, or a high-growth startup environment.
• Deep understanding of Saudi labor law, Saudization policies, and regulatory compliance.
• Strong financial acumen and data-driven decision-making skills.
• Ability to adapt European tech culture to the Saudi context while maintaining the core IMMUNE identity.

Key Skills

• Strategic Leadership
• Government and Regulatory Navigation
• Team Building and Saudization
• Commercial and P&L Ownership
• Business Development
• Campus and Academic Operations
• Strategic and Entrepreneurial Leadership
• Stakeholder Management and Relationship Building
• Cultural Ambassadorship
• P&L Management
• People Leadership and Saudization
• Matrix Management
• Expertise in Data & AI, Coding, Cybersecurity, UX/UI, Blockchain, and Cloud technologies.

Work Environment and Location

This is a full-time, on-site position located in Riyadh, Kingdom of Saudi Arabia. The role involves establishing and managing a new entity, requiring a strategic and entrepreneurial approach. The compensation package is competitive, including base salary and bonus, tied to performance objectives related to growth, compliance, and team development.

About the Role

Bechtel Corporation is seeking a Materials Manager for the Ar Rjum Project in Riyadh, Saudi Arabia. This full-time, office/project-based position is essential for ensuring the overall effectiveness of materials management activities during the front-end stage of a significant greenfield gold project. The role involves providing expertise, advice, and direction, establishing policy, and monitoring the development of execution plans for both automated and manual material management and inventory control systems, in strict accordance with project and corporate processes and procedures.

The Ar Rjum Project is a substantial undertaking in the Central Arabian Gold Region, located approximately 200 km northeast of Taif. It involves the development of a greenfield gold mine with multiple open-pit operations, a processing plant, tailings management facilities, and extensive supporting infrastructure.

Key Responsibilities

• Provide expertise, advice, and direction for project and field materials management activities during the front-end stage to ensure organizational effectiveness across all responsible functions.
• Establish policy and monitor the development of execution plans involving automated and manual material management and inventory control systems in accordance with project and corporate processes and procedures.
• Plan, direct, coordinate, and monitor personnel actions for material management staff.
• Maintain direct working relationships with Project Management, Project and Field Engineering, Construction, Project Controls, Project and Field Procurement personnel, and the Customer to ensure mutual understanding and attainment of materials management objectives.
• Review the initial master schedule, detailed timing, and sequence of each functional group, along with actual progress, to confirm that materials meet required delivery dates, and participate in contingency planning for schedule revisions.
• Ensure adherence to the Project Execution Plan and that key activities are performed in the correct sequence.
• Coordinate the project plan for identifying major equipment and bulk materials with Engineering, ensuring compatibility of tag numbers with automation programs and identifying importable data.
• Collaborate with the DSCS automation coordinator to ensure proper data flow from Engineering to populate all Supply Chain systems.
• Utilize the materials components of the project Automation Plan to monitor related data transfers between functional groups.
• Ensure that items on the equipment list are identified for requisition and purchase, with requisition issue dates supporting project detail schedules, and deploy Project Pre-Buy strategy as required.
• Monitor Engineering progress in the preparation and issuance of material requisitions and identify any bespoke or lengthy approval requirements that could impact timely engineering deliverables.
• Issue the Material Responsibility Matrix (MRM) to reflect agreed divisions of functional responsibilities for material activities.
• Prepare and implement project-specific Materials Management Plans, including automation interfaces, in accordance with Corporate policy.
• Interface between Construction and Procurement functions to identify, requisition, and establish delivery dates for material requirements resulting from design changes, rework, or scope changes.
• Monitor Procurement reports and activities to ensure purchasing and expediting effectively maintain milestone schedule dates.
• Review jobsite plans for the adequacy of material warehousing, maintenance, control, and handling, ensuring efficient material issue to Construction.
• Coordinate with Construction and Field Procurement on plans for material identification, availability, and equipment requiring special handling at the site.
• Formulate specialized training and career development programs for assigned material management personnel.
• Prepare annual performance reviews for assigned Material Planners and Coordinators.
• Prepare or assist in the preparation of work hour estimates and organizational charts, obtaining management approval and coordinating timely staffing.
• Monitor personnel utilization throughout the project duration.
• Develop, execute, and maintain the Field Material Procedure to ensure proper material handling and compliance.

Qualifications and Requirements

• Requires a bachelor's degree (or international equivalent) and 10-13 years of relevant experience, or 14-17 years of relevant work experience.
• Experience with applicable Bechtel policies, instructions, and Procurement procedures and guidelines is highly desirable.
• Prior experience in major global, direct hire, and contract management projects, including Engineering, Procurement, and materials control activities.

Required Skills

• Materials Management
• Procurement Operations
• Engineering and Construction Activities
• Supply Chain Management
• Inventory Control
• Project Management
• Data Systems
• Advanced knowledge of all procurement operations related to material management at various office locations.
• Advanced knowledge of Engineering and Construction activities and deliverables, including Standard Work Process Procedures related to materials management functions.
• Effective collaboration and coordination with Construction and Field Procurement.

Work Environment and Location

This is a full-time, office/project-based role located in Riyadh, Saudi Arabia. Relocation is authorized for international candidates on a single status basis.

About the Role

Qiddiya Investment Company is seeking a Senior Manager - Construction to play a key role in developing Saudi Arabia's entertainment landscape. This position involves overseeing and leading complex construction projects, ensuring alignment with Qiddiya's strategic vision and adherence to high standards of quality, safety, and sustainability. The role requires guiding the entire construction process from planning to execution, fostering collaboration among diverse teams and stakeholders to achieve project milestones.

Key Responsibilities

• Oversee all phases of construction projects, ensuring objectives are met on time and within budget.
• Lead and mentor construction teams, promoting a culture of collaboration, safety, and operational excellence.
• Develop detailed construction plans, schedules, and resource allocation strategies.
• Conduct regular site visits to assess progress, ensure regulatory compliance, and maintain quality assurance.
• Coordinate with architects, engineers, and subcontractors for seamless communication and project alignment.
• Manage procurement processes for materials and services while maintaining budgetary controls.
• Prepare and present project status reports, including risks and milestones, to senior management.
• Champion best practices in health and safety across all construction operations.

Qualifications and Requirements

• Bachelor's degree in Civil Engineering, Construction Management, or a related field; a Master's degree is an advantage.
• Over 10 years of progressive experience in construction management, with a focus on large-scale projects.
• Proven leadership capabilities in managing multidisciplinary teams.
• Comprehensive understanding of construction methodologies, local regulations, and safety standards.
• Strong problem-solving and decision-making skills, with a proactive approach to risk management.
• Exceptional communication skills for engaging with stakeholders at all organizational levels.
• Proficiency in construction management software and project management tools.
• Prior experience within the Middle East construction sector is highly desirable.

Required Skills

• Construction Management
• Leadership and Team Management
• Problem-Solving and Decision-Making
• Risk Management
• Communication
• Construction Methodologies
• Safety Standards
• Construction Management Software
• Project Management Tools

Work Location and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a minimum of 10 years of experience in construction management.

About the Role

Ericsson is seeking an Operations Domain Manager to join our team in Riyadh, Saudi Arabia. This role focuses on evolving network operations towards a proactive, automation-driven model. The position is designed to enhance capabilities in event, incident, change, and problem management, with an emphasis on reducing manual tasks, improving responsiveness, and increasing operational maturity. The role requires a collaborative leader to integrate automation solutions while ensuring compliance, performance, and customer trust.

Key Responsibilities

• Execute 1st & 2nd Level Assurance Operations in alignment with Blueprint NOC Functional and Organizational definitions and EOE/MSTOP Operations processes.
• Manage 1st & 2nd level fault & problem management, including escalation to suppliers/vendors, other operational levels, and initiating defect management, workaround setup, and utilization for Assurance.
• Perform and support work orders and routine/planned technical activities on the live network, services, and processes for both Assurance and Fulfillment.
• Conduct service and network KPI and resource analysis for Assurance purposes.
• Engage in Planning & Design and Optimization activities to drive continuous improvement and fine-tuning of the network.
• Oversee configuration management, including service configuration and activation, and the planning and setup of activities and processes for Fulfillment.
• Assure and support the Change Management process for applications/services in scope, providing necessary technical and operational requirements and specifications for Fulfillment.
• Determine technical work and operational instructions (WI/OPI).
• Define Service Level Agreements (SLAs) and Working Level Agreements (WLAs) within the Governance process for Fulfillment.
• Ensure security management by assuring and supporting the utilization of defined security policies and procedures for Fulfillment.
• Provide budget and cost estimations, definition, and control related to service and ICT systems maintenance for Fulfillment.
• Assure and support the utilization of specific/non-Ericsson Processes and tools as required within a Service definition.
• Handle log management using health check scripts.
• Manage escalations towards vendor support.
• Monitor customer indicators and statistics through dashboards, performing daily monitoring in parallel with 1st Level Operations.
• Verify network performance following changes to network configuration.
• Manage resource configuration.
• Support Risk & Impact analysis.
• Facilitate System & Application Patch Introduction.
• Execute Resource Update & Upgrade activities.

Qualifications and Requirements

• Strong understanding of telecom/network domains, including RAN, TX, VAS, PS, Core, and OSS.
• Demonstrated experience leading Event, Incident, and Problem Management functions within large-scale NOC or network operations environments.
• Hands-on experience with automation tools, AI/ML for monitoring, and workflow orchestration.
• Proficiency in ITIL or other IT service management frameworks.
• Excellent stakeholder management, communication, and coordination skills, with the ability to operate effectively across multi-domain and multi-vendor environments.
• Analytical orientation with proven experience in defining, tracking, and improving KPIs.
• Strong leadership capabilities, including coaching, mentoring, and performance management.
• Experience in change governance, audit readiness, operational transformation, and compliance.
• A proactive mindset, resilience, and the ability to operate effectively under pressure.

Required Skills

• Telecom/Network Domains (RAN, TX, VAS, PS, Core, OSS)
• Event, Incident, and Problem Management
• Automation Tools, AI/ML for Monitoring, and Workflow Orchestration
• ITIL or IT Service Management Frameworks
• Stakeholder Management, Communication, and Coordination
• KPI Definition, Tracking, and Improvement
• Leadership, Coaching, Mentoring, and Performance Management
• Change Governance, Audit Readiness, Operational Transformation, and Compliance
• Proactive Mindset, Resilience, and Ability to Operate Under Pressure

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. At Ericsson, you will be part of a diverse team of innovators. The company is committed to fostering a diverse and inclusive organization, encouraging collaboration with people from different backgrounds to drive innovation and growth.

About the Role

Qiddiya Investment Company is seeking a Manager - Construction to join its team in Riyadh, Saudi Arabia. This role is responsible for overseeing large-scale construction projects from initiation to completion, ensuring delivery on time, within budget, and to high quality standards. The Manager - Construction will coordinate and direct all construction activities, manage resources, and ensure compliance with regulatory requirements and safety protocols.

Key Responsibilities

• Lead and manage construction projects, providing direction and oversight at all project stages.
• Develop and implement comprehensive project plans, schedules, and budgets, ensuring efficient resource allocation.
• Collaborate with architects, engineers, and subcontractors to ensure project designs are executed efficiently and within defined constraints.
• Monitor and report on project progress, proactively addressing issues and implementing timely solutions.
• Ensure strict compliance with health and safety regulations and quality standards throughout the construction process.
• Engage with a diverse range of stakeholders, including regulatory authorities and community representatives, providing project updates and addressing concerns.
• Conduct regular site inspections to verify work compliance with specifications and identify any potential risks.
• Foster a culture of continuous improvement and innovation within the construction team.

Qualifications and Requirements

• Bachelor's degree in Civil Engineering, Construction Management, or a related field.
• A minimum of 10 years of experience in construction management, with a strong focus on large-scale projects.
• A proven track record of successfully delivering projects on time and within budget.
• Strong knowledge of construction methods, materials, and relevant legal regulations.
• Excellent leadership and team management skills.
• Strong problem-solving abilities and the capacity to make sound, timely decisions.
• Effective communication skills, both verbal and written, with the ability to collaborate with diverse stakeholders.
• Familiarity with project management software and construction management tools.
• Knowledge of sustainability practices in construction is preferred.

Required Skills

• Construction Management
• Project Planning
• Budget Management
• Resource Management
• Regulatory Compliance
• Safety Regulations
• Quality Standards
• Stakeholder Engagement
• Site Inspections
• Continuous Improvement
• Innovation
• Leadership
• Team Management
• Problem-Solving
• Decision Making
• Communication (Verbal and Written)
• Project Management Software Proficiency
• Construction Management Tools Proficiency
• Sustainability Practices in Construction

Work Location and Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves overseeing construction projects, requiring regular site inspections and collaboration with various teams and stakeholders.

About the Role

Almanashy Doors is a significant contributor to Saudi Arabia's growing construction and contracting sector, dedicated to providing high-quality products, advanced technologies, and exceptional services. The company focuses on delivering value-driven solutions by balancing quality and cost, fostering growth, and meeting client needs with competitive pricing and dependable offerings.

Role Overview

This is a full-time, on-site position for a Project Manager based in Riyadh. The Project Manager will be responsible for the comprehensive oversight and management of all project execution phases, ensuring efficient and timely project completion. This role involves coordinating expediting efforts, supervising inspections, managing logistics, and guiding the overall project management process in collaboration with cross-functional teams to achieve both client and company objectives.

Key Responsibilities

• Oversee and manage all aspects of project execution from initiation to completion.
• Ensure timely and efficient completion of all project milestones and deliverables.
• Coordinate expediting efforts to ensure the timely progression of project components.
• Supervise and conduct inspections to ensure compliance with quality and safety standards.
• Manage logistics effectively, including the coordination of material flow and supply chain operations.
• Guide the overall project management process, ensuring adherence to project plans and objectives.
• Collaborate with cross-functional teams to deliver results that meet client and company requirements.

Qualifications and Requirements

• Proficiency in expeditor and expediting tasks to ensure timely progression of project components.
• Strong expertise in project management, with the ability to plan, execute, and monitor project milestones.
• Experience in conducting inspections and ensuring compliance with quality and safety standards.
• Knowledge and skills in logistics management for effective coordination of material flow and supply chain.
• Strong organizational and leadership abilities.
• Excellent communication skills and the ability to motivate and guide teams.
• A Bachelor's degree in Project Management, Engineering, Supply Chain, or a related field.
• Familiarity with the construction and contracting industry in Saudi Arabia is considered a plus.

Required Skills

• Expeditor and Expediting tasks
• Project Management
• Inspections
• Logistics Management
• Organizational abilities
• Leadership abilities
• Communication skills

Work Details

This is a full-time, on-site position located in Riyadh, Saudi Arabia. The role requires 0-1 years of experience.

About the Role

Thales is seeking a Project Manager to join its Platforms Services & Delivery team in Riyadh, Saudi Arabia. As a global leader in aerospace, transportation, defence, security, and space, Thales designs innovative solutions for evolving markets. With a 40-year presence in Saudi Arabia and a team of over 600 employees, the company is involved in critical infrastructure projects. The Project Manager will be responsible for ensuring projects are completed on time, delivering solutions that meet customer requirements and Thales' commitments, thereby contributing to customer satisfaction and business growth.

Role Objectives and Responsibilities

This role involves managing complex projects to drive customer satisfaction through timely and quality delivery, contributing to Thales' strategic initiatives in the Kingdom. The Project Manager will deliver cost-effective, value-generating solutions and maintain strong stakeholder relationships. Key responsibilities include:

• Driving projects to ensure customer satisfaction by meeting deadlines, quality specifications, and profitability, while leading customer interactions.
• Delivering solutions that are cost-effective, easy to operate, and generate value for the customer.
• Providing clear visibility of project progress, securing necessary resources, and proactively identifying and resolving issues.
• Managing the financial aspects of projects, including costs and revenue.
• Effectively managing project risks and developing related action plans.
• Overseeing change requests and identifying new business opportunities within projects.
• Maintaining clear and consistent communication with all stakeholders, including the Solution Manager, Project Delivery team, Technical Leaders, and Support & Maintenance teams.
• Managing project change, including organizing and leading bug reviews to prioritize fixes according to customer priorities.
• Validating the Project Execution baseline before submission for approval and maintaining it throughout the project lifecycle.
• Organizing and leading the Project Kick-off meeting.
• Conducting Project Reviews as defined in the Manage Project Process.
• Obtaining Customer Acceptance of the delivered solution.
• Leading the Closure Review for projects.
• Collecting Lessons Learned from completed projects.
• Preparing and updating a log document to chronologically record project events that may support future claims.
• Providing regular reporting to Senior Management through a dashboard, encompassing project progress and forecasts.

Qualifications and Experience

Candidates should possess the following qualifications:

• A minimum of 5 years of experience in project management, covering specification, design, and team leadership within the software development or service operation industry.
• Possession of a PMI/PMP or PRINCE2 Practitioner certification.
• An Engineer or Master's Degree in Computer Science or Computer Engineering.
• Fluency in both English and Arabic is mandatory.
• Demonstrated ability to understand product and service offers, their use cases, ecosystems, and delivery mechanisms.
• Proficiency in autonomously managing scope and requirements, building project plans, monitoring project status, managing customer relationships, and project costs.
• Experience using Microsoft Project.

Key Skills and Attributes

Successful candidates will demonstrate the following skills and attributes:

• Strong organizational, analytical, and communication skills.
• Proven problem-solving abilities.
• Capacity for team building, inspiring a shared vision, and delegating tasks with integrity.
• Ability to work effectively in a fast-paced environment.
• A quick learner and self-starter mentality.
• Willingness and ability to travel as needed.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.

We are looking for an experienced hotel manager to lead hotel operations and enhance guest experience. Your responsibilities will include overseeing all hotel departments, managing staff, and ensuring operational and financial goals are met. The candidate must have strong leadership skills and the ability to make strategic decisions.

**Tasks and Responsibilities:**

* Lead and guide work teams in all hotel departments.
* Develop and implement strategies to increase customer satisfaction and revenue.
* Manage budgets and resources efficiently to ensure profitability.
* Ensure compliance with the highest standards of quality and service.
* Resolve customer complaints effectively and quickly.

About the Role

PepsiCo is seeking a Commercialization Associate Manager to join its team in Riyadh, Saudi Arabia. This role is a key part of the Innovation & Commercialization function, supporting PepsiCo's growth strategy. The position will focus on portfolio transformation, innovation pipeline management, and commercialization excellence within Saudi Arabia, contributing to both short-term performance and long-term portfolio direction. The role also has the potential to influence innovation agendas across the Middle East and globally.

PepsiCo's portfolio of beverages and convenient foods is consumed globally, with iconic brands such as LAY’S®, DORITOS®, CHEETOS®, GATORADE®, PEPSI®, and QUAKER®. The company's vision is to be a global leader by focusing on sustainability and human capital through its pep+ strategic transformation.

Key Responsibilities

• Provide leadership across desirability, feasibility, and viability assessments for innovation initiatives at project and pipeline levels, ensuring strategic alignment and affordability.
• Ensure that pep+ principles are integrated into all innovation efforts.
• Identify and scale successful innovations within the market unit by utilizing PepsiCo's digitalized innovation Hopper and collaborating with functional peers.
• Support desirability assessments with marketing teams, drive feasibility and viability evaluations, and develop comprehensive roll-out plans and associated capability investments.
• Define and shape the role of innovation within the KSA growth strategy, impacting business performance, incrementality, and portfolio mix.
• Drive key PepsiCo innovation KPIs, including profitable growth, pipeline sufficiency, launch stickability, and simplification.
• Collaborate with Marketing, R&D, and Supply Chain to develop the market unit's Innovation Hopper, focusing on sufficiency, scalability, capability investments, and trade-offs.
• Enable calendar development for KSA across innovation, Positive Choices, Planet Positive, and PPA, ensuring alignment with strategic priorities, growth, and profitability targets.
• Ensure commercialization readiness of calendars for annual operating plans and customer engagement, providing pre- and post-launch governance for critical projects.
• Drive calendar execution by assessing readiness, identifying risks, and engaging with Sales to ensure project focus.
• Optimize execution plans to minimize cost and complexity, and focus on the sustained success of previous launches.
• Lead the end-to-end delivery of transformation initiatives, managing scope, milestones, risks, and cross-functional alignment.
• Coordinate across Marketing, Sales, R&D, Supply Chain, and Finance to ensure projects are delivered on scope, budget, and time.
• Proactively manage risks and opportunities pre- and post-launch to maximize project scale and success.
• Oversee Business Unit Innovation governance and the Stage Gate decision-making process to ensure cross-functional alignment and strategic trade-offs.
• Lead performance reviews and integrate learnings into future projects and calendars.
• Drive portfolio transformation in partnership with key functions, building an innovation hopper and pipeline aligned with Saudi growth priorities and global strategy.
• Champion key platforms such as Oven Baked, Functional Snacking via Sun, and Sweevory, translating strategy into scalable, commercially viable propositions.
• Govern the MyInnovations portal, ensuring a continuously updated innovation hopper and pipeline aligned with global priorities.
• Maintain high standards for data accuracy, completeness, and timeliness within MyInnovations.
• Establish discipline around milestone tracking to ensure proactive management of project timelines.
• Serve as the primary point of accountability for pipeline visibility, enabling data-driven leadership decisions.
• Embed end-to-end excellence across the innovation lifecycle, from ideation to commercialization, ensuring cross-functional coordination and delivery rigor.

Qualifications and Requirements

• Minimum of 9+ years of business experience, preferably in consumer, commercial, or supply chain roles.
• Minimum Bachelor's Degree, ideally in business studies, engineering, or finance.
• High level of business acumen, demonstrating commercial and organizational understanding, and financial astuteness.
• Understanding of the end-to-end innovation process, including P&L fundamentals, Supply Chain, and Go-to-Market strategies is advantageous.
• Results-oriented with a high degree of personal initiative and leadership, capable of operating effectively in a fast-paced, cross-functional environment with limited resources.
• Strong self-driven leadership with effective communication and collaboration skills.
• Ability to influence at all levels and manage conflict effectively.
• Proven commercial project leadership and management skills, with the ability to manage complex functional interdependencies in project timelines.
• Strong process thinking committed to driving efficiency.
• Proficiency in data analysis and interpretation to develop business recommendations.
• Strong analytical thinking to comprehend potential challenges and propose feasible solutions.
• Ability to articulate a compelling vision and inspire others.
• Effectively influences others to align on key business issues using various skills and approaches.
• Takes action and supports the team in delivering quality results with appropriate urgency.
• Demonstrates perseverance in achieving goals while managing competing priorities.
• Engages and collaborates with individuals and teams across the organization to enhance business results.
• Builds trusting relationships with internal and external stakeholders.
• Actively listens and ensures others feel their concerns and ideas are heard.

Required Skills

• Commercial Project Leadership
• Data Analysis
• Analytical Thinking
• Communication
• Collaboration
• Leadership
• Influencing
• Conflict Management

Work Environment

This is a full-time position located in Riyadh, Saudi Arabia. The role requires 5-10 years of experience.

PepsiCo is an equal opportunity employer committed to diversity and inclusion. The company complies with global human rights policies and equality laws, and does not discriminate based on age, pregnancy or marital/civil partnerships, religion or belief, gender, or disability. PepsiCo is Mowaamah-GOLD certified in Saudi Arabia.

About the Role

Inverto, a part of Boston Consulting Group (BCG), is seeking a dynamic Business & Operations Senior Manager to join its team in Riyadh, Saudi Arabia. This role is pivotal in driving the effective operationalization of Inverto’s regional growth agenda across the Middle East. You will act as a strategic partner to Inverto leadership and EMESA teams, ensuring transparency in business development, enabling strong go-to-market execution, and supporting high-quality decision-making through robust performance and financial management. This position is crucial for shaping and sustaining talent and team development, fostering a cohesive and high-performing culture, and ensuring optimal staffing and resource allocation to enable the Middle East business to operate effectively, grow sustainably, and achieve its strategic objectives.

At Inverto, we are defining what's next in procurement and supply chain, driven by ambition, precision, and impact. With the strength of BCG behind us and an entrepreneurial mindset, we partner with leading global organizations to deliver strategies that create lasting value. Our people are central to this mission, and we continually invest in developing capabilities, expanding reach, and scaling impact. Growth at Inverto is shared growth, opening new opportunities for our clients, our business, and our teams.

Key Responsibilities

• Partner with Inverto Managing Directors, Principals, and the Inverto EMESA team to operationalize the Inverto growth plan and operating model by translating strategic priorities into actionable initiatives and effective execution.
• Liaise with the Inverto Business Excellence team and local Inverto leadership to ensure full transparency in the Business Development (BD) pipeline, including tool management, data accuracy, process alignment, and effective governance of local Inverto leads.
• Enable commercial success by creating visibility into local platforms, synthesizing insights, and supporting senior stakeholders with actionable steering information.
• Drive optimal team deployment and resource allocation in close collaboration with the Inverto EMESA team, ensuring sustained delivery capacity and alignment with business needs.
• Shape the Middle East hiring strategy jointly with Inverto EMESA and local recruiting teams, contributing to the attraction and retention of top consulting talent and enhancing the effectiveness of selection processes.
• Coordinate and improve professional development initiatives, including career development, training, retention, and team affiliation, in liaison with the EMESA team.
• Lead local people-related initiatives that strengthen team cohesion and organizational culture.
• Ensure smooth HR operations and benefits implementation in collaboration with local HR teams.
• Support driving the Teaming process in partnership with Inverto’s central Teaming Team, ensuring effectiveness and continuous improvement.
• Collaborate with Finance teams to steer annual strategic and financial planning processes, ensuring alignment between functional priorities and financial targets.
• Ensure rigorous budgeting, forecasting, and financial reporting, translating data into insights and recommendations for senior leadership.
• Liaise with Inverto and BCG Finance teams to ensure accurate cost accounting and P&L management against plan.
• Support Inverto Commercial Finance in maintaining full transparency of the project portfolio, enabling informed decision-making on performance and risk management.
• Maintain strong and effective collaboration with BCG Core and Inverto EMESA teams (BST, HR, IT, etc.), enhancing cross-functional processes and ensuring smooth operational integration.
• Ensure reliable information and data flow between Inverto Middle East and Inverto EMESA, including oversight of non-automated processes and adherence to data governance standards.
• Support governance, risk management, and compliance efforts by ensuring alignment of local operations with Inverto EMESA and BCG Core requirements, while proactively identifying improvement areas.
• Ensure compliance with legal standards and internal policies, implementing effective local controls and maintaining transparency on regulatory updates.
• Establish processes to systematically gather and synthesize up-to-date information on relevant compliance regulations.
• Oversee day-to-day office operations of the Inverto team and act as a key point of contact for internal and external stakeholders, ensuring smooth and efficient business operations.
• Coordinate shared services and functions (*, HR, Recruiting, IT) with BCG where applicable, optimizing processes to support local delivery.
• Drive local marketing initiatives and ensure consistent execution of campaigns in alignment with global teams (Global Inverto Marketing and Global Employer Branding), maintaining a unified and compelling brand presence.

Qualifications and Requirements

• Bachelors or Masters degree with an above-average grade.
• 8+ years of relevant experience within business operations.
• Confident presence in an international environment.
• Business fluency in English.

Required Skills

• Business Operations
• Commercial Processes
• People Processes
• Financial Processes
• Operational Processes
• Business Development
• Go-to-Market Execution
• Performance Management
• Financial Management
• Talent Development
• Team Development
• Organizational Culture
• Staffing
• Resource Allocation
• Operational Excellence
• Cross-functional Collaboration
• Data Flow Management
• Governance
• Legal Compliance
• Internal Standards
• Office Operations
• Shared Services Management
• Marketing Initiatives
• Brand Presence
• Lead Management
• BD Pipeline Transparency
• Tool Management
• Data Accuracy
• Process Alignment
• Commercial Success Enablement
• Synthesizing Insights
• Actionable Steering Information
• Team Deployment
• Hiring Strategy
• Talent Attraction
• Talent Retention
• Selection Processes
• Professional Development
• Career Development
• Training
• Team Cohesion
• HR Operations
• Benefits Implementation
• Teaming Process
• Financial Planning
• Budgeting
• Forecasting
• Financial Reporting
• Cost Accounting
• P&L Management
• Project Portfolio Management
• Risk Management
• Compliance Coordination
• Internal Controls
• Regulatory Updates
• Office Management
• Stakeholder Management
• Marketing Campaign Execution
• Employer Branding

Work Environment and Location

This is a full-time role based in Riyadh, Saudi Arabia. The position reports to the Inverto Managing Director. You will be working with global, regional, and local teams, including individuals who are highly motivated, possess an entrepreneurial spirit, and have a growth mindset. The role involves collaboration with authentic teammates who are dedicated to supporting the team's success.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable. Candidates with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E-Verify Employer.

About the Role

PayTech Group is seeking a Program Manager (PMO) to lead the Debit Diversification Program in Saudi Arabia. This role, situated within the Consulting & Analytics function, aims to significantly increase credit and prepaid card penetration among existing Debit Cardholders. The Program Manager will be responsible for overseeing key program activities, including the recruitment and management of telesales teams, comprehensive sales training, and performance tracking.

This is a contract, on-site position based in Riyadh, Saudi Arabia, with an initial contract duration of 6 to 12 months. The ideal candidate will possess substantial program management experience, particularly within the financial services sector, and a demonstrated ability to achieve results in a dynamic environment.

Key Responsibilities

• Oversee the end-to-end Debit Diversification Program, ensuring timely and successful delivery of all program components.
• Recruit, train, and manage telesales agents (4-6 per bank) to support seven leading banks in KSA in driving incremental outbound sales.
• Implement and manage robust tracking systems to measure the effectiveness of sales activities and the program's overall impact.
• Develop detailed reports and standardized templates for program updates to ensure clear and consistent communication with stakeholders.
• Engage proactively with key stakeholders from leading banks in Saudi Arabia to facilitate program execution and maintain strong working relationships.
• Coordinate with the Consulting & Analytics team to schedule and conduct in-person sales training sessions for branch and direct sales staff.
• Organize and manage sales competitions and incentive programs to motivate sales teams and align with program objectives.
• Oversee the program budget, ensuring efficient resource allocation and cost-effectiveness.

Qualifications and Requirements

• A minimum of 7 years of professional experience in program management, with a preference for experience in the financial services industry.
• Demonstrated strong leadership skills, including proven experience in team management and development.
• Excellent analytical skills with a track record of making data-driven decisions.
• Proficiency in utilizing reporting tools and project management software.
• Fluency in both Arabic and English is essential.
• Strong capabilities in stakeholder management and engagement.
• A Bachelor's degree in Finance, Business, Computer Science, Information Technology, or a closely related field is mandatory; a Master's degree is preferred.
• Previous experience within Banking, Digital Payment & Card solutions, or the FinTech industry is required.
• Regional experience, including successful navigation of a fast-paced matrix organization, is necessary.
• Excellent communication skills in both English and Arabic, encompassing written, verbal, and presentation abilities.
• The ability to analyze data, troubleshoot payment issues, optimize processes, and make informed, data-driven decisions.
• A good understanding of payment systems, digital platforms, system workflows, security basics, and relevant industry technologies.
• An understanding of regional regulations across financial services or payment networks.

Required Skills

• Program Management
• Team Management and Development
• Data-driven Decision-Making
• Reporting Tools
• Project Management Software
• Stakeholder Management and Engagement
• Sales Training
• Payment Systems
• Digital Platforms
• System Workflows
• Security Basics
• Industry Technologies
• Regional Regulations

Work Environment

This is a contract, on-site position located in Riyadh, Saudi Arabia. The contract duration is for 6 to 12 months. The role requires working within a fast-paced matrix organization and necessitates regional experience.

About the Software Project Manager Role

2P Perfect Presentation, a prominent entity in Saudi Arabia's ICT sector since 2004, is seeking a skilled Software Project Manager to join its team in Riyadh. The company specializes in delivering integrated technology solutions that facilitate digital transformation and enhance operational efficiency for organizations. This role is critical for ensuring the successful planning, execution, and delivery of projects, aligning with business objectives, scope, budget, and timelines, while meeting stakeholder expectations.

Key Responsibilities

• Develop comprehensive project plans, defining scope, timelines, milestones, deliverables, and resource requirements.
• Identify and allocate project resources effectively to optimize utilization and achieve project objectives.
• Conduct thorough risk assessments and develop robust mitigation strategies for potential project challenges.
• Align project planning activities with approved budgets, stakeholder expectations, and overarching business priorities.
• Ensure project planning activities are completed within the stipulated timelines.
• Manage project execution to ensure strict adherence to approved timelines, budgets, scope, and quality standards.
• Track project progress, key decisions, risks, issues, and challenges using the designated project management system.
• Maintain accurate and up-to-date project records and comprehensive documentation.
• Prepare and submit regular project status reports, dashboards, and escalation logs to all relevant stakeholders.
• Clearly highlight key milestones, project risks, issues, and required actions to appropriate stakeholders.
• Ensure the timely completion of all project deliverables and the successful generation of Certificates of Completion (CoC).
• Monitor project performance using key indicators such as Schedule Performance Index (SPI) and Cost Performance Index (CPI).
• Act as the primary point of contact for all project stakeholders, fostering strong relationships.
• Ensure clear, consistent, and timely communication with both internal and external stakeholders.
• Organize and lead project meetings, including kick-off meetings, status updates, progress reviews, and post-project reviews.
• Address stakeholder concerns, escalations, and feedback promptly and effectively.
• Align project goals, deliverables, and outcomes with stakeholder expectations to ensure satisfaction.
• Support client satisfaction by ensuring timely responses to escalations and adherence to agreed Service Level Agreements (SLAs).
• Provide guidance, support, and mentorship to project team members throughout the project lifecycle.
• Monitor team productivity and resource utilization to ensure efficient project progress.
• Identify opportunities for training, development, and performance improvement within project teams.
• Evaluate and document team performance to ensure alignment with project goals and objectives.
• Promote teamwork, accountability, and delivery excellence across all project teams.
• Ensure the timely publishing of key project reports and dashboards for 2P leadership.
• Maintain the accuracy, completeness, and quality of all project reports.
• Provide clear and concise updates on project status, risks, issues, financial performance, and delivery progress.
• Ensure reporting aligns with 2P's internal requirements, policies, and standards.
• Lead, manage, and execute special projects or tasks assigned by management as needed.
• Ensure assigned special projects are completed within agreed timelines and to expected quality standards.

Qualifications and Experience

• Bachelor's degree in Computer Science, Information Technology, Project Management, Engineering, or a related field.
• A PMP or PRINCE2 certification is preferred.
• Minimum of 3 years of experience in project management, with a preference for experience within the IT services sector.
• Experience managing cross-functional teams is preferred.
• Experience managing large-scale or complex projects is considered an advantage.
• Proven experience in project planning, execution, reporting, risk management, and stakeholder communication.

Required Skills and Competencies

• Project Planning and Resource Allocation
• Risk Assessment and Mitigation Strategies
• Project Execution and Reporting
• Stakeholder Management and Communication
• Team Management and Performance Monitoring
• Management Information Systems (MIS) and Reporting
• Proficiency in IT Services and Project Delivery Methodologies
• Expertise in Project Management Tools and Reporting Systems
• Strong understanding of Project Scope, Schedule, Cost, Quality, and Risk Management
• Ability to manage Project Documentation, Status Reports, Escalation Logs, and Closure Documents
• Excellent Client Communication Skills
• Vendor, Supplier, Internal Team, and Cross-functional Stakeholder Management
• Leadership, Coordination, and Follow-up Skills
• Demonstrated Ownership and Accountability
• Strong Planning and Organization Capabilities
• Effective Problem-solving and Decision-making Abilities
• Analytical Thinking
• Teamwork and Collaboration
• Customer-centric Mindset
• Results Orientation

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.