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Support Services Specialist
📣 Job AdNewTata Consultancy Services
About the Role
Tata Consultancy Services (TCS), a global leader in IT services and consulting with over 50 years of experience, is seeking a dedicated Support Services Specialist. This role is based in Riyadh, Saudi Arabia, and is integral to providing essential IT support and ensuring the smooth operation of our workplace technology infrastructure. The Support Services Specialist will deliver hands-on IT support for incidents and service requests requiring physical intervention, resolving technical issues, managing endpoint lifecycles, and ensuring a seamless technology experience for all users, including VIPs.
Key Responsibilities
- Provide in-person IT support for incidents and service requests that require physical intervention.
- Perform operating system (OS) troubleshooting and mobile device troubleshooting for Android and iOS devices.
- Execute device setup, configuration, installation, and hardware replacement.
- Handle break-fix activities for laptops, desktops, peripherals, and other workplace devices.
- Support IMAC (Install, Move, Add, Change) activities for IT assets.
- Resolve incidents that cannot be addressed remotely by the service desk.
- Provide priority handling and coordination for VIP user support.
- Support meeting room technologies, AV setups, and provide IT support for events.
- Coordinate with hardware vendors (OEMs) and third-party providers for support and service.
- Perform walk-in support activities, including password resets, device replacement, and user onboarding/offboarding.
- Provide hands-on support for LAN/Wi-Fi connectivity, printers, and peripheral devices.
- Maintain and manage asset inventory and stock records, including performing asset reconciliation.
- Support user onboarding, movement, and offboarding activities from an IT perspective.
- Manage the provision of loaner devices and spare parts during break-fix scenarios.
- Identify recurring issues and contribute to knowledge base articles and shift-left initiatives to improve support efficiency.
- Communicate resolution timelines and status updates effectively to end users.
Qualifications and Requirements
- Strong knowledge of desktop/laptop hardware troubleshooting and OS management.
- Proficiency in network basics, including LAN and Wi-Fi.
- Experience with printer and peripheral device support.
- Proven experience in IMAC activities and endpoint lifecycle management.
- Familiarity with ITSM tools such as ServiceNow or equivalent.
- Understanding of AV/meeting room support technologies.
- Experience in OS troubleshooting and mobile device troubleshooting (Android/iOS).
- Ability to perform device setup, configuration, installation, and hardware replacement.
- Experience handling break-fix activities for laptops, desktops, peripherals, and workplace devices.
- Capability to support IMAC activities (Install, Move, Add, Change).
- Experience resolving incidents that cannot be addressed remotely.
- Proven ability to provide VIP user support with priority handling and coordination.
- Experience supporting meeting room technologies, AV setups, and event IT support.
- Experience coordinating with hardware vendors (OEMs) and third-party providers.
- Experience performing walk-in support activities including password resets, device replacement, and onboarding/offboarding.
- Proficiency in providing LAN/Wi-Fi, printer, and peripheral support.
- Experience in maintaining and managing asset inventory and stock records, including reconciliation.
- Experience supporting user onboarding, movement, and offboarding activities.
- Experience in managing loaner devices and spare parts during break-fix scenarios.
- Ability to identify repeat issues and contribute to knowledge base and shift-left initiatives.
- Excellent communication skills for conveying resolution timelines and status updates to end users.
- Demonstrated ability in team collaboration.
- Proficiency in documentation and knowledge sharing.
Required Skills
- Desktop/laptop hardware troubleshooting
- OS management
- Network basics (LAN, Wi-Fi)
- Printer and peripheral device support
- IMAC activities
- Endpoint lifecycle management
- ITSM tools (ServiceNow or equivalent)
- AV/meeting room support technologies
- OS troubleshooting
- Mobile device troubleshooting (Android/iOS)
- Device setup, configuration, and installation
- Hardware replacement
- Break-fix activities
- Workplace devices support
- VIP user support
- Meeting room technologies support
- AV setups support
- Event IT support
- Hardware vendor coordination
- Third-party provider coordination
- Walk-in support
- Password resets
- Device replacement
- Onboarding/offboarding support
- LAN/Wi-Fi support
- Printer support
- Peripheral support
- Asset inventory management
- Stock records management
- Asset reconciliation
- User onboarding activities
- User movement activities
- User offboarding activities
- Loaner devices management
- Spare management
- Knowledge base contribution
- Shift-left initiatives
- Communication
- Team collaboration
- Documentation
- Knowledge sharing
Additional Information
This is a full-time position for a Support Services Specialist at Tata Consultancy Services (TCS) in Riyadh, Saudi Arabia. The role requires 5-10 years of experience and a Diploma in Computer Science or a Bachelor's degree in Computer Science. ITIL, MS Certifications, and CCNA Certifications are preferred. The application deadline is June 30, 2026. For privacy information, please visit: https://****************************************.
5-10 years
Riyadh