Remote Technical Supervisor Jobs in Riyadh

About the Role

Jari Solutions is seeking a Senior .NET Application Support Specialist (L2/L3) for an onsite position in Riyadh. This role is central to the operational stability of client production systems, particularly their correspondence system. The specialist will serve as the primary point of contact for system outages, requiring prompt and effective responses to minimize disruption. This position demands an active, always-available operational function that combines deep .NET and database troubleshooting expertise with meticulous documentation and clear communication with client stakeholders under pressure. The role carries significant Service Level Agreement (SLA) obligations.

Key Responsibilities

• Provide L2 and L3 technical support for production systems, serving as the primary escalation point for application-layer incidents beyond basic helpdesk support.
• Maintain mandated SLA tiers, including a 15-minute response and 2-hour resolution for Critical incidents (service outage affecting client operations).
• Respond within 30 minutes and resolve within 4 hours for High incidents (service slowness or partial instability).
• Respond within 1 hour and resolve within 8 hours for Medium incidents (small user subset affected, non-critical service).
• Respond within 2 hours and resolve within 24 hours for Low incidents (minor bugs, UX issues, non-critical errors).
• Manage AppDynamics monitoring dashboards, including configuring alerts, proactively detecting anomalies, and taking action before incidents impact users.
• Perform root cause analysis (RCA) for all Critical and High incidents, producing formal Arabic RCA reports within agreed timeframes.
• Manage the on-call rotation schedule, ensuring personal reachability after hours and on weekends for Critical incidents, as this is a contractual obligation.
• Coordinate with DBA and infrastructure teams for incident resolution across application, database, and server layers.
• Continuously maintain the incident log, problem register, and the updates/patches register.
• Write, maintain, and regularly validate Standard Operating Procedures (SOPs) and runbooks in Arabic for all recurring support scenarios, incident types, and recovery procedures.

Qualifications and Experience

• Fluent Arabic speaker is a mandatory requirement.
• A minimum of 10 years of professional technical support experience, with at least 5 years at an L2/L3 level for enterprise .NET applications.
• Demonstrable experience with SQL Server production troubleshooting.
• Proven experience with log analysis and root cause analysis in production environments.
• Experience coordinating across application, database, and infrastructure teams during incidents.
• ITIL Foundation certification is preferred.

Required Technical Skills

• Expertise in L2/L3 .NET application support, including diagnosing production issues in .NET Core REST APIs and **** WebForms applications, reading .NET stack traces, application logs, and event logs.
• Proficiency in Windows Server administration, including IIS configuration and troubleshooting (application pools, bindings, request tracing), Windows Event Log analysis, and performance counters.
• Strong SQL Server troubleshooting skills, including blocking queries, deadlocks, long-running queries, plan cache issues, and SQL Server error logs; capable of DBA-level diagnosis.
• Advanced log analysis skills across Windows Event Log, IIS logs, .NET application logs, and structured logging output, with the ability to correlate logs across multiple layers.
• Experience with AppDynamics (or equivalent APM) monitoring dashboards, including configuration, custom alert setup, performance baseline management, and transaction tracing.
• Solid understanding of incident and problem management within the ITIL framework.
• Fundamental network knowledge, including DNS resolution, load balancer behavior, and firewall rules.
• Experience troubleshooting Identity Server issues, including SSO session problems and OpenID Connect flow debugging.
• Basic Oracle skills sufficient to read Oracle alert logs and identify tablespace issues.
• Awareness of DevOps pipelines and deployment processes.
• Proficiency with secure remote access tooling and practices.

Professional Attributes

• Exceptional composure under pressure, maintaining a calm, structured, and solution-focused approach during critical incidents.
• Ability to provide clear and concise incident communication in Arabic to client stakeholders.
• Strong documentation discipline, ensuring every incident is recorded, every RCA is filed, and every runbook is updated.
• Effective escalation judgment, knowing when to resolve independently versus escalating to higher tiers.
• High availability and reliability, understanding that on-call duties are a contractual obligation requiring consistent responsiveness.

Work Location and Details

This is a full-time, onsite position located in Riyadh, Saudi Arabia. The role requires a minimum of 10 years of professional experience.

About the Role

SAIC is seeking experienced Senior Systems Engineers to support the * Navy's Foreign Military Sales (FMS) C4I modernization program for the Royal Saudi Naval Forces (RSNF). This critical role involves on-site work in Riyadh and Jubail, Saudi Arabia, directly supporting the Naval Information Warfare Systems Command (NAVWAR) program office. The successful candidate will be instrumental in leading requirements analysis, conducting technical site surveys, performing system verification, and executing analyses of alternatives (AoA) for the integration of C4I and Commercial Off The Shelf (COTS) capabilities into RSNF platforms and shore facilities. This position requires routine interaction with senior * Government and Saudi military and government officials, necessitating the production of technical documentation suitable for foreign disclosure release.

Key Responsibilities

• Perform end-to-end systems engineering for C4I capabilities, including GCCS, NAVMACS, HF/UHF/VHF radios and antennas, Tactical Data Links (Link-11/16/22), CENTRIXS, Network Communications, SATCOM, ADSI, and VBSS, as deployed to RSNF afloat and ashore platforms.
• Conduct comprehensive technical site surveys at RSNF facilities located in Riyadh, Jubail, and Jeddah, accurately capturing as-built configurations and translating operational needs into detailed engineering requirements.
• Plan and execute System Operation Verification Tests (SOVTs), which includes developing test procedures, witnessing installations, meticulously documenting discrepancies, and driving their resolution.
• Research and conduct Analyses of Alternatives (AoA) for various COTS products such as radars, GPS, AIS, Radio Direction Finding, EO cameras, GMDSS, APS, Emergency Radio, FOTN, CCTV, Video Display, and VTC systems, providing detailed trade studies with clear recommendations.
• Support Systems Engineering and Technical Reviews (SETR) events, including System Requirements Reviews (SRR), Preliminary Design Reviews (PDR), Critical Design Reviews (CDR), and Test Readiness Reviews (TRR), by preparing and presenting essential engineering artifacts.
• Author and sanitize technical documentation for foreign disclosure review, coordinating disclosure determinations with the * Government Foreign Disclosure Office.
• Interface effectively with * Government representatives, including NAVWAR program managers, GS-15 civilians, and O-6 field grade officers, as well as senior RSNF military and government officials.
• Contribute essential engineering inputs to the Integrated Master Schedule (IMS) and provide schedule status updates to program leadership using MS Project and MS PowerPoint.
• Identify, document, and proactively mitigate technical risks, escalating any cost, schedule, or performance impacts to the Program Manager.
• Comply with all OCONUS work, security, and country-clearance requirements, maintaining a valid * passport and necessary Kingdom of Saudi Arabia work documentation.

Qualifications and Requirements

• A Bachelor's degree in an Engineering field from an accredited college or university is required.
• A minimum of five (5) years of relevant engineering experience is mandatory.
• Must possess an active Secret security clearance and the ability to maintain it.
• * Citizenship is required.
• A minimum of five (5+) years of experience supporting C4I systems, such as GCCS, NAVMACS, Tactical Data Links, Radios/Antennas, SATCOM, ADSI, or similar systems.
• A minimum of three (3+) years of experience with COTS equipment, including radars, GPS, EO cameras, GMDSS, APS, FOTN, CCTV, or VTC systems.
• Demonstrated experience working OCONUS in security cooperation efforts, engaging with * Government or foreign senior military/government officials.
• Expertise in foreign disclosure, technical documentation sanitization, site surveys, SOVTs, or AoAs of COTS products.
• Strong analytical and problem-solving skills specifically related to C4I systems and network communications.
• Three or more (3+) years of experience with NAVWAR prime mission products and supporting Systems Engineering and Technical Reviews (SETR).
• Completion of DISAM Security Cooperation Management (SCM) courses (*, SCM-CONUS) and/or DISAM International Affairs Certification Level 1 or above is desired.
• Experience working in austere locations, such as Middle Eastern nations, supporting security cooperation efforts or foreign customers is desired.
• Proficiency in developing and presenting Integrated Master Schedules (IMS) using tools like MS Project and MS PowerPoint (or similar) is desired.
• A Master's degree in an Engineering field from an accredited institution is desired.

Required Skills

• C4I Systems
• COTS Equipment Integration
• Foreign Disclosure Procedures
• Technical Documentation Sanitization
• Site Surveys
• System Operation Verification Tests (SOVTs)
• Analysis of Alternatives (AoA) for COTS Products
• Analytical and Problem-Solving Skills
• Network Communications
• Systems Engineering and Technical Reviews (SETR)
• Integrated Master Schedules (IMS) Development
• MS Project
• MS PowerPoint

Work Environment and Location

This is a full-time position. The role requires travel up to 25% of the time. The primary work location is Riyadh, Saudi Arabia, with potential assignments in Al Jubail and Jeddah. The minimum clearance required is Secret. This role is on-site and does not offer remote work options. SAIC requires candidates to have 5-10 years of relevant experience.