About the Role
W Hotels in Riyadh is seeking a Welcome Ambassador to manage guest arrival and departure experiences. As a Guest Arrival Expert, you will be responsible for ensuring that guest interactions are exceptional from the moment they arrive until their departure, contributing to a positive guest experience throughout their stay. This is a full-time, non-management position where you will be empowered to take initiative, address operational needs, and provide local insights. Your role involves seamlessly integrating transactions into the overall guest experience, making each interaction personal and engaging.
Key Responsibilities
- Deliver a range of services to guide guests through their arrival and departure experiences.
- Take initiative to ensure guest satisfaction from start to finish.
- Process operational needs efficiently and effectively.
- Address guest requests promptly and professionally.
- Complete necessary reports accurately.
- Share highlights of the local area with guests.
- Ensure a safe workplace by adhering to company policies and procedures.
- Maintain confidentiality of company information and guest data.
- Protect company assets and uphold quality standards.
- Maintain a professional uniform, personal appearance, and communication style.
Qualifications and Requirements
- A high school diploma or *** equivalent is preferred.
- No prior related work experience is required.
- No supervisory experience is required.
- No specific licenses or certifications are required.
Required Skills
- Guest Arrival Experience
- Customer Service
- Problem Solving
- Communication
- Professional Appearance
- Physical Stamina, including the ability to stand, sit, or walk for extended periods, and lift/move objects up to 50 pounds without assistance and over 75 pounds with assistance.
Work Location and Details
This full-time, non-management position is located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is based in the Riyadh region and is not remote. The job category is Rooms & Guest Services Operations, with Job Number 26071730. Experience required is 0-1 year.
About W Hotels and Marriott International
W Hotels aims to inspire curiosity and expand horizons, offering a place where life can be experienced. The brand is characterized by a sharp, daring spirit that reinvents luxury norms. The service culture emphasizes that anything can be done, anytime, turning guests' passions into reality. If you are original, innovative, and forward-looking, you are welcome at W Hotels. By joining W Hotels, you become part of the Marriott International portfolio. Marriott International is dedicated to being an equal opportunity employer, fostering an environment where the unique backgrounds of associates are valued and celebrated. The company is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.