About the Role
W Hotels is seeking a dedicated Attendant for its Health Club in Riyadh, Saudi Arabia. This full-time, non-management position is suitable for individuals with a passion for hospitality who wish to contribute to a positive atmosphere for guests. As an Attendant, you will be responsible for maintaining the cleanliness, organization, and overall guest experience within the fitness and recreation areas.
This role is an entry-level opportunity within the hospitality industry, with no prior experience required. You will join a team committed to providing exceptional service and ensuring guest satisfaction.
Key Responsibilities
- Wipe down fitness center machines to ensure a clean and hygienic environment.
- Remove towels, trash, and debris from the fitness center area to maintain tidiness.
- Ensure an adequate supply of cups and water is available in the recreation area for guest convenience.
- Clean and maintain the cleanliness of fitness and recreation area restrooms and showers.
- Obtain, fold, and stack towels according to established company procedures.
- Distribute lockers and towels to guests, providing a welcoming and efficient service.
- Conduct inventory of supplies, materials, and equipment, and inform the supervisor/manager of low supply items.
- Provide guests with information about available recreation facilities and activities.
- Promote a relaxing atmosphere for guests, enhancing their overall experience.
- Enforce the rules and regulations of the recreation facility to ensure the safety and welfare of guests and members.
- Provide immediate assistance to injured guests until the arrival of emergency medical services.
- Report all accidents, injuries, and unsafe work conditions to the manager.
- Complete all required safety training and certifications.
- Adhere to all company policies and procedures.
- Maintain a clean and professional uniform and personal appearance.
- Protect company assets and maintain the confidentiality of proprietary information.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs, assisting individuals with disabilities.
- Thank guests with genuine appreciation for their patronage.
- Speak with others using clear and professional language.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with colleagues and guests.
- Comply with quality assurance expectations and standards.
- Visually inspect tools, equipment, or machines to identify any defects.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Navigate and move over sloping, uneven, or slippery surfaces.
- Perform tasks requiring reaching overhead and below the knees, including bending, twisting, pulling, and stooping.
- Perform other reasonable job duties as requested by management.
Qualifications and Requirements
- High school diploma or *** equivalent.
- CPR Certification.
- First Aid Certification.
- Familiarity with fitness equipment.
- Any certification or training required by local and state agencies.
Required Skills
- Excellent communication skills.
- Strong guest service orientation.
- Proficiency in teamwork and collaboration.
- Effective problem-solving abilities.
Work Environment and Details
This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role involves working within the Golf, Fitness, & Entertainment category. Experience required is 0-1 year. This position is not located remotely.
Marriott International is committed to being an equal opportunity employer. The company fosters an environment where diverse backgrounds are valued and celebrated, and is committed to non-discrimination on any protected basis, including disability and veteran status.
