Full-time Ticket Seller Jobs in Riyadh

Job Objective:

To act as the welcoming front and financial officer, in addition to directly supervising the workflow within the "Children's Island", to ensure the highest standards of service and safety for children and their families, and to guide the team to deliver outstanding performance.

Tasks and Responsibilities:

• Financial Tasks: Managing the cashier system, issuing tickets, accurately processing payments, and preparing daily sales reports (DSR) at the end of the shift.

• Field Supervision: Monitoring the performance of employees in the play area, ensuring everyone adheres to the work schedule, uniform, and teamwork spirit.

• Customer Experience: Welcoming visitors and intelligently solving complex customer issues, ensuring parents' satisfaction with the level of service.

• Quality Control: Ensuring facility cleanliness, safety of the games, and readiness of the branch to receive visitors at all times.

• Training: Guiding new employees and familiarizing them with the established work method in "Children's Island".

Requirements and Conditions:

• Personality: A leadership personality, tactful, and capable of making quick decisions under pressure.

• Experience: Previous experience in the entertainment or retail sector (preferably with previous experience as a cashier or supervisor).

• Technical Skills: Excellent skill in using point of sale (POS) systems and basic computer programs.

• Spirit: High positive energy and ability to interact with children in a cheerful and patient manner.

• Commitment: Ability to efficiently manage evening shifts and weekends.

Benefits:

• Attractive basic salary + performance-related incentives and target achievement.

• A professional work environment that offers you the opportunity for administrative growth.

• Medical and social insurance.

Application Information:

• Location: Riyadh - Granada Mall - Children's Island branch.

• Interviews: Personal attendance at the branch or contact for the interview.

Main Tasks:

• Managing and organizing home service bookings.
• Following up with customers and converting inquiries into confirmed bookings.
• Achieving sales targets and increasing bookings.
• Operating and following up with the home service team and scheduling appointments.
• Coordinating between clients and the team to ensure services are delivered efficiently.
• Monitoring customer satisfaction and addressing operational feedback.
• Preparing daily reports for bookings and sales.

Requirements:

• Experience in sales and booking management.
• Experience in operating and coordinating home service.
• Excellent communication and persuasion skills.
• Ability to organize appointments and follow up on daily operations.
• Experience in spas, salons, or home services is preferred.

• Processing and confirming guest room reservations made via phone, letter, or fax.
• Inputting all reservations into our system and addressing inquiries, complaints, and requests regarding reservations.
• Staying updated on all hotel promotions and processing reservations according to established procedures.
• Maintaining product knowledge and applying rate management effectively.
• Promoting good public relations to maximize business.
• Ensuring all incoming calls are answered according to Rotana standards.
• Organizing visa requests for hotel guests and identifying upselling opportunities.

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognizing Differences
• Adaptability
• Customer Focus

• Process and confirm guest room reservations made by clients via phone, letter, or fax.
• Input all reservations into the computer, recording all pertinent information while attending to inquiries, complaints, and requests.
• Stay updated with all hotel promotions and follow procedures to manage reservations, rates, and confirmations.
• Maintain an established filing system for all correspondence and report preparation.
• Promote public relations and maximize business opportunities.
• Ensure accurate room status at all times.
• Adhere to Rotana standards when answering incoming calls and managing emails.
• Organize visa requests for hotel guests and up-sell whenever possible.

• Understanding the job
• Teamwork
• Responsibility
• Recognizing differences
• Adaptability
• Customer focus

Customer Service & Operations Coordinator
Key Responsibilities

- Manage customer inquiries through WhatsApp, phone calls, and social media platforms.
- Provide professional and timely responses to customer questions and requests.
- Follow up with customers regarding orders, deliveries, appointments, and special requests.
- Coordinate with suppliers and service providers to ensure smooth operations.
- Support the planning and coordination of workshops, events, and collaborations.
- Maintain accurate records of customer interactions, orders, and follow-ups.
- Assist in resolving customer concerns and ensuring a positive customer experience.
- Coordinate internal and external communications to support daily operations.
- Build and maintain strong relationships with customers, suppliers, and partners.

Requirements

- Excellent communication and customer service skills.
- Strong organizational and multitasking abilities.
- Friendly, professional, and detail-oriented personality.
- Ability to manage WhatsApp Business and customer communications efficiently.
- Good problem-solving and follow-up skills.
- A creative mindset and strong attention to presentation and aesthetics are preferred.