Travel & Accomodation Jobs

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
• Provide information about room availability, rates, and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.
• Offer assistance and recommendations to guests based on their preferences and needs.
• Promote special offers, packages, and discounts to enhance the guest experience.
• Maintain up-to-date knowledge of hotel policies, procedures, and room types.
• Collaborate with the reservations team to ensure accurate room inventory management.
• Assist with group reservations and bookings as needed.
• Uphold a high standard of customer service and professionalism in all interactions.
• Participate in ongoing training to improve reservation skills and knowledge.
• Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues.

• Managing and leading hotel operations
• Ensuring profitability and guest satisfaction
• Leading property issues, including refurbishments and customer service
• Setting achievable hotel budgets and strategic goals
• Providing exceptional leadership while fostering a positive team culture
• Ensuring compliance with Hilton Brand Service Standards
• Responding to audits and implementing improvements

• Experience as a Hotel Manager or Director of Operations in a high-volume hotel
• Strong relationships with owners and contractors
• Ability to innovate for increased profitability
• Exceptional people leadership skills
• Experience managing budgets and forecasting results
• A degree or diploma in Hotel Management or equivalent
• Fluency in English and Arabic

• Two years of experience in the same field.
• No specific nationality is required.

Unique job opportunity!

We are looking for a professional hotel manager to lead our team in a 4-star hotel!

Requirements:

• Experience of 5 to 10 years in hotel management.
• Excellent skills in managing daily operations and human resources.
• Experience in dealing with customers and ensuring their satisfaction.
• The ability in strategic planning and performance enhancement.
• Proficiency in marketing and budget management.
• Excellence in problem-solving and decision-making.

• Study tourism development strategies, plans, laws, and regulations.
• Gather information about prices and ensure their appropriateness.
• Evaluate the effectiveness of tourism promotion programs and provide recommendations.

• Two-year diploma after high school in tourism management or related fields.
• Proficiency in using basic computer programs.

• Remote work allowed.
• Frequent travel is required.

• Receiving visitors or clients, welcoming them, and directing them to the responsible person or the appropriate office.
• Ensuring that visitors register upon their arrival at the reception area and storing their data on the computer.
• Ensuring that the reception area is tidy and contains all necessary office supplies such as pens, brochures, and workplace papers.
• Answering incoming phone calls and transferring them.
• Receiving and sorting daily mail.
• Providing administrative support and coordinating work activities.
• Receiving emails and responding to them.
• Sending and receiving faxes and keeping files related to work.
• Interacting with clients and strengthening relationships with them.
• Organizing appointments and scheduling meetings, updating calendars.
• Keeping copies of documents and records.
• Answering any inquiries or questions that clients or visitors may have.
• Maintaining an organized filing system.

-Working hours are 8 hours

-Five days a week

-Requires English language

Job Title: Hotel Receptionist

Responsibilities:

1. Welcoming Guests: Greeting guests upon their arrival and providing necessary assistance.

2. Check-in and Check-out Procedures: Managing check-in and check-out processes accurately and quickly.

3. Responding to Inquiries: Providing information about the hotel, its services, and the surrounding areas.

4. Managing Reservations: Handling the reservation system, confirming and modifying reservations as needed.

5. Problem Solving: Addressing complaints and issues professionally to ensure guest satisfaction.

6. Teamwork: Collaborating with other departments such as housekeeping and maintenance to ensure a comfortable experience for guests.

7. Keeping Records: Accurately documenting necessary information such as guest details and payments.

Qualifications:

- Good communication skills.

- Ability to handle pressure.

- Knowledge of basic computer skills.

- Previous experience in the hospitality field is preferred.