Travel & Accomodation Jobs

• Evaluating the effectiveness of tourism promotion programs.
• Collecting data related to challenges in tourism.
• Preparing specialized documents and reports.

• Evaluating the effectiveness of tourism promotion programs.
• Collecting data related to challenges in tourism.
• Preparing specialized documents and reports.

• Main Responsibilities:
  • Supervising laundry services and ensuring the schedule is followed.
  • Monitoring employee performance and guiding them during their daily tasks.
  • Ensuring compliance with housecleaning policies and procedures.
  • Monitoring inventory of cleaning supplies and equipment.
  • Following health, safety, and environmental policies.

• Qualification: High school diploma.
• Skills in supervising housekeeping operations.
• Proficiency in the English language at an intermediate level.

• Managing the service schedule. Planning and preparing the schedules for employee duties.
• Supervising employees while they perform their duties such as cleaning floors and restrooms.
• Implementing housekeeping policies and procedures.
• Monitoring the inventory of cleaning supplies and equipment.
• Following health, safety, and environmental policies.

• Bachelor's degree in Business Administration or another related field.
• CCNA (Cisco) certification preferred.
• Experience of over 3 years in supervising cleaning operations.

• Managing appointments and disposal of waste.
• Cleaning home linens.
• Strong knowledge of health and safety practices.

• Manage the service schedule and planning, and the staff work schedules.
• Supervise staff while performing their duties such as dusting, sweeping floors, cleaning restrooms, and changing linens.
• Implement housekeeping policies and procedures.
• Monitor the inventory of cleaning supplies, equipment, and other supplies.
• Follow health, safety, and environmental policies and procedures.

• Bachelor's degree in Business Administration or unspecified major in general cleaning services and occupational health.
• CCNA certification (Cisco Certified Network Associate) is preferred.

• Supervision, staff management, inventory control.
• Ability to work under pressure and ensure compliance with cleanliness and safety standards.

The person responsible for the initial welcome of guests and assisting them in getting a distinctive and comprehensive service stay at the hotel, as well as responding to all inquiries and questions from guests or clients with all politeness and calmness, requires hotel reservation staff to have all the information and data related to accommodation prices in the hotel and the available payment methods or types of rooms as well as how to determine and recommend the appropriate one that fits the client's requirements and needs.

Job Duties:

Follow up and implement all check-in and check-out tasks.

Manage and follow reservations via the internet and phone.

Inform customers about payment methods and verify their credit card information.

Record the necessary data and information for visitors.

Welcome and greet visitors upon arrival and direct them to their rooms.

Cooperate with visitors and provide information about the hotel, available rooms, prices, and facilities.

Respond to customer complaints in a timely and professional manner.

Communicate with various departments within the hotel according to guest needs.

Confirm reservations and arrange customer services.

Periodic updates and maintenance of reservation and payment records.

Job Requirements:

• Proficiency in communication skills with different personalities.
• Ability to work with booking programs such as Cloudbeds and RoomKeyPMS.
• Proficiency in dealing with travel websites like TripAdvisor.
• Ability to listen to customers and provide distinguished services.
• Proficiency in time management and task organization skills.
• A hotel reservation employee is one of the most important points that build the first impression on customers, so they must possess politeness and self-confidence when responding and communicating with customers.
• Organization and the ability to withstand work pressure, especially during peak occupancy times in hotels.
• Attention and focus on the smallest details such as room numbers, reservation times, renewals, and other matters related to hotel accommodation.
• Office work skills and the ability to handle routine tasks related to customer data entry necessary for booking and completing payment and registration processes in the hotel’s electronic system board.

• Developing the main objectives for monitoring vehicle movement.
• Organizing the schedules for vehicle arrivals and departures.
• Monitoring all operations related to vehicles.
• Recording instructions and orders issued and sending them to drivers.
• Preparing and presenting work reports.

Hotel Reception Supervisor

Job Title: Hotel Reception Supervisor

Department: Reception

Location: Riyadh

Job Objective:

To provide effective supervision of the reception team to ensure exceptional customer service and enhance the guest experience at the hotel.

Responsibilities:

1. Team Management:

• Supervising reception staff and delegating daily tasks.
• Training and guiding new staff to ensure their understanding of policies and procedures.

1. Customer Service:

• Handling guest inquiries and resolving issues professionally.
• Ensuring guest satisfaction by providing exceptional services.

1. Process Organization:

• Monitoring check-in and check-out procedures to ensure smooth operations.
• Ensuring the accuracy of information entered into the booking system.

1. Communication:

• Communicating with other departments (such as housekeeping and maintenance) to meet guest needs.
• Providing regular reports to the reception manager regarding team performance.

1. Performance Improvement:

• Analyzing guest feedback and suggesting improvements to reception services.
• Participating in developing strategies to enhance guest experience.

Qualifications:

• High school diploma or equivalent; a bachelor's degree in hotel management or a related field is preferred.
• Previous experience in hotel reception, preferably in a supervisory role.
• Excellent communication skills and ability to handle customers professionally.
• Ability to work under pressure and manage crises.

Required Skills:

• Strong leadership skills.
• Proficiency in using booking and hotel management software.
• Organizational and time management skills.

Work:

• Full-time, may require working on weekends or holidays.

Notes:

Experience with the Opera system is essential

** Saudis only **

The reservations employee is the primary link between the hotel and the guests. He/she is responsible for managing and confirming reservation processes and works to provide an excellent experience for guests from the moment of booking until arrival.

Responsibilities:

• Receiving guest inquiries via phone or email.
• Making reservations and confirming them using the reservation management system.
• Providing accurate information about rooms, prices, and available services.
• Handling modifications or cancellations according to hotel policies.
• Collaborating with other departments to ensure high-quality service.
• Maintaining and regularly updating the customer database.

Qualifications:

• Previous experience in reservations or customer service.
• Excellent communication skills in Arabic and English.
• The ability to work under pressure and manage time effectively.
• Familiarity with using electronic booking systems.

Travel and Tourism Operations Manager
Department: Operations
Reports to: General Manager / Head of Operations Job Summary As the Operations Manager at Abraj Stay, you will be responsible for overseeing the smooth execution of all operational activities related to hotel bookings, cancellations, and customer support. Your role will focus on managing partnerships with hotels, ensuring the platform operates smoothly, and delivering an exceptional experience for customers. You will play a vital role in improving operational efficiency, maintaining service quality, and driving the success of the online travel services provided by Abraj Stay. Key Responsibilities Managing operations

Job Description

Job Title: Hotel Receptionist

Responsibilities:

1. Greeting guests: Welcoming guests upon their arrival and providing necessary assistance.

2. Check-in and check-out procedures: Managing check-in and check-out operations accurately and swiftly.

3. Answering inquiries: Providing information about the hotel, its services, and the surrounding areas.

4. Managing bookings: Handling the reservation system, confirming and modifying bookings when necessary.

5. Problem solving: Addressing complaints and issues in a professional manner to ensure guest satisfaction.

6. Teamwork: Collaborating with other departments such as housekeeping and maintenance to ensure a comfortable experience for guests.

7. Keeping records: Accurately documenting necessary information such as guest data and payments.

Qualifications:

- Good communication skills.

- Ability to handle pressure.

- Knowledge of basic computer skills.

- Previous experience in the hospitality field is preferred.

- Excellent English language skills.

*Knowledge of using airline and hotel booking systems

*Fluency in English

*Communication skills and ability to handle customers with courtesy

*Previous experience as a ticket booking employee