Call center agent Jobs in Al kharj

• Answer inbound calls and respond to customer inquiries in a professional manner.
• Provide accurate and timely information to customers, ensuring satisfaction.
• Resolve customer complaints by investigating problems and developing solutions.
• Follow up on unresolved issues to ensure customer satisfaction.
• Maintain detailed records of customer interactions.
• Collaborate with team members for effective issue resolution.
• Upsell products and services when appropriate.
• Stay updated on product knowledge and company policies.
• Adhere to call center scripts and guidelines to maintain service quality.
• Meet or exceed call center performance metrics.

• Previous experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills in Turkish, French, Malay, and Urdu.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced environment.
• Strong attention to detail, multitasking, and prioritization skills.
• Positive and professional attitude with flexibility to work in shifts.
• Proficient in using call center software and applications.
• Strong knowledge of customer service principles.

• Answer inbound calls and respond to customer inquiries in a professional manner.
• Provide accurate and timely information to customers, ensuring satisfaction.
• Resolve customer complaints by investigating problems and developing solutions.
• Follow up on unresolved issues to ensure customer satisfaction.
• Maintain detailed records of customer interactions.
• Collaborate with team members for effective issue resolution.
• Upsell products and services when appropriate.
• Stay updated on product knowledge and company policies.
• Adhere to call center scripts and guidelines to maintain service quality.
• Meet or exceed call center performance metrics.

• Previous experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills in Turkish, French, Malay, and Urdu.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced environment.
• Strong attention to detail, multitasking, and prioritization skills.
• Positive and professional attitude with flexibility to work in shifts.
• Proficient in using call center software and applications.
• Strong knowledge of customer service principles.

• Answer inbound calls from customers regarding automotive services, products, and inquiries.
• Maintain up-to-date knowledge of the company's products, services, and promotions.
• Document customer interactions, concerns, and resolutions in the company's CRM system.
• Provide accurate information to customers while maintaining a high level of customer satisfaction.
• Adhere to call center scripts and guidelines to provide consistent and high-quality customer service.

• Bachelor's degree or diploma.
• Prior experience in an automotive or customer service call center environment is a plus.
• Positive attitude and good communication skills.
• Excellent problem-solving skills and attention to detail.
• Availability to work flexible hours.

• Build a customer-oriented focus by providing quality actions and resolutions to customer concerns and queries.
• Follow communication/update expectations with clients in accordance with Nextcare policies.
• Answer inbound calls and assist customers with specific inquiries.
• Build customer interest in the services and products offered by the company.
• Provide personalized customer service at the highest level.
• Update existing databases with changes and the status of customers.
• Document details of telephone conversations and actions taken.
• Follow up on calls with clerical duties including faxing, filling paperwork, and liaising with other departments.
• Analyze various problem parts properly and develop logical solutions.
• Train and nurture junior Call Centre Agents to maximize quality calls and customer service delivery.

• Diploma Degree in Business Administration or above.
• New graduates or experience in Customer Service or Insurance preferred.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint).
• Physically fit to carry out duties.

• Answer inbound calls from customers regarding automotive services, products, and inquiries.
• Maintain up-to-date knowledge of the company's products, services, and promotions.
• Document customer interactions, concerns, and resolutions in the company's CRM system.
• Provide accurate information to customers while maintaining a high level of customer satisfaction.
• Adhere to call center scripts and guidelines to provide consistent and high-quality customer service.

• Bachelor's degree or diploma.
• Prior experience in an automotive or customer service call center environment is a plus.
• Positive attitude and good communication skills.
• Excellent problem-solving skills and attention to detail.
• Availability to work flexible hours.

• Build a customer-oriented focus by providing quality actions and resolutions to customer concerns and queries.
• Follow communication/update expectations with clients in accordance with Nextcare policies.
• Answer inbound calls and assist customers with specific inquiries.
• Build customer interest in the services and products offered by the company.
• Provide personalized customer service at the highest level.
• Update existing databases with changes and the status of customers.
• Document details of telephone conversations and actions taken.
• Follow up on calls with clerical duties including faxing, filling paperwork, and liaising with other departments.
• Analyze various problem parts properly and develop logical solutions.
• Train and nurture junior Call Centre Agents to maximize quality calls and customer service delivery.

• Diploma Degree in Business Administration or above.
• New graduates or experience in Customer Service or Insurance preferred.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint).
• Physically fit to carry out duties.

• Respond to telephone inquiries about the company's services following standard scripts and procedures.
• Ensure calls are answered in a timely manner and handled effectively.
• Document all details of telephone conversations and actions taken.
• Guide and train junior Call Center Agents to maximize the quality of service.
• Build customer interest in our services and products.
• Maintain existing databases with updates on each customer status.

• Diploma Degree in Business Administration or higher.
• New graduates are welcome; experience in customer service or insurance is preferred.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint).
• Ability to manage physical demands of the role.

• Provide accurate information about Bupa Arabia's network, products, and services to ensure customer satisfaction.
• Address and resolve customer complaints with minimal intervention from supervisors.
• Identify recurring issues and communicate them to appropriate teams for prompt corrective action.
• Utilize various systems for claims research, preauthorizations, and contract interpretation.

• Experience in customer service or call centers.
• Strong analytical and problem-solving abilities.
• Capacity to handle multiple tasks in a fast-paced environment.
• Excellent follow-up and conflict-resolution skills.

Required conditions:

1. Working in the contracting field

2. Preparing contracts

3. Communicating with clients and sales

4. Preparing price offers

Skills

Familiarity with Microsoft programs like (Excel, PowerPoint, Word)

Proficiency in the English language

• Customer Support: Manage incoming calls, address customer inquiries, and provide accurate information regarding our products and services.
• Issue Resolution: Identify and resolve customer complaints efficiently, maintaining a positive customer experience.
• Data Entry and Documentation: Accurately record and document interactions in the CRM system for follow-up and quality assurance.
• Product Knowledge: Maintain up-to-date knowledge of our product offerings, policies, and procedures to deliver relevant support.
• Collaboration: Work with team members and other departments to ensure seamless service delivery and escalate issues as needed.
• Performance Metrics: Meet or exceed performance goals related to calls handled, customer satisfaction, and first call resolution rates.

• High school diploma or equivalent; degree in a related field is a plus.
• Prior experience in a customer service or call center role is preferred.
• Strong communication skills, both verbal and written.
• Ability to handle stressful situations and manage customer expectations effectively.
• Proficient in using computer systems and CRM software.
• Fluency in Arabic is preferred; knowledge of English is an advantage.

• Provide comprehensive customer service and handle inquiries with professionalism.
• Identify recurring problems and direct information for prompt corrective actions.
• Utilize multiple systems for preauthorizations, claims, and contract interpretation.
• Understand and interpret client and provider contracts while assisting callers.
• Strive for customer satisfaction and continuous improvement in service delivery.
• Competently deal with customer complaints to resolve issues efficiently.

• Experience in Customer Service or Call Center environments.
• Proficient in using personal computers and navigating software applications.
• Ability to multi-task in a fast-paced environment and work effectively under stress.
• Strong troubleshooting, problem-solving, and analytical skills.
• Excellent follow-up skills and the ability to manage conflict tactfully.

• Provide comprehensive customer service and handle inquiries with professionalism.
• Identify recurring problems and direct information for prompt corrective actions.
• Utilize multiple systems for preauthorizations, claims, and contract interpretation.
• Understand and interpret client and provider contracts while assisting callers.
• Strive for customer satisfaction and continuous improvement in service delivery.
• Competently deal with customer complaints to resolve issues efficiently.

• Experience in Customer Service or Call Center environments.
• Proficient in using personal computers and navigating software applications.
• Ability to multi-task in a fast-paced environment and work effectively under stress.
• Strong troubleshooting, problem-solving, and analytical skills.
• Excellent follow-up skills and the ability to manage conflict tactfully.

Job Title: Call Center Employee

Working Days: 6 days with variable shifts

Working Hours: 9 hours

Job Description:

We are looking for an enthusiastic and dedicated Call Center Employee to join our influencer marketing agency. The ideal candidate will be responsible for contacting influencers, coordinating visits, and managing coverage tasks. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

- Contacting influencers via phone, email, and social media to schedule visits and coverage tasks.

- Coordinating and managing influencer visits, ensuring that all logistics run smoothly.

- Providing detailed information about our campaigns and answering any questions influencers may have.

- Maintaining accurate records of all interactions and scheduled visits.

- Collaborating with the marketing team to ensure the smooth execution of influencer campaigns.

- Following up with influencers to gather feedback and ensure satisfaction.

- Addressing any issues or concerns that may arise during the coordination process.