Full-time Crowd Management Manager Jobs in Jeddah

About the Role

Colgate-Palmolive, a global consumer products company operating in over 200 countries, is seeking a CDT Finance Manager for its operations in Jeddah, Saudi Arabia. This role is integral to the company's mission of reimagining a healthier future for people, pets, and the planet, guided by core values of Caring, Inclusivity, and Courage. The Finance Manager will play a crucial role in financial planning, pricing strategies, gross-to-net management, and ensuring robust financial controls within the Customer Development Team (CDT).

Key Responsibilities

• Maintain customer terms and conditions records by region and by customer, preparing annual sales and GTN (Gross to Net) estimates in collaboration with the Cluster General Manager, CDT, and Retail Marketing, based on customer contracts, activity grids, and Colgate-Palmolive sales budgets.
• Manage the planning and closure of Latest Estimate (LE)/Budget volume, pricing, and GTN up to Net Sales (NS) within the Plan to Act (P2A) tool.
• Support the Cluster General Manager in the preparation of Customer Development (CD) decks, with a specific focus on financial slides.
• Maintain the pricing structure and price master data, performing monthly validation of SAP Pricing Conditions against the Pricing Master, and acting as a backup for price master data updates.
• Prepare margin simulations and conduct pre- and post-Return on Investment (ROI) analysis for requests.
• Drive budgeted Sales Price Increases (SPIs) and provide quarterly updates on implemented SPIs.
• Partner with customer teams and Colgate-Palmolive cross-functional departments on the preparation and roll-up of quarterly GTN estimates, managing the pre-approval process to ensure all GTN commitments to the trade are adequately provisioned in the company's financials.
• Conduct continuous reviews of internal controls and discuss any exceptions with the Hub CDT Finance team.
• Manage GTN P&L accruals via the Rebate module, validate GTN top-down figures provided by CBS Mumbai, oversee clearing and balance sheet account reviews, and prepare pivot table analyses and GTN optimization plans.
• Validate GTN claims, verify proof of performance against system reports, and approve customer claims within the FMP system.
• Participate in monthly calls with Hub CDT Finance for the closing of Colgate-Palmolive Global Sales (GS)/GTN/NS actuals, including OG estimates and GTN balance sheet analysis, and upload data into the Blackline tool.
• Conduct sales growth analysis, prepare monthly/quarterly Selling, General, and Administrative (SGA) adjustments, and provide sales commentary for actuals, budgets, and revisions.
• Review accounts receivable aging with the CBS West team to ensure timely accounting, maintenance, and resolution of A/R with customers.
• Prepare customer/retailer P&Ls and conduct periodical market/customer visits for oversight of GTN execution.
• Coordinate audits, including distributor audits, Colgate-Palmolive New York audits, SOX, and statutory audits.

Qualifications and Requirements

• A Bachelor's Degree is required.
• A minimum of 6 years of experience in Finance is necessary.
• Experience required is 5-10 years.

Required Skills

• Proficiency in SAP is essential.

Work Environment

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. Relocation assistance is offered globally.

About the Role

Jeeny, a mobile application focused on making daily commuting and transportation accessible, affordable, and flexible, is seeking a dynamic Planning & Performance Manager. This role is critical in enabling Jeeny's business teams to optimize decision-making, strategic planning, and performance management across all operational markets. Reporting directly to the CFO, the Planning & Performance Manager will lead a team of two analysts to drive efficiency and strategic alignment within the organization. The position involves overseeing end-to-end performance tracking, financial planning, and strategic reporting to ensure ridehailing operations function at peak efficiency, aligned with business objectives, while also fostering team growth.

Key Responsibilities

• Lead the development and management of quarterly and monthly budgets, including topline and bottom-line financial targets.
• Establish clear quarterly and monthly Key Performance Indicator (KPI) targets for business operations.
• Identify and analyze performance gaps against targets, collaborating with business teams to implement gap closure initiatives.
• Establish and maintain regular communication between business teams and leadership to monitor progress, including weekly performance calls and month-end retrospective meetings.
• Partner with business teams to facilitate informed decision-making on strategic and operational matters.
• Develop and maintain visibility of L0, L1, and L2 KPIs at appropriate frequencies for all business teams.
• Proactively track L1 and L2 KPIs to identify opportunities for improving L0 KPIs and overall operational performance.
• Develop business and financial models in response to ad-hoc requests from cross-functional stakeholders.
• Lead, mentor, and develop a team of strategy, planning, and performance analysts, setting objectives, managing performance, and cultivating a collaborative team culture.
• Collaborate cross-functionally with various departments to enhance overall operational efficiency and effectiveness.

Qualifications and Requirements

• Bachelor of Science (BSc) or Bachelor of Arts (BA) degree in Business Administration, Marketing, Finance, Data Analytics, or a closely related field. A Master of Science (MSc), Master of Arts (MA), or Master of Business Administration (MBA) is considered a strong asset.
• A minimum of 4 years of compulsory experience in Business Finance, Strategy, or Planning roles.
• Demonstrated experience in team management is a mandatory requirement.
• Strong presentation skills, capable of conveying complex information clearly and effectively.
• Fluent in written and spoken English.

Required Skills

• Expert proficiency in Microsoft Excel and PowerPoint.
• Skilled in utilizing data visualization software to present insights effectively.
• Strong expertise in automation and the application of Artificial Intelligence (AI) in business processes.
• Excellent written and verbal communication skills.
• Analytical mind with a strong aptitude for problem-solving.
• Proven ability to lead quarterly and monthly budget development.
• Capability to create quarterly and monthly KPI targets.
• Proficiency in outlining performance gaps and developing bridging initiatives with business teams.
• Experience in establishing communication cadences between business teams and leadership.
• Adept at partnering with business teams to support key decision-making.
• Skilled in creating visibility for L0, L1, and L2 KPIs.
• Ability to proactively identify opportunities for L0 KPI improvement through L1 and L2 KPI tracking.
• Experience in developing business and financial models for ad-hoc requests.
• Proven leadership and development skills for strategy, planning, and performance analysts.
• Strong capability in working cross-functionally to improve operational efficiency and effectiveness.

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Jeddah, Medina, Dammam, or Al Khobar, Saudi Arabia. Jeeny offers an environment that encourages ownership and the pursuit of excellent outcomes, with opportunities for collaboration, learning, and skill expansion. Comprehensive health benefits and insurance coverage are provided, alongside flexible working hours to support work-life balance.

About the Role

Egis is a global organization with over 20,000 employees worldwide, headquartered in Paris. The company is committed to delivering innovative solutions to its clients and driving meaningful change in industry and society in the fields of urban planning, sustainability, and the creation of connected cities. Egis is characterized by its ability to provide comprehensive services covering the entire project lifecycle, from design to operation, including consulting, architecture, engineering, design, asset management, and operations services.

Egis is seeking a professional and organized Stakeholder Relations Manager to join the Project Management Consultancy (PMC) team in Jeddah, Saudi Arabia. In this pivotal role, you will serve as a key liaison between project teams, clients, contractors, and other key stakeholders, ensuring seamless communication and collaboration throughout the project lifecycle. The ideal candidate will possess exceptional interpersonal skills, strong organizational abilities, and a decisive approach to managing complex stakeholder relationships within a dynamic construction environment.

Key Tasks and Responsibilities

• Develop and maintain comprehensive stakeholder engagement strategies and communication plans for assigned projects.
• Coordinate and facilitate regular meetings with internal teams, clients, contractors, and external stakeholders to ensure alignment on project objectives and timelines.
• Document and track stakeholder feedback, concerns, and requirements, analyzing and reporting findings to relevant project teams.
• Manage stakeholder expectations by providing timely project updates, progress reports, and performance metrics.
• Identify, assess, and mitigate stakeholder-related risks and issues, collaboratively implementing resolution strategies.
• Prepare and distribute project communications, including status reports, meeting minutes, and stakeholder newsletters.
• Resolve disputes and disagreements among stakeholders through mediation and negotiation.
• Maintain detailed records of stakeholder interactions, decisions, and action items using project management systems.
• Support project teams in tailoring communication approaches based on stakeholder needs and preferences.
• Ensure compliance with project governance standards and stakeholder management protocols.
• Collaborate with project managers to integrate stakeholder feedback into project planning and execution.

Qualifications and Requirements

• Minimum of 15 years of professional experience in stakeholder management, project coordination, or related roles.
• Proven experience in managing multiple stakeholders concurrently on construction projects or Project Management Consultancy (PMC) projects.
• Strong stakeholder engagement and relationship management capabilities.
• Excellent written and verbal communication skills in English.
• Proficiency in project documentation, reporting, and data organization.
• Demonstrated ability in conflict resolution and negotiation.
• Strong time management and organizational skills.
• Proficiency in Microsoft Office Suite and project management software.
• Ability to work effectively in cross-functional team environments.

Core Skills

• Stakeholder engagement and relationship management.
• Communication (written and verbal).
• Project documentation, reporting, and data organization.
• Conflict resolution and negotiation.
• Time management and organizational skills.
• Proficiency in Microsoft Office Suite and project management software.
• Cross-functional teamwork.
• Knowledge of construction project lifecycles and industry standards.
• Risk and issue management processes.
• Experience with project management tools and platforms.
• Presentation, reporting, and facilitation skills.
• Experience working in the Saudi construction market.
• Ability to communicate in Arabic (added advantage).

Job Details

Job Title: Stakeholder Relations Manager (PMC) - Saudi National

Company: Egis

Location: Jeddah, Makkah Province, Saudi Arabia

Job Type: Full-time

Required Experience: Over 10 years.

About the Role

******* is seeking a Head of Customer Experience to establish and lead the company's Customer Experience (CX) function. This foundational leadership role is responsible for the entire customer experience operation. The Head of CX will define service standards, build and manage the CX team, implement essential tools and workflows, and ensure both buyers and vendors receive a consistently high-quality service experience.

The ideal candidate will have a proven track record of successfully building CX functions, designing service frameworks, and leading teams in fast-paced, platform-driven environments. This role is crucial for shaping *******'s customer-centric approach.

Key Responsibilities

• Build and lead *******'s Customer Experience function end-to-end, including processes, policies, workflows, tools, and team structure.
• Define and enforce the overall CX vision, service standards, brand tone, and comprehensive service playbooks.
• Design and continuously improve customer journey maps for buyers and vendors across all touchpoints, from pre-purchase through post-purchase, including returns and complaint resolution.
• Set up and manage helpdesk, ticketing, and multichannel support tools for efficient customer interaction.
• Establish and manage the CX operations framework, including Service Level Agreements (SLAs), escalation matrices, quality assurance programs, knowledge base development, and performance reporting.
• Lead, coach, and scale the CX team, fostering a strong customer-first culture.
• Implement and optimize CX systems and platforms, such as Zendesk, Freshdesk, HubSpot Service Hub, or equivalent solutions.
• Own and track key CX performance metrics and insights, including Customer Satisfaction (CSAT), Net Promoter Score (NPS), Vendor Satisfaction (VSAT), response and resolution times, and ticket quality. Conduct root cause analysis and provide weekly performance reports.
• Drive continuous improvement initiatives to reduce customer friction, enhance operational efficiency, and elevate overall customer satisfaction.
• Collaborate cross-functionally with Product, Tech, Vendor Management, and Marketing teams to resolve complex issues and improve customer outcomes.
• Develop a comprehensive self-service FAQ and knowledge base to reduce repetitive customer queries.
• Support the development of AI-enabled and agentic CX experiences aligned with *******'s marketplace vision.

Qualifications and Requirements

• 7-10 years of experience in customer support operations, customer experience, CX transformation, or service excellence roles.
• Demonstrated experience in building or scaling CX functions, preferably within startups, e-commerce platforms, marketplaces, or fast-growing environments.
• Strong experience in designing customer journeys, SLAs, escalation frameworks, QA programs, and operational processes.
• Hands-on experience with CX/helpdesk platforms such as Zendesk, Freshdesk, or HubSpot Service Hub, or similar systems.
• A strong analytical mindset with proven experience using CSAT, NPS, ticket analytics, and operational KPIs to inform decisions and drive resolutions.
• Proven leadership experience in managing teams, developing talent, and driving accountability.
• Excellent communication and stakeholder management skills, with fluency in both Arabic and English (spoken and written).
• Experience working within startups, e-commerce, marketplaces, or digital consumer businesses is strongly preferred.
• Experience with AI-assisted customer operations, automation, or omnichannel CX environments is considered a plus.

Required Skills

• Customer Experience
• CX Transformation
• Service Excellence
• Customer Journeys
• SLAs (Service Level Agreements)
• Escalation Frameworks
• QA Programs (Quality Assurance)
• Operational Processes
• CX/Helpdesk Platforms (*, Zendesk, Freshdesk, HubSpot Service Hub)
• CSAT (Customer Satisfaction)
• NPS (Net Promoter Score)
• Ticket Analytics
• Operational KPIs (Key Performance Indicators)
• Leadership
• Talent Development
• Accountability
• Communication
• Stakeholder Management
• Startup Environments
• E-commerce
• Marketplaces
• Digital Consumer Businesses
• AI-assisted Customer Operations
• Automation
• Omnichannel CX

Work Environment and Location

This is a full-time position for the Head of Customer Experience at *******, located in Jeddah, Makkah, Saudi Arabia. The role requires 5-10 years of experience.