Crowd Management Manager Jobs in Jeddah

About the Role

Alpha Leadership Co. is partnering with a leading Fast-Moving Consumer Goods (FMCG) organization to recruit a strategic and operational Vice President of Supply Chain. This executive leadership role, based in Jeddah, Makkah Province, Saudi Arabia, will be instrumental in driving and transforming end-to-end supply chain operations within a large-scale, fast-paced business environment. The successful candidate will oversee the entire spectrum of supply chain functions, ensuring operational excellence, cost optimization, and service efficiency across the organization.

Role Responsibilities

• Lead the development and execution of the comprehensive supply chain strategy, encompassing procurement, demand planning, warehousing, logistics, and distribution.
• Drive significant operational efficiencies, enhance service levels, and implement cost improvement initiatives across the entire supply chain network.
• Develop and implement scalable supply chain processes that are strategically aligned with the company's growth objectives.
• Oversee Sales and Operations Planning (S&OP), demand forecasting, inventory optimization strategies, and supplier performance management.
• Lead and manage large-scale logistics and distribution operations across multiple regions and locations.
• Build and nurture strategic relationships with key suppliers, distributors, and third-party logistics providers.
• Spearhead digital transformation, automation efforts, and enhancements to Enterprise Resource Planning (ERP) and other critical supply chain systems.
• Ensure strict compliance with all relevant regulatory, quality, and safety standards.
• Lead, mentor, and develop high-performing supply chain teams, fostering a culture of continuous improvement and professional growth.

Qualifications and Requirements

• Minimum of 15 years of leadership experience in supply chain management, with a significant focus within the FMCG sector.
• Proven track record of successfully managing large-scale supply chain operations in complex, high-volume environments.
• Strong expertise in all facets of the supply chain, including planning, procurement, logistics, warehousing, and distribution.
• Demonstrated success in leading supply chain transformation, process optimization, and achieving operational excellence.
• Experience in leading diverse, multi-functional, and multi-cultural teams.
• Possess strong business acumen and exceptional stakeholder management skills.
• Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related field is required; an MBA is preferred.

Core Competencies

• Supply Chain Management
• Procurement
• Demand Planning
• Logistics
• Warehousing
• Inventory Management
• Distribution
• Supply Chain Transformation
• Operational Excellence
• Cost Optimization
• Service Efficiency
• Sales and Operations Planning (S&OP)
• Demand Forecasting
• Supplier Performance Management
• Digital Transformation
• Automation
• Enterprise Resource Planning (ERP) Systems
• Regulatory Compliance
• Quality Standards
• Safety Standards
• Leadership
• Mentoring
• Team Development
• Stakeholder Management
• Business Acumen

Work Environment and Location

This is a full-time role requiring over 10 years of experience in supply chain management. Candidates should ideally have prior experience in large multinational or regional FMCG organizations, along with familiarity with ERP systems and advanced supply chain planning systems. The work location is Jeddah, Makkah Province, Saudi Arabia.

About the Role

Converge is seeking a Demand Planning Manager to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to supporting the operations of a large regional conglomerate. The primary focus of this role is to lead forecasting and demand planning activities across the entire business, ensuring accurate demand forecasts that align supply and commercial plans, and maintaining optimal inventory levels to support business operations effectively.

Key Responsibilities

• Develop and refine accurate demand forecasts for all business units.
• Align supply chain plans with commercial strategies and sales forecasts.
• Ensure optimal inventory levels are maintained to meet business demands without excess.
• Collaborate with sales, supply chain, and finance departments to improve forecast accuracy and drive operational efficiency.
• Analyze market trends and their potential impact on demand.
• Manage and optimize the use of demand planning systems and tools.
• Support and contribute to end-to-end supply chain planning processes.
• Manage stakeholder expectations and maintain effective communication channels across departments.

Qualifications and Requirements

• Proven experience in demand planning, forecasting, or supply chain planning roles.
• Strong background and practical experience in Sales & Operations Planning (S&OP) processes.
• Demonstrated expertise in inventory management principles and practices.
• Experience working effectively with cross-functional teams, including sales, supply chain, and finance.
• Strong analytical skills with a proven ability to interpret data and drive improvements in forecast accuracy.
• Experience with planning systems and tools is considered an advantage.
• Excellent stakeholder management capabilities.
• Strong communication skills, both written and verbal.
• Only Saudi nationals will be considered for this role, in line with Saudi government regulations.

Required Skills

• Demand Planning
• Forecasting
• Supply Chain Planning
• S&OP Processes
• Inventory Management
• Cross-functional Team Collaboration
• Analytical Skills
• Planning Systems and Tools
• Stakeholder Management
• Communication Skills

Work Environment and Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires a minimum of 5-10 years of experience in demand planning or related fields. Collaboration with sales, supply chain, and finance teams is a key aspect of this role, necessitating strong cross-functional communication and teamwork.

About the Role

Staff Connect UAE is seeking a Senior Infrastructure Engineer for a full-time position in Jeddah, Makkah, Saudi Arabia. This owner-side engineering role is responsible for the planning, review, governance, and delivery of site-wide infrastructure systems for large-scale development projects. The position ensures that utilities, roads, drainage, grading, and associated infrastructure are designed, integrated, and executed in alignment with approved master plans, operational requirements, and future expansion strategies. The Senior Infrastructure Engineer will provide technical oversight to infrastructure consultants and contractors, ensuring designs are practical, scalable, cost-effective, and aligned with project objectives.

Key Responsibilities

• Define and manage site-wide infrastructure strategies, including utilities networks, roads and transportation systems, drainage systems, grading and earthworks, and service corridors.
• Review, challenge, and technically validate infrastructure designs and engineering deliverables for accuracy and compliance.
• Ensure infrastructure systems align with master planning, building layouts, and long-term expansion requirements.
• Review consultant submissions for technical accuracy, completeness, quality, and compliance with project standards.
• Provide technical oversight to infrastructure consultants and contractors, ensuring execution adheres to approved designs, specifications, and engineering standards.
• Review and approve technical submissions, drawings, calculations, and methodologies from consultants and contractors.
• Identify design gaps, construction risks, and capacity limitations, and recommend corrective actions.
• Coordinate with architectural, engineering, and project teams for integrated infrastructure planning.
• Work closely with multidisciplinary stakeholders to support project delivery.
• Ensure infrastructure planning supports phased construction, early works, and future expansion requirements.
• Integrate geotechnical, environmental, and topographical considerations into infrastructure solutions.
• Support value engineering initiatives to optimize cost, constructability, and performance of infrastructure systems.
• Review infrastructure cost estimates, Bills of Quantities (BOQs), and technical proposals.
• Identify infrastructure-related risks and develop mitigation strategies.
• Maintain accurate records of engineering assumptions, technical decisions, identified risks, and project documentation.
• Exercise decision-making under project constraints and manage risk identification and escalation.
• Ensure cross-functional team alignment and provide governance for consultants and contractors.
• Monitor performance and implement corrective actions as needed.

Qualifications and Requirements

• Bachelor's Degree in Civil, Mechanical, or Electrical Engineering is mandatory.
• Saudi Council of Engineers Registration is mandatory.
• PMP or equivalent certification is preferred.
• 15–20 years of experience in infrastructure engineering and large-scale project development.
• Strong experience in industrial, logistics, automotive, or large-scale infrastructure projects.
• Proven experience working in owner-side roles or managing engineering consultants.
• Experience in multidisciplinary project coordination and infrastructure delivery.

Required Skills

• Expertise in site-wide infrastructure planning.
• Proficiency in earthworks, grading, and drainage strategy development.
• Skilled in utilities planning and capacity design.
• Experience with construction phasing and sequencing.
• Capability in early works and enabling works planning.
• Proficiency in infrastructure cost estimation and BOQ review.
• Strong ability in consultant deliverable review and technical governance.
• Competence in contractor technical compliance monitoring.
• Skilled in infrastructure risk identification and mitigation.
• Adept at master plan integration.
• Deep understanding of infrastructure systems and their integration.
• Ability to review, challenge, and validate consultant proposals effectively.
• Excellent stakeholder management and communication skills.
• Ability to work independently with high accountability.
• Strong problem-solving and decision-making capabilities.
• Effective decision-making under project constraints.
• Proficiency in risk identification and escalation management.
• Skilled in achieving cross-functional team alignment.
• Competent in consultant and contractor governance.
• Ability to manage performance monitoring and corrective action processes.

Work Environment and Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role involves functional oversight of infrastructure consultants and technical advisors, and technical monitoring of contractor compliance, with no direct reports initially. Advanced English is mandatory, and Arabic is preferred.

About the Role

Jeeny, a mobile application focused on making daily commuting and transportation accessible, affordable, and flexible, is seeking a dynamic Planning & Performance Manager. This role is critical in enabling Jeeny's business teams to optimize decision-making, strategic planning, and performance management across all operational markets. Reporting directly to the CFO, the Planning & Performance Manager will lead a team of two analysts to drive efficiency and strategic alignment within the organization. The position involves overseeing end-to-end performance tracking, financial planning, and strategic reporting to ensure ridehailing operations function at peak efficiency, aligned with business objectives, while also fostering team growth.

Key Responsibilities

• Lead the development and management of quarterly and monthly budgets, including topline and bottom-line financial targets.
• Establish clear quarterly and monthly Key Performance Indicator (KPI) targets for business operations.
• Identify and analyze performance gaps against targets, collaborating with business teams to implement gap closure initiatives.
• Establish and maintain regular communication between business teams and leadership to monitor progress, including weekly performance calls and month-end retrospective meetings.
• Partner with business teams to facilitate informed decision-making on strategic and operational matters.
• Develop and maintain visibility of L0, L1, and L2 KPIs at appropriate frequencies for all business teams.
• Proactively track L1 and L2 KPIs to identify opportunities for improving L0 KPIs and overall operational performance.
• Develop business and financial models in response to ad-hoc requests from cross-functional stakeholders.
• Lead, mentor, and develop a team of strategy, planning, and performance analysts, setting objectives, managing performance, and cultivating a collaborative team culture.
• Collaborate cross-functionally with various departments to enhance overall operational efficiency and effectiveness.

Qualifications and Requirements

• Bachelor of Science (BSc) or Bachelor of Arts (BA) degree in Business Administration, Marketing, Finance, Data Analytics, or a closely related field. A Master of Science (MSc), Master of Arts (MA), or Master of Business Administration (MBA) is considered a strong asset.
• A minimum of 4 years of compulsory experience in Business Finance, Strategy, or Planning roles.
• Demonstrated experience in team management is a mandatory requirement.
• Strong presentation skills, capable of conveying complex information clearly and effectively.
• Fluent in written and spoken English.

Required Skills

• Expert proficiency in Microsoft Excel and PowerPoint.
• Skilled in utilizing data visualization software to present insights effectively.
• Strong expertise in automation and the application of Artificial Intelligence (AI) in business processes.
• Excellent written and verbal communication skills.
• Analytical mind with a strong aptitude for problem-solving.
• Proven ability to lead quarterly and monthly budget development.
• Capability to create quarterly and monthly KPI targets.
• Proficiency in outlining performance gaps and developing bridging initiatives with business teams.
• Experience in establishing communication cadences between business teams and leadership.
• Adept at partnering with business teams to support key decision-making.
• Skilled in creating visibility for L0, L1, and L2 KPIs.
• Ability to proactively identify opportunities for L0 KPI improvement through L1 and L2 KPI tracking.
• Experience in developing business and financial models for ad-hoc requests.
• Proven leadership and development skills for strategy, planning, and performance analysts.
• Strong capability in working cross-functionally to improve operational efficiency and effectiveness.

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Jeddah, Medina, Dammam, or Al Khobar, Saudi Arabia. Jeeny offers an environment that encourages ownership and the pursuit of excellent outcomes, with opportunities for collaboration, learning, and skill expansion. Comprehensive health benefits and insurance coverage are provided, alongside flexible working hours to support work-life balance.

About the Role

Egis is a global organization with over 20,000 employees worldwide, headquartered in Paris. The company is committed to delivering innovative solutions to its clients and driving meaningful change in industry and society in the fields of urban planning, sustainability, and the creation of connected cities. Egis is characterized by its ability to provide comprehensive services covering the entire project lifecycle, from design to operation, including consulting, architecture, engineering, design, asset management, and operations services.

Egis is seeking a professional and organized Stakeholder Relations Manager to join the Project Management Consultancy (PMC) team in Jeddah, Saudi Arabia. In this pivotal role, you will serve as a key liaison between project teams, clients, contractors, and other key stakeholders, ensuring seamless communication and collaboration throughout the project lifecycle. The ideal candidate will possess exceptional interpersonal skills, strong organizational abilities, and a decisive approach to managing complex stakeholder relationships within a dynamic construction environment.

Key Tasks and Responsibilities

• Develop and maintain comprehensive stakeholder engagement strategies and communication plans for assigned projects.
• Coordinate and facilitate regular meetings with internal teams, clients, contractors, and external stakeholders to ensure alignment on project objectives and timelines.
• Document and track stakeholder feedback, concerns, and requirements, analyzing and reporting findings to relevant project teams.
• Manage stakeholder expectations by providing timely project updates, progress reports, and performance metrics.
• Identify, assess, and mitigate stakeholder-related risks and issues, collaboratively implementing resolution strategies.
• Prepare and distribute project communications, including status reports, meeting minutes, and stakeholder newsletters.
• Resolve disputes and disagreements among stakeholders through mediation and negotiation.
• Maintain detailed records of stakeholder interactions, decisions, and action items using project management systems.
• Support project teams in tailoring communication approaches based on stakeholder needs and preferences.
• Ensure compliance with project governance standards and stakeholder management protocols.
• Collaborate with project managers to integrate stakeholder feedback into project planning and execution.

Qualifications and Requirements

• Minimum of 15 years of professional experience in stakeholder management, project coordination, or related roles.
• Proven experience in managing multiple stakeholders concurrently on construction projects or Project Management Consultancy (PMC) projects.
• Strong stakeholder engagement and relationship management capabilities.
• Excellent written and verbal communication skills in English.
• Proficiency in project documentation, reporting, and data organization.
• Demonstrated ability in conflict resolution and negotiation.
• Strong time management and organizational skills.
• Proficiency in Microsoft Office Suite and project management software.
• Ability to work effectively in cross-functional team environments.

Core Skills

• Stakeholder engagement and relationship management.
• Communication (written and verbal).
• Project documentation, reporting, and data organization.
• Conflict resolution and negotiation.
• Time management and organizational skills.
• Proficiency in Microsoft Office Suite and project management software.
• Cross-functional teamwork.
• Knowledge of construction project lifecycles and industry standards.
• Risk and issue management processes.
• Experience with project management tools and platforms.
• Presentation, reporting, and facilitation skills.
• Experience working in the Saudi construction market.
• Ability to communicate in Arabic (added advantage).

Job Details

Job Title: Stakeholder Relations Manager (PMC) - Saudi National

Company: Egis

Location: Jeddah, Makkah Province, Saudi Arabia

Job Type: Full-time

Required Experience: Over 10 years.

About the Role

******* is seeking a Head of Customer Experience to establish and lead the company's Customer Experience (CX) function. This foundational leadership role is responsible for the entire customer experience operation. The Head of CX will define service standards, build and manage the CX team, implement essential tools and workflows, and ensure both buyers and vendors receive a consistently high-quality service experience.

The ideal candidate will have a proven track record of successfully building CX functions, designing service frameworks, and leading teams in fast-paced, platform-driven environments. This role is crucial for shaping *******'s customer-centric approach.

Key Responsibilities

• Build and lead *******'s Customer Experience function end-to-end, including processes, policies, workflows, tools, and team structure.
• Define and enforce the overall CX vision, service standards, brand tone, and comprehensive service playbooks.
• Design and continuously improve customer journey maps for buyers and vendors across all touchpoints, from pre-purchase through post-purchase, including returns and complaint resolution.
• Set up and manage helpdesk, ticketing, and multichannel support tools for efficient customer interaction.
• Establish and manage the CX operations framework, including Service Level Agreements (SLAs), escalation matrices, quality assurance programs, knowledge base development, and performance reporting.
• Lead, coach, and scale the CX team, fostering a strong customer-first culture.
• Implement and optimize CX systems and platforms, such as Zendesk, Freshdesk, HubSpot Service Hub, or equivalent solutions.
• Own and track key CX performance metrics and insights, including Customer Satisfaction (CSAT), Net Promoter Score (NPS), Vendor Satisfaction (VSAT), response and resolution times, and ticket quality. Conduct root cause analysis and provide weekly performance reports.
• Drive continuous improvement initiatives to reduce customer friction, enhance operational efficiency, and elevate overall customer satisfaction.
• Collaborate cross-functionally with Product, Tech, Vendor Management, and Marketing teams to resolve complex issues and improve customer outcomes.
• Develop a comprehensive self-service FAQ and knowledge base to reduce repetitive customer queries.
• Support the development of AI-enabled and agentic CX experiences aligned with *******'s marketplace vision.

Qualifications and Requirements

• 7-10 years of experience in customer support operations, customer experience, CX transformation, or service excellence roles.
• Demonstrated experience in building or scaling CX functions, preferably within startups, e-commerce platforms, marketplaces, or fast-growing environments.
• Strong experience in designing customer journeys, SLAs, escalation frameworks, QA programs, and operational processes.
• Hands-on experience with CX/helpdesk platforms such as Zendesk, Freshdesk, or HubSpot Service Hub, or similar systems.
• A strong analytical mindset with proven experience using CSAT, NPS, ticket analytics, and operational KPIs to inform decisions and drive resolutions.
• Proven leadership experience in managing teams, developing talent, and driving accountability.
• Excellent communication and stakeholder management skills, with fluency in both Arabic and English (spoken and written).
• Experience working within startups, e-commerce, marketplaces, or digital consumer businesses is strongly preferred.
• Experience with AI-assisted customer operations, automation, or omnichannel CX environments is considered a plus.

Required Skills

• Customer Experience
• CX Transformation
• Service Excellence
• Customer Journeys
• SLAs (Service Level Agreements)
• Escalation Frameworks
• QA Programs (Quality Assurance)
• Operational Processes
• CX/Helpdesk Platforms (*, Zendesk, Freshdesk, HubSpot Service Hub)
• CSAT (Customer Satisfaction)
• NPS (Net Promoter Score)
• Ticket Analytics
• Operational KPIs (Key Performance Indicators)
• Leadership
• Talent Development
• Accountability
• Communication
• Stakeholder Management
• Startup Environments
• E-commerce
• Marketplaces
• Digital Consumer Businesses
• AI-assisted Customer Operations
• Automation
• Omnichannel CX

Work Environment and Location

This is a full-time position for the Head of Customer Experience at *******, located in Jeddah, Makkah, Saudi Arabia. The role requires 5-10 years of experience.