Full-time Customer complaints clerk Jobs in Jeddah

About the role:
We're searching for a candidate to be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring their satisfaction. Your role is crucial in maintaining positive relationships with the clients and enhancing the overall customer experience.

Responsibilities:

• Manage all activities at the branch related to servicing customers and arranging the vehicles.
• Oversee the preparation of returned vehicles.
• Ensure that all customer transactions are executed in line with corporate guidelines and any customer issues are addressed appropriately and promptly.
• Assist the Branch Manager in planning and implementing staffing schedules based on business demands and transaction levels.
• Perform other responsibilities and tasks as directed by the Regional Manager to meet department objectives.
• Coordinate with operation staff and manage to provide support.
• Provide reports to the management and log all records.

Qualifications:

• Diploma or equivalent degree.
• 12 years of experience in customer service, car rental field is preferred.
• Proficient in using Microsoft programs.
• Excellent interpersonal and verbal communication skills.

Join inDrive as a Customer Support Specialist!
inDrive is an international ride-hailing service and a dynamic unicorn company actively making a positive global impact since 2013. We invite you to be part of our innovative team that changes lives for the better.

Role Overview:
We are looking for a Customer Support Specialist located in Jeddah, who will provide exceptional support to our customers, helping us maintain our high standards of service delivery.

Key Responsibilities:

• Provide timely and effective assistance to customers via phone, email, and live chat.
• Resolve customer inquiries, complaints, and issues with professionalism and care.
• Document customer interactions and maintain accurate records.
• Collaborate with other teams to ensure customer satisfaction and improve processes.
• Stay updated on company products, services, and promotions to offer knowledgeable support.
• Escalate complex issues to the appropriate department when necessary.

What We Expect From You:

• Arabic language speaker mandatory.
• English language speaker (minimum B1).
• Good verbal communication & multitasking skills.
• Ability to work in a team while being grammatically correct in written and verbal communications.
• Stress resistance and a strong customer focus.
• Responsibility and computer literacy.

Working Terms:

• Hybrid work schedule.
• Unlimited opportunities for professional and career growth with regular training.
• Initial training and a probation period of up to 3 months.

Join us and contribute to a rapidly growing tech company where your efforts will help improve customer experiences. Your application will be considered within 14 calendar days.

Join United Motors Group as a Service Receptionist!
Welcome to the United Motors Group (UMG), a trusted player in the automotive industry since 1986. We are seeking a dedicated Service Receptionist who will be the first point of contact for our valued customers at the service reception.

Job Responsibilities:

• Greet workshop customers and determine the nature of their visit.
• Direct customers to the correct department and introduce them to a service advisor.
• Answer incoming phone calls and direct them appropriately or take messages.
• Obtain basic demographic information and enter it into the prospect tracking system.
• Communicate professionally and efficiently with callers and visitors.
• Assist service customers during peak hours and handle clerical duties as needed.

Qualifications:

• High School Diploma.
• Minimum of 6 months of experience in a similar role.
• Excellent verbal and written communication skills in English and Arabic.
• Proficient in MS-Office, especially Advanced Excel.
• Strong interpersonal skills and knowledge of various service jobs.

Join us and be part of a team that values excellence and customer satisfaction!

Join Abdullah Hashim Co. Ltd as a Compliance Officer!
In this critical role, you will ensure that our company adheres to all legal and regulatory requirements, fostering a culture of compliance and integrity.

Job Purpose:
As the Compliance Officer, you will be responsible for identifying potential risks and advising management on the necessary actions to stay compliant while upholding high ethical standards.

Responsibilities:

• Develop, implement, and monitor compliance programs.
• Stay updated with laws and regulations.
• Conduct audits and assessments to identify compliance risks.
• Maintain internal policies aligned with legal requirements.
• Manage compliance risk assessment processes.
• Liaise with regulatory agencies during audits.
• Prepare reports on compliance matters for management.
• Educate employees on compliance policies and best practices.
• Manage legal disputes and provide legal advice.

Qualifications:

• Bachelor's degree in law or related field; Master's preferred.
• 58 years of experience in compliance or legal roles.
• Strong understanding of compliance principles and laws.
• Excellent analytical and problem-solving skills.

We value attention to detail, discretion, and excellent communication skills. Join us in making a difference!

Join Emdad Al Khebrat as a Customer Service Representative!
We are looking for skilled individuals to manage high volumes of customer interactions, providing exceptional service and effective solutions.

Position: Customer Service Representative (Contact Center)
Location: Jeddah
Position Type: Full-time

Responsibilities:

• Handle a high volume of inbound and outbound calls and online chats.
• Identify customer needs and strive for one-contact resolution.
• Utilize provided scripts for sales or customer support.
• Act on feedback to improve call times.
• Maintain accurate records of interactions.
• Meet individual and team targets.

Qualifications:

• Bachelor's Degree.
• Strong verbal and written communication skills in English and Arabic.

Preferred Qualifications:

• 6+ months of experience in a call center or related role.
• Experience with CRM platforms is desirable.

Join us at Emdad Al Khebrat to become a part of our innovative team dedicated to enhancing business and human capital solutions.

Join Our Team as a Customer Service Representative!
At Terhab, we are on a mission to enhance the customer experience in both the private and public sectors in Saudi Arabia. We are looking for an enthusiastic Customer Service Representative who loves to engage with customers and resolve their issues effectively.

Responsibilities:

• Communicate with customers through phone, email, and chat.
• Provide knowledgeable answers to inquiries regarding product availability, pricing, and other queries.
• Collaborate with internal departments to meet customer needs.
• Perform data entry in various platforms.

Qualifications:

• 13 years of relevant work experience.
• Excellent phone etiquette and outstanding verbal, written, and interpersonal skills.
• Able to multi-task, organize, and prioritize work efficiently.

Become part of our dedicated team and help us create passionate customers who advocate for our brand!

Join us as a Customer Service Specialist at Al-Masfar Limited!
We are looking for a distinguished and talented individual to join our team.

Job Description:
As a Customer Service Specialist, you will be responsible for establishing and defining performance and quality indicators and standards in customer service. You will play an active role in developing programs aimed at improving the quality and professionalism of customer service systems.

Key Responsibilities:

• Conduct specialized studies and analyses to determine key performance indicators in coordination with the quality management department.
• Participate in updating customer service procedures and guides to ensure that requests and inquiries are received efficiently.
• Develop innovative programs to ensure that customer expectations are exceeded.
• Analyze information to determine strengths and weaknesses and prepare documents and reports related to customer service.

Qualifications:
At least a high school diploma. Advanced experience in customer service.

Languages:
Advanced level of Arabic.

Joining the team at the Center for Mental Health Experts as a Customer Service Specialist
Our site is one of the leading providers of mental health services, and we strive to provide the highest quality of support and communication with our clients. We are looking for a qualified Customer Service Specialist to contribute to enhancing our experience.

Responsibilities:

• Establishing and defining performance indicators and quality standards in customer service.
• Participating in updating customer service procedures and guidelines.
• Developing programs to prioritize the quality of services provided.
• Analyzing data to identify strengths and weaknesses and improve service quality.

Qualifications Required:

• Bachelor's degree in any of the following specialties: advertising and marketing communication, public relations, customer service, or executive secretarial.
• Preferred professional certifications: MCSE, MOS, CCNA, Cambridge IT Skills, and HRD/HRMP certification.

Required Skills:

• Advanced customer service skills.
• Fluency in Arabic and English.
• Able to prepare reports and analyze data.
• Managing the customer experience and providing effective consultations.