Job Description
Job Title: Hotel Receptionist
Responsibilities:
1. Welcoming Guests: Welcoming guests upon their arrival and providing necessary assistance.
2. Check-in and Check-out Procedures: Managing check-in and check-out processes accurately and swiftly.
3. Answering Inquiries: Providing information about the hotel, its services, and the surrounding areas.
4. Managing Reservations: Handling the booking system, confirming and modifying reservations as needed.
5. Problem Solving: Addressing complaints and issues professionally to ensure guest satisfaction.
6. Teamwork: Collaborating with other departments such as room service and cleaning to ensure a comfortable experience for guests.
7. Keeping Records: Accurately recording necessary information such as guest details and payments.
Qualifications:
- Excellent English language skills.
- Good communication skills.
- Ability to work under pressure.
- Knowledge of basic computer skills.
- Previous experience in the hospitality field is preferred.