Guest services associate Jobs in Riyadh

Job Description:
We are looking for a reliable and hardworking Workshop Assistant to support candle-making workshops (Fatelh).
Responsibilities:

• Assist in setting up workshop materials (wax, tools, decorations)
• Support participants during the workshop
• Ensure cleanliness and organization of the workspace
• Handle cleaning, arranging, and packing materials before and after events
• Assist in carrying and moving workshop items when needed

Requirements:

• Good English communication skills
• Organized and able to keep the workspace clean and tidy
• Able to handle cleaning, arranging, and packing materials
• Attention to detail
• Positive attitude and teamwork
• Punctual and reliable
• Able to travel to different workshop locations independently

Work Details:

• Part-time (based on workshop schedule)
• Work location varies (cafes, universities, events)
• Flexible working hours 

Job Title: Customer Service Representative

Job Purpose:
To provide excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction while maintaining a professional and positive company image.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

• Handle and resolve customer complaints efficiently and effectively.

• Provide accurate information about products, services, policies, and promotions.

• Process orders, applications, forms, and requests.

• Maintain customer records by updating account information in the system.

• Escalate complex issues to the appropriate department or supervisor when necessary.

• Follow up with customers to ensure their concerns are fully resolved.

• Collect and report customer feedback to improve service quality.

• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Qualifications and Skills:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven experience in customer service or related field.

• Strong communication, problem-solving, and active listening skills.

• Ability to remain calm and professional under pressure.

• Proficiency in using customer service software, CRM systems, and MS Office.

• Strong multitasking and organizational abilities.

• Fluency in [English/Arabic languages].

Working Conditions:

• Based in Riyadh.

• Night shift.

• One day off per week.

• May require weekends or public holidays depending on business ****

• Preferred experience in coffee and beans roasting