Remote Jobs for Students for Fresh Graduates in Riyadh

More than 15 Remote Jobs for Students for Fresh Graduates in Riyadh. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!


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Technical Support Officer

Technical Support Officer

📣 Job AdNew

Geidea

Full-time

About the Role

Geidea, established in 2008, is a leader in providing innovative digital payment solutions. The company focuses on customer empowerment and commercial success, leveraging creative and entrepreneurial talent to make advanced digital payment solutions accessible to businesses of all sizes. Geidea is seeking a motivated Technical Support Officer to join its team in Riyadh. This role serves as the primary point of contact for customers, addressing inquiries and requests related to Geidea's POS products and other communication channels. The main objective is to ensure a high level of customer satisfaction through prompt, accurate, and empathetic support.

Key Responsibilities

  • Respond to client inquiries received via chat, phone, and email with accurate information.
  • Provide timely responses to all customer queries and escalate issues to the appropriate internal teams when necessary, ensuring follow-up until resolution.
  • Communicate effectively and empathetically with both technical and non-technical users to deliver solutions.
  • Accurately document all issues and their resolutions within the ticketing system in a timely manner.
  • Triage incoming issues, identifying them as misconfigurations, retraining needs, or software bugs, and report them to the development team using internal tools.
  • Provide remote training to customers on software and hardware usage, addressing their questions and ensuring effective utilization of Geidea's products.

Qualifications and Requirements

  • 0-2 years of experience in a support role, preferably within SAAS or Cloud-based POS environments.
  • A Bachelor's degree or a professional qualification in IT, Software Engineering, Networking, or an equivalent field.
  • High fluency in the English language, including strong verbal communication, listening, and typing skills.
  • Native Arabic speaker.
  • Flexibility to work in different shifts within Riyadh.
  • Experience with ECR, POS devices, and network printers is considered a plus.
  • Familiarity with support ticketing systems is a plus.
  • Experience with remote access software is a plus.

Required Skills

  • SAAS
  • Cloud-based POS
  • ECR
  • POS devices
  • Network printers
  • Support ticketing systems
  • Remote access software
  • Customer Support
  • Communication
  • Problem-solving
  • Documentation
  • Triage

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to work in different shifts within the Riyadh region.

breifcase0-1 years

locationRiyadh

Remote Job
2 days ago
COBOL Mainframe Developer - Remote

COBOL Mainframe Developer - Remote

📣 Job AdNew

YO IT Consulting

Full-time

About the Role

YO IT Consulting is seeking a COBOL Mainframe Developer for a full-time contractor position. This remote role is integral to training and evaluating AI models on legacy software engineering workflows, specifically within mainframe-style codebases. The objective is to enhance AI systems' understanding and support capabilities for enterprise legacy code.

This position offers an intellectually engaging opportunity for experienced COBOL engineers to contribute to AI systems focused on software engineering. Responsibilities will include code evaluation and generation, providing feedback to improve AI model performance on legacy code challenges.

Key Responsibilities

  • Read, understand, and interpret COBOL programs, copybooks, JCL, and related mainframe code.
  • Write clean, correct, and production-quality COBOL code based on technical specifications and requirements.
  • Debug COBOL logic to identify and resolve issues within existing programs.
  • Clearly explain code behavior, business logic, and data flow to stakeholders.
  • Review AI-generated COBOL solutions for accuracy, completeness, and adherence to coding standards.
  • Create or evaluate test cases to ensure the correctness of COBOL programs.
  • Provide detailed and constructive feedback to improve the performance of AI models on legacy code tasks.

Qualifications and Requirements

  • Strong hands-on experience with COBOL development.
  • Demonstrated ability to read and write COBOL code independently.
  • Familiarity with mainframe environments, such as IBM z/OS, is preferred.
  • Experience with JCL, VSAM, DB2, CICS, or copybooks is considered a plus.
  • Proficiency in debugging and code review processes.
  • Clear and effective written communication skills in English.
  • Prior experience in banking, insurance, government, or enterprise legacy systems is a plus.
  • Experience working on real-world COBOL systems, beyond academic examples.
  • Ability to clearly explain legacy code to both technical and non-technical audiences.
  • Comfort in evaluating code quality and reasoning through edge cases.
  • Experience in maintaining or modernizing large legacy codebases is advantageous.

Technical Skills

  • COBOL
  • JCL
  • VSAM
  • DB2
  • CICS
  • Copybooks
  • Debugging
  • Code Review
  • Communication

Work Context

This is a remote, full-time contractor position with YO IT Consulting. The role is based in Riyadh, Saudi Arabia, and involves working with mainframe-style codebases to support AI model development.

breifcase0-1 years

locationRiyadh

Remote Job
2 days ago
IT Specialist

IT Specialist

📣 Job AdNew

eSense

Full-time

About the Role

eSense is seeking a motivated and detail-oriented IT Specialist to join our team in Riyadh, Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience looking to begin their career in IT support. The IT Specialist will serve as the primary point of contact for users, providing essential first-line technical assistance across various IT domains, including cloud services, on-premises infrastructure, and end-user devices. This role is critical for ensuring the smooth operation of our IT systems through prompt incident response, service request fulfillment, and onsite support.

The successful candidate will be adaptable, possess strong communication abilities, and demonstrate a capacity to manage a diverse range of technologies in both remote and in-person settings. This role offers an opportunity to gain hands-on experience and develop a strong foundation in IT support within a dynamic environment.

Key Responsibilities

  • Serve as the initial point of contact for users requiring IT support via phone, email, or the ticketing system.
  • Diagnose and resolve Level 1 technical issues related to hardware, software, networks, and cloud services.
  • Escalate complex incidents and service requests to appropriate higher-level support teams when necessary.
  • Provide direct onsite support for end-user devices, printers, peripherals, and network connectivity issues.
  • Assist users with cloud environments, such as Microsoft 365 and Azure, including account access, configuration, and basic troubleshooting.
  • Maintain accurate and comprehensive documentation of reported issues, troubleshooting steps, and resolutions within the IT service management system.
  • Participate in routine IT maintenance tasks, including patching, software updates, backup procedures, and system checks.
  • Collaborate effectively with cross-functional IT teams to ensure the timely and efficient delivery of IT services and support.
  • Engage in continuous learning and knowledge sharing to stay updated with emerging IT technologies and best practices in support.
  • Promote and enforce IT security and compliance best practices during all support activities.

Qualifications and Requirements

  • Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • 1-2 years of experience in IT support or helpdesk roles is preferred.
  • Basic knowledge of operating systems including Windows, macOS, and Linux.
  • Familiarity with cloud platforms such as Microsoft 365, Azure, or equivalent.
  • Understanding of fundamental networking concepts, including TCP/IP, DNS, DHCP, and VPN.
  • Hands-on experience with common IT hardware, including laptops, desktops, printers, and various peripherals.
  • Strong problem-solving and troubleshooting abilities.
  • Excellent verbal and written communication skills.
  • A strong customer service orientation with a commitment to user satisfaction.
  • Ability to effectively prioritize tasks and manage time efficiently.

Technical Skills and Competencies

  • Cloud Services (Microsoft 365, Azure)
  • On-premises Infrastructure Support
  • End-user Devices Support
  • Hardware and Software Troubleshooting
  • Network Troubleshooting (TCP/IP, DNS, DHCP, VPN)
  • Operating Systems (Windows, macOS, Linux)
  • IT Service Management
  • Patching and System Updates
  • Backup Procedures and System Checks
  • IT Security Principles and Compliance Awareness

Additional Information

Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or ITIL Foundation are preferred but not required.

Work Environment Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires onsite presence and interaction with users.

breifcase0-1 years

locationRiyadh

Remote Job
5 days ago
CRA/Sr CRA - Client decicated (FSP)

CRA/Sr CRA - Client decicated (FSP)

📣 Job AdNew

Thermo Fisher Scientific

Full-time

About the Role

Thermo Fisher Scientific is seeking a dedicated Clinical Research Associate (CRA) or Senior CRA to join their Functional Service Provider (FSP) team. This role is based in Riyadh, Saudi Arabia, and involves supporting pharmaceutical companies and biotechs in conducting clinical trials. The CRA will be responsible for monitoring and managing clinical trial sites, ensuring adherence to protocols, regulatory guidelines, and maintaining high standards of data reliability. This position contributes to the successful execution of clinical trials while safeguarding the rights and well-being of study participants.

Role Responsibilities

The role involves performing and coordinating all aspects of clinical monitoring and site management. This includes acting as a specialist in site processes to ensure trials comply with approved protocols, ICH-GCP guidelines, applicable regulations, and Standard Operating Procedures (SOPs). A proactive approach is required to identify and resolve site deficiencies, fostering collaborative relationships with investigational sites to ensure audit readiness and data integrity.

  • Monitor investigator sites using a risk-based monitoring approach, applying root cause analysis and problem-solving skills to identify and rectify site process failures and implement corrective and preventive actions.
  • Ensure data accuracy through source data review (SDR) and source data verification (SDV), conducting both on-site and remote monitoring activities.
  • Assess investigational product through physical inventory checks and records review.
  • Document observations in reports and letters in a timely manner, adhering to approved business writing standards.
  • Escalate observed deficiencies and issues to clinical management and follow all issues through to resolution.
  • Maintain regular contact with investigative sites between monitoring visits to confirm protocol adherence and timely data recording.
  • Conduct monitoring tasks in accordance with the approved monitoring plan.
  • Participate in the investigator payment process.
  • Collaborate with other project team members on issue and findings resolution.
  • Participate in investigator meetings as necessary.
  • Identify potential investigators in collaboration with the client company.
  • Initiate clinical trial sites according to relevant procedures, ensuring compliance with the protocol and regulatory obligations.
  • Perform trial close-out activities and retrieve trial materials.
  • Ensure that required essential documents are complete and in place, according to ICH-GCP and applicable regulations.
  • Conduct on-site file reviews as per project specifications.
  • Provide trial status tracking and progress update reports to the Clinical Team Manager (CTM) as required.
  • Ensure study systems are updated per agreed study conventions, such as the Clinical Trial Management System (CTMS).
  • Facilitate effective communication between investigative sites, the client company, and the project team.
  • Respond to company, client, and applicable regulatory requirements, audits, and inspections.
  • Maintain and complete administrative tasks such as expense reports and timesheets in a timely manner.
  • Contribute to the project team by assisting in the preparation of project publications/tools and sharing ideas/suggestions.
  • Contribute to other project work and initiatives for process improvement, as required.

Qualifications and Requirements

  • Bachelor's degree in a life sciences related field, or a Registered Nursing certification, or an equivalent and relevant formal academic/vocational qualification.
  • Previous experience comparable to 1 year as a clinical research monitor, or completion of a PPD Drug Development Fellowship.
  • A valid driver's license where applicable.
  • An equivalency, consisting of a combination of appropriate education, training, and/or directly related experience, will be considered sufficient.

Required Skills

  • Proven clinical monitoring skills.
  • Demonstrated understanding of medical/therapeutic area knowledge and medical terminology.
  • Ability to attain and maintain a working knowledge of ICH GCPs, applicable regulations, and procedural documents.
  • Well-developed critical thinking skills, including in-depth investigation for root cause analysis and problem-solving abilities.
  • Ability to manage Risk-Based Monitoring concepts and processes.
  • Good oral and written communication skills, with the ability to communicate effectively with medical personnel.
  • Ability to maintain customer focus through good listening skills, attention to detail, and the ability to perceive customers' underlying issues.
  • Good organizational and time management skills.
  • Effective interpersonal skills.
  • Attention to detail.
  • Ability to remain flexible and adaptable.
  • Ability to work in a team or independently as required.
  • Good computer skills, including solid knowledge of Microsoft Office and the ability to learn appropriate software.
  • Fluency in Arabic and good English language and grammar skills.
  • Good presentation skills.

Work Environment and Location

This is a full-time, office-based role with a standard Monday-Friday work schedule, located in Riyadh, Saudi Arabia. The position requires frequent drives to site locations and may involve travel of 60-80%, potentially including extended overnight stays. Work is performed in an office environment with exposure to electrical office equipment. There may be occasional exposure to biological fluids and fluctuating temperatures, requiring appropriate personal protective equipment.

breifcase0-1 years

locationRiyadh

Remote Job
5 days ago
Arabic (Saudi Arabia) Prompt Creation Expert

Arabic (Saudi Arabia) Prompt Creation Expert

📣 Job Ad

Welo Data

SR 124 / Hour dotPart-time

About the Role

Welo Data is seeking talented linguists for Project Hamal, an initiative focused on improving traveler interactions with car rental services and driving information globally. This role involves creating AI-powered localization prompts to generate natural, culturally relevant content for a travel platform. The objective is to ensure travelers receive clear and actionable advice, enhancing the convenience of car hire services worldwide.

Key Responsibilities

  • Engineer system and user prompts to guide Large Language Models (LLMs) in creating fluent, native-sounding content specifically for Arabic (Saudi Arabia).
  • Localize car hire tips across six key topics: driving style, parking, tolls and road charges, getting to rental counters, top sights by car, and insurance.
  • Develop Arabic (Saudi Arabia)-specific rules to ensure prompts accurately account for grammar, formality, pronoun conventions, transport terminology, and cultural nuances.
  • Produce two localized example outputs based on real source content to demonstrate prompt effectiveness.
  • Identify and flag edge cases to assist the team in managing complexities related to language expansion, cultural sensitivities, or technical constraints.

Qualifications and Requirements

  • Native or near-native speaker of the Arabic (Saudi Arabia) language with strong proficiency in English.
  • Proven experience in localization or UX writing, demonstrating an ability to work within character limits and create user-friendly content.
  • Confidence in AI content workflows, including the ability to structure, refine, and evaluate LLM prompts for high-quality outputs.
  • Familiarity with travel and transport terminology relevant to the Saudi Arabian market, including car hire, tolls, parking systems, and driving regulations.

Required Skills

  • Localization
  • UX Writing
  • AI Content Workflows
  • Travel Terminology
  • Transport Terminology

Work Environment and Details

This is a part-time, freelance position. The project is remote and based in Saudi Arabia. The expected duration is up to 5 hours, with a possibility of extension. The hourly rate is $*** The start date is as soon as possible.

Additional Considerations

Experience writing for travel platforms or mobile UX environments is beneficial. Knowledge of local driving laws, emissions zones, or toll systems in Saudi Arabia is also advantageous. A background in evaluating AI-generated text for fluency and tone is considered a plus.

breifcase0-1 years

locationRiyadh

Remote Job
8 days ago
Conference Support Administrator - 5 month Freelance/Contractor role

Conference Support Administrator - 5 month Freelance/Contractor role

📣 Job Ad

Tahaluf

Full-time

About the Role

Tahaluf, a leading organizer of B2B live and on-demand events in Saudi Arabia, is seeking a Conference Support Administrator for a 5-month freelance/contractor position. As a joint venture involving Informa PLC, the Saudi Federation for Cybersecurity, Programming and Drones (SAFCSP), and the Events Investment Fund (EIF), Tahaluf is responsible for organizing major events such as LEAP, Cityscape, Black Hat MEA, and CPHI Middle East. This role offers an opportunity to contribute to large-scale projects within a collaborative team environment, supporting the success of prominent global events.

Role Overview

This position requires an administrator with a strong focus on detail and advanced proficiency in Microsoft Excel, specifically in managing v-lookups, pivot tables, and financial reporting. The Conference Support Administrator will play a key role in supporting the Content and Sales teams by maintaining budget trackers, processing speaker and supplier payments, and ensuring accurate record-keeping for event-related expenditures.

Key Responsibilities

  • Manage v-lookups, pivot tables, and financial reporting requirements using advanced Excel skills.
  • Maintain the budget tracker on the ERP system for the Content and Sales teams.
  • Process conference speaker-related payments, including honorariums, speaker fees, and reimbursements.
  • Handle supplier payments for event-related activities across the Content, VIP, Investor Program, and Sales teams.
  • Manage event expenses from logistics suppliers/vendors and process invoice payments as required.
  • Update budget and invoice trackers, along with contingent worker records.
  • Maintain accurate records and databases pertaining to speaker and content/logistics vendor payments.
  • Create and maintain an accreditation guide according to the accreditation provider's specifications, if applicable.
  • Upload conference content, including the conference program, speaker details, and whitepapers, to the digital event platform.
  • Provide general administrative support to the conference team as needed.

Qualifications and Requirements

  • Proven experience and strong proficiency in Microsoft Excel, including v-lookups and pivot tables.
  • Experience with financial reporting.
  • Experience maintaining budget trackers on an ERP system.
  • Experience processing supplier payments.
  • Experience processing invoice payments.
  • Experience creating and maintaining accreditation guides.
  • Experience uploading content to digital event platforms.
  • Strong communication skills.
  • Excellent customer service skills.
  • Proficiency in IT skills, including Microsoft Office Suite.
  • Familiarity with CRM systems.
  • Strong organizational skills.
  • Ability to prioritize workload effectively.
  • Exceptional attention to detail.
  • Proven ability to meet deadlines.
  • Ability to work effectively within a team environment.

Work Context

This is a 5-month, full-time, fixed-term freelance/contractor role. The position is based in Riyadh, Saudi Arabia, but the role can be performed remotely. Relocation or sponsorship support is not provided for this position. Tahaluf is committed to diversity and inclusion, and hiring decisions are based on relevant qualifications and merit. The company provides a disability-friendly environment; please inform them if support or adjustments are required during the interview or selection process.

breifcase0-1 years

locationRiyadh

Remote Job
8 days ago
Operations Associate

Operations Associate

📣 Job Ad

Cander

SR 4,000 / Month dotFull-time

About the Role

Cander is seeking a motivated and organized Entry Level Operations Associate to join its recruitment consultancy team. This role offers an opportunity to build a foundation in operations, recruitment, and HR within the GCC market. The position is fully remote, requiring candidates to be based in Saudi Arabia. Comprehensive on-the-job training and mentorship will be provided, making it suitable for individuals with limited prior experience.

As an Entry Level Operations Associate, you will support the company's day-to-day administrative and operational functions. You will gain exposure to recruitment processes, government compliance, technology utilization, and general HR support, with opportunities for professional growth within a consultancy environment.

Key Responsibilities

  • Support the team with essential day-to-day operations and administrative tasks.
  • Assist in managing government compliance, ensuring documentation accuracy and adherence to regulatory requirements.
  • Help coordinate recruitment processes, including managing candidate pipelines and supporting recruitment activities.
  • Utilize technology tools and systems for efficient data management and accurate reporting.
  • Provide general HR and operational support to the wider team as needed.
  • Contribute to the improvement of operational processes as experience grows.

Qualifications and Requirements

  • A Bachelor's degree or an equivalent qualification in any field is required.
  • Strong communication skills in both Arabic and English are necessary.
  • A highly organized, reliable, and eager-to-learn attitude is essential.
  • Comfort and effectiveness working remotely, maintaining a proactive approach.
  • Basic computer literacy, including proficiency with Microsoft Office Suite or Google Workspace.
  • No prior experience is necessary, as comprehensive training will be provided.

Required Skills

  • Communication (Arabic & English)
  • Organization
  • Reliability
  • Eagerness to learn
  • Proactive attitude
  • Basic computer literacy
  • Proficiency in Microsoft Office / Google Workspace

Work Environment and Compensation

This is a full-time, remote position based in Saudi Arabia. The offered salary is 4,000 SAR per month. Cander provides medical insurance and comprehensive on-the-job training. While the office is located in Riyadh, the role itself is fully remote.

breifcase0-1 years

locationRiyadh

Remote Job
8 days ago
Sales Representative

Sales Representative

📣 Job Ad

MASperts

Full-time

About the Sales Representative Role

MASperts is seeking motivated Sales Representatives to join its team. This is a full-time, remote position focused on driving business growth and fostering client relationships within the MENA region. MASperts provides B2B business solutions to corporate clients across various sectors, including investment, industrial, government, banking, retail, real estate, and healthcare, emphasizing win-win partnerships and long-term value.

As a Sales Representative, you will be responsible for generating leads, identifying potential clients, and building robust customer relationships. This involves understanding client needs, presenting tailored business solutions, negotiating contracts, and closing sales. Collaboration with internal teams is essential to achieve sales targets and contribute to the company's growth and customer satisfaction.

Key Responsibilities

  • Generate leads and identify potential clients for MASperts' B2B business solutions.
  • Build and maintain strong, long-lasting customer relationships.
  • Understand client needs and present tailored business solutions effectively.
  • Negotiate contracts and close sales agreements.
  • Collaborate with internal teams to meet and exceed sales targets.
  • Contribute positively to business growth and customer satisfaction.

Qualifications and Requirements

  • Proven ability to work independently in a remote environment while meeting sales goals.
  • Demonstrated track record in closing deals and achieving growth targets.
  • A Bachelor's degree in Business, Marketing, or a related field is preferred.
  • Familiarity with CRM tools and sales management software is a plus.
  • Knowledge of the MENA market and client ecosystems is highly beneficial.

Required Skills

  • Strong sales acumen and client engagement capabilities.
  • Proficiency in lead generation techniques.
  • Excellent communication and negotiation skills.
  • Effective relationship management abilities.
  • Understanding of B2B operations.
  • Skills in market research and strategy development.
  • Experience in business development or account management within corporate sectors.
  • Proficiency in sales management.

Work Environment and Location

This is a full-time, remote position. The role is open for candidates located in Saudi Arabia, United Arab Emirates (UAE), Bahrain, Jordan, and Iraq. While Riyadh, Saudi Arabia is mentioned as a region, the role is remote and accessible to candidates within the specified countries.

breifcase0-1 years

locationRiyadh

Remote Job
8 days ago
Program Support Specialist

Program Support Specialist

📣 Job Ad

LEORON Institute

Seasonal

About the Role

LEORON Institute is seeking a dedicated Program Support Specialist to provide essential support for a significant six-month client engagement in Riyadh, Saudi Arabia. This role involves serving as the on-call PMO presence at client premises during key program touchpoints. The specialist will ensure seamless coordination, responsive customer support, and robust governance throughout the program lifecycle, working closely with the Program Director and the delivery team. This position acts as a vital liaison between the client, internal stakeholders, trainers, facilitators, and the delivery teams, contributing to a high-impact national-level program.

Key Responsibilities

  • Provide on-call presence at client premises during major program milestones and critical touchpoints.
  • Ensure comprehensive customer support is available throughout the six-month engagement.
  • Act as the primary operational coordination point between the client and the program delivery team.
  • Support the Program Director with strategic oversight, stakeholder liaison, and program governance activities.
  • Coordinate curriculum management, session planning, schedules, logistics, and daily program operations.
  • Support the designathon architecture, including planning, participant flow, timelines, resource allocation, and delivery coordination.
  • Manage day-to-day issue resolution and ensure timely escalation of issues when required.
  • Prepare and coordinate weekly, monthly, and quarterly governance reporting cycles.
  • Maintain essential program documentation, including action logs, meeting notes, risk registers, and progress updates.
  • Ensure a single, accountable escalation path for client program leadership.

Qualifications and Requirements

  • Previous experience in PMO, program coordination, project management, learning delivery, consulting support, or client operations.
  • Saudi national.
  • Ability to work directly with senior client representatives and internal leadership teams.
  • Confidence in managing timelines, schedules, reports, and follow-ups.
  • Ability to remain calm, responsive, and solution-oriented under pressure.
  • Availability to be present at client premises.

Required Skills

  • Program Coordination
  • Project Management
  • Learning Delivery
  • Consulting Support
  • Client Operations
  • Strong Communication skills
  • Stakeholder Management
  • Excellent Organizational Skills
  • High Attention to Detail
  • Effective Issue Resolution
  • Experience supporting training, education, workforce development, transformation, or government-related programs is an advantage.
  • Fluency in English is required.

Engagement Details

This is a contract role with an engagement duration of six months. The position is based in Riyadh, Saudi Arabia. The required experience for this role is 0-1 year.

breifcase0-1 years

locationRiyadh

Remote Job
8 days ago
Support Analyst

Support Analyst

📣 Job Ad

The Team

Full-time

About the Role

THE·TEAM operates within the sports, music, and entertainment industries, providing services to talent, brands, and properties globally. Headquartered in Los Angeles, the company has a presence in 28 countries and over 70 cities worldwide. Supporting more than 4,000 colleagues across various agencies and office locations, the Tech Service Desk Analyst serves as a primary point of contact for first and second-line technology support. This role is essential for diagnosing, resolving, and escalating technology-related incidents and service requests, ensuring a professional and user-focused support experience for both in-person and remote users.

Key Responsibilities

  • Provide first and second-line support for incidents and service requests across desktop, mobile, SaaS, and office technology environments.
  • Conduct initial triage, troubleshooting, and resolution of hardware, software, networking, and access-related issues, escalating to Tier 3 or specialist teams as needed.
  • Deliver support through walk-up, desk-side, remote, and event-based channels.
  • Log, categorize, and maintain accurate ticket updates, service notes, and resolution details within FreshService, adhering to service processes and SLAs.
  • Support user onboarding, offboarding, and moves, including device preparation, account access, permissions, software provisioning, and desk setup.
  • Administer end-user devices on Mac and Windows Surface platforms, including builds, configuration, patching, troubleshooting, and coordinating replacements.
  • Assist with identity and access management processes using Okta and Microsoft 365, including password resets, MFA support, account troubleshooting, and application access.
  • Support collaboration and productivity platforms such as Zoom, Slack, Microsoft 365, Google Workspace services, Box, and SharePoint.
  • Provide mobile device and telecom support, including handset allocation, setup, troubleshooting, and lifecycle administration for EE and Vodafone services.
  • Maintain accurate asset records and ownership data in Oomnitza, including tagging, assignment, repair tracking, stock control, and lifecycle reporting.
  • Support mobile device management and endpoint compliance activities using IRU, Intune, and other MDM tooling.
  • Assist with networking and workplace technology troubleshooting, including Meraki-managed environments, printers, meeting room technology, and physical security systems like Verkada.
  • Coordinate with third-party vendors and service providers for repairs, replacements, licensing, and operational support.
  • Contribute to office moves, technology rollouts, platform improvements, documentation updates, and broader TECH support projects.
  • Provide support for on-site and remote events, ensuring reliable technology setup, live issue resolution, and a positive end-user experience.

Qualifications and Requirements

  • Experience supporting a fast-paced, multi-platform environment is highly desirable, particularly within a service desk or end-user support function.
  • Strong troubleshooting capabilities across operating systems, end-user devices, business applications, connectivity, and user access issues.
  • Experience supporting mixed-platform environments, including Mac and Windows devices, mobile endpoints, and cloud-based SaaS applications.
  • Good understanding of service desk principles, including ticket ownership, prioritization, escalation, documentation, and customer communication.
  • Working knowledge of endpoint management, software deployment, patching, and device compliance practices.
  • Awareness of networking fundamentals and ability to perform first-line diagnosis of wired, wireless, VPN, and office connectivity issues.
  • Confidence in supporting executive and non-technical users in a clear, calm, and professional manner.

Required Skills

  • First and second-line technology support
  • Proficiency with hardware, software, collaboration platforms, identity and access management, networking, workplace technology, and SaaS applications
  • Administration of Mac and Windows Surface devices
  • Experience with identity and access management tools including Okta and Microsoft 365
  • Familiarity with collaboration and productivity platforms such as Zoom, Slack, Google Workspace, Box, and SharePoint
  • Mobile device and telecom support for EE and Vodafone services
  • Asset management using Oomnitza
  • Mobile device management and endpoint compliance tooling including IRU and Intune
  • Networking troubleshooting with Meraki
  • Familiarity with physical security systems like Verkada
  • General troubleshooting skills
  • Effective communication skills
  • Customer-focused support delivery

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Saudi Arabia, with the company operating across multiple international locations.

breifcase0-1 years

locationRiyadh

Remote Job
10 days ago
Automation Engineer, Reliability Maintenance Engineering

Automation Engineer, Reliability Maintenance Engineering

📣 Job AdNew

Amazon

Full-time

About the Role

Join the Amazon Operations' Reliability Maintenance Engineering (AMET) team, the backbone of the Amazon customer experience. This team plays a vital role in maintaining and improving technologies across the global network of warehouses and deliveries. We are looking for highly motivated, customer-focused Automation Engineers to join us.

Automation Engineer Responsibilities

The Automation Engineer primarily focuses on identifying, troubleshooting, and optimizing control solutions for automated material handling equipment. This includes systems such as conveyors, sorters, scanners, cameras, print and apply systems, scales, Human-Machine Interface (HMI) systems, and control cabinets. You will also be responsible for training maintenance technicians on troubleshooting hardware and performing preventative maintenance, thereby enhancing the overall technical capability on-site.

Key Tasks

  • Act as the on-site subject matter expert for all in-building control systems and sensors, with active monitoring, fault identification, and system repair to ensure a high level of equipment availability for internal customers.
  • Train technicians on the fundamentals of control system troubleshooting to elevate the technical knowledge base within the site.
  • Collaborate within the AMET Controls network to optimize the monitoring of Material Handling Equipment (MHE) metrics, providing insights and data to internal customers through effective troubleshooting and prioritization.
  • Actively participate in or lead continuous improvement projects coordinated by the AMET Controls network.
  • Coordinate with IT, Controls Engineering, and Operations Engineering teams to ensure all systems are accurately documented and reliable backup libraries for control systems are maintained.
  • Work alongside global teams to support the installation and commissioning of new equipment.
  • Interpret mechanical and electrical drawings, and develop code optimization strategies in compliance with IEC 61131-3 standards.
  • Perform necessary changes in PLC code and SCADA systems to optimize operations, strictly adhering to the change management process.
  • Ensure the reliability of equipment control systems and maintain regular, documented backups of PLC code.
  • Conduct root cause analysis for unplanned downtime related to control systems and ensure timely closure of Corrective and Preventive Actions (CPA).
  • Communicate with remote technical support teams from Original Equipment Manufacturers (OEMs) when necessary to resolve issues.

Required Qualifications

  • Minimum of 1 year of experience with Programmable Logic Controller (PLC) software.
  • Minimum of 4 years of experience in PLC/SCADA integration.
  • Proven experience in troubleshooting, installation, fault finding, and repairs.

Core Skills

  • Proficiency in PLC programming and PLC/SCADA integration.
  • Strong skills in troubleshooting, preventative maintenance, and understanding of control systems and sensors.
  • Experience with Material Handling Equipment (MHE) metrics and continuous improvement methodologies.
  • Familiarity with IT, Controls Engineering, and Operations Engineering principles.
  • Ability to interpret mechanical and electrical drawings.
  • Knowledge of IEC 61131-3 programming standards.
  • Experience in managing PLC code and SCADA systems, including change management processes.
  • Skill in root cause analysis and working with remote technical support teams from Original Equipment Manufacturers (OEMs).

Additional Information

This opportunity is located in Riyadh, Saudi Arabia, and is a full-time position. This role falls within the 0-1 year experience bracket.

breifcase0-1 years

locationRiyadh

Remote Job
5 days ago