About the Role
ServiceNow is seeking a Principal Workflow Architect to join its team in Riyadh, Saudi Arabia. This pivotal role involves designing and implementing advanced technology workflows using the ServiceNow platform to drive business transformation for clients. The architect will consult with senior leadership to understand strategic objectives and challenges, providing expert guidance and architecting solutions that optimize operations, enhance customer service, and improve user experience.
Founded in 2004, ServiceNow is a global market leader empowering over 8,100 customers, including 85% of the Fortune 500, with AI-enhanced technology. The company's intelligent cloud-based platform connects people, systems, and processes to enable more efficient ways of working. As a Principal Workflow Architect, you will contribute to shaping the future of work for organizations in the region.
Key Responsibilities
- Consult and advise senior stakeholders (VP+) on their short-term and long-term goals and challenges, offering expert guidance on how ServiceNow can optimize operations, in both pre-sales and delivery capacities.
- Design and architect end-to-end solutions using ServiceNow Industry products, aligning with business requirements and industry best practices, with a focus on service management, customer service, automation, and user experience, clearly articulating ServiceNow's value proposition.
- Proactively analyze current operational states, identify improvement opportunities, and develop strategies to enhance ways of working and achieve business results, demonstrating the ability to solve complex problems.
- Collaborate with IT, operations, business stakeholders, product teams, and other internal and external parties to ensure solutions align with business needs and are implemented effectively, positioning cross-product solutions tailored for specific industries.
- Drive and develop plans for the adoption of industry best practices across ServiceNow products, providing process, solution architecture, and technical leadership in the configuration, customization, and implementation of ServiceNow Technology Workflows & Platform solutions.
- Maintain up-to-date knowledge of emerging industry and competitive trends, as well as the latest ServiceNow capabilities and best practices, and share this knowledge with the team and clients.
Qualifications and Requirements
- Proven experience as a Solution Architect or Principal-level Consultant in a fast-paced professional services environment.
- Strong understanding of IT Management business processes.
- Experience in leveraging or critically thinking about how to integrate Artificial Intelligence (AI) into work processes, decision-making, or problem-solving.
- Familiarity with ServiceNow, with an emphasis on IT Service Management (ITSM), IT Operations Management (ITOM), and ServiceNow Platform technologies.
- Excellent communication, presentation, and problem-solving skills, with the ability to think strategically and drive complex projects.
- Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels, coupled with a customer-centric attitude and experience working with diverse teams.
- Understanding of integration, data models, and process automation, with the ability to communicate technical concepts to non-technical audiences.
- Experience with Web Technologies such as JavaScript, Web Services, and XML, and experience working within a SaaS environment.
- Ability to deliver solutions that provide a best-in-class user experience, focusing on ease of use, logical process flows, accessibility, and productivity.
- Experience in analyzing business processes, creating workflow diagrams, and documenting requirements clearly and concisely.
- Fluency in both Arabic and English is essential.
Required Skills
- AI
- ServiceNow Platform
- IT Service Management (ITSM)
- IT Operations Management (ITOM)
- Solution Architecture
- Process Automation
- Integration
- Data Models
- JavaScript
- Web Services
- XML
- SaaS
- User Experience Design
- Analytical Skills
- Communication Skills
- Presentation Skills
- Problem-Solving
- Strategic Thinking
- Stakeholder Management
- Interpersonal Skills
- Customer-Centric Attitude
Work Environment and Location
This is a full-time position based in Riyadh, Saudi Arabia, within the Riyadh Region. The ideal candidate will have 5-10 years of relevant experience. ServiceNow operates with a flexible work approach, with specific work personas (flexible, remote, or required in office) assigned based on the nature of the role.
ServiceNow is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
ServiceNow strives to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact g@*************************** for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the * Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
