Full-time Cleaning And Housekeeping Supervisor Jobs for High School Graduates in Riyadh

More than 26 Full-time Cleaning And Housekeeping Supervisor Jobs for High School Graduates in Riyadh. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!



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Coord-Housekeeping

Coord-Housekeeping

📣 Job AdNew

W Hotels

Full-time

About the Role

W Hotels in Riyadh, Saudi Arabia is seeking a dedicated and organized individual to join their team as a Housekeeping Coordinator. This full-time, non-management position is integral to the smooth operation of the housekeeping department, ensuring high standards of cleanliness and guest satisfaction. The Housekeeping Coordinator serves as a key link between various hotel departments, contributing to an efficient and seamless guest experience.

This role is suitable for individuals with 0-1 year of experience looking to develop within the hospitality industry. The coordinator will be responsible for managing daily housekeeping operations, coordinating room status, and resolving discrepancies to ensure guest rooms are prepared promptly.

Key Responsibilities

  • Run sold room reports and verify the status of each room.
  • Identify discrepant rooms and prioritize their cleaning.
  • Update the status of departing guest rooms.
  • Assist Housekeeping management in overseeing daily activities.
  • Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
  • Document and resolve issues related to discrepant rooms with the Front Desk.
  • Prepare and distribute room assignments to Housekeeping staff.
  • Record, monitor, and update the list of 'Do Not Disturb' rooms.
  • Ensure that vacant dirty rooms are cleaned within the required timeframe.
  • Assign rush rooms and rooms previously on the 'Do Not Disturb' list for cleaning.
  • Complete all required Housekeeping paperwork accurately.
  • Adhere to all company and safety and security policies and procedures.
  • Report any maintenance problems, safety hazards, accidents, or injuries.
  • Complete required safety training and certifications.
  • Maintain a clean and professional uniform and personal appearance at all times.
  • Maintain the confidentiality of proprietary information and protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs.
  • Thank guests with genuine appreciation for their patronage.
  • Ensure adherence to quality expectations and standards.
  • Develop and maintain positive working relationships with colleagues.
  • Support the team to reach common goals.
  • Listen and respond appropriately to the concerns of other employees.
  • Speak with others using clear and professional language.
  • Prepare and review written documents accurately and completely.
  • Enter and locate work-related information using computers.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

  • A high school diploma or *** equivalent is preferred.
  • At least 1 year of related work experience in housekeeping or a similar role is preferred.
  • No supervisory experience is required.
  • No specific licenses or certifications are required.

Required Skills

  • Proficiency in Housekeeping operations.
  • Understanding of Engineering, Front Office, and Laundry department functions.
  • Strong Communication skills.
  • Effective Teamwork abilities.
  • Proven Problem-solving capabilities.

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. W Hotels is committed to being an equal opportunity employer, valuing diverse backgrounds and providing access to opportunity for all associates.

breifcase0-1 years

locationRiyadh

about 6 hours ago
Coord-Housekeeping

Coord-Housekeeping

📣 Job AdNew

W Hotels

Full-time

About the Housekeeping Coordinator Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated and organized individual to join their team as a Housekeeping Coordinator. This full-time, non-management position is essential for ensuring the smooth operation of the housekeeping department and maintaining high standards of guest satisfaction. The Housekeeping Coordinator will serve as a key liaison between various hotel departments, contributing to an efficient and seamless guest experience.

This role is suitable for individuals with a keen eye for detail and strong organizational skills, looking to gain experience in the hospitality industry. With 0-1 year of experience required, this presents an opportunity for an entry-level professional to develop within a globally recognized hotel brand.

Key Responsibilities

  • Run sold room reports and verify the status of all rooms.
  • Determine discrepant rooms and prioritize their cleaning schedule.
  • Update the status of departing guest rooms.
  • Assist Housekeeping management in overseeing daily departmental activities.
  • Serve as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
  • Document and resolve issues related to discrepant rooms with the Front Desk.
  • Prepare and distribute room assignments to housekeeping staff.
  • Record, monitor, and update the list of rooms with 'Do Not Disturb' status.
  • Ensure that vacant dirty rooms are cleaned within the required timeframe.
  • Assign rush rooms and rooms previously on the 'Do Not Disturb' list for immediate cleaning.
  • Complete all required housekeeping paperwork accurately and efficiently.
  • Adhere to all company policies and safety and security procedures.
  • Report any maintenance problems, safety hazards, accidents, or injuries promptly.
  • Complete all required safety training and certifications.
  • Maintain a clean and professional uniform and personal appearance.
  • Protect company assets and maintain the confidentiality of proprietary information.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs with genuine appreciation.
  • Ensure adherence to quality expectations and standards.
  • Develop and maintain positive working relationships with colleagues.
  • Support the team in achieving common goals and respond appropriately to employee concerns.
  • Speak with others using clear and professional language.
  • Prepare and review written documents accurately and completely.
  • Enter and locate work-related information using computers.
  • Stand, sit, or walk for extended periods of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

  • High school diploma or *** equivalent.
  • At least 1 year of related work experience in housekeeping or a similar field.
  • No supervisory experience is required for this role.

Required Skills

  • Proficiency in Housekeeping operations.
  • Familiarity with Engineering, Front Office, and Laundry department functions.
  • Strong Communication skills.
  • Excellent Teamwork abilities.
  • Effective Problem-solving capabilities.
  • Basic Computer Literacy.

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. W Hotels is committed to being an equal opportunity employer, valuing diversity and fostering an inclusive environment where all associates are welcomed and have access to opportunity. The company celebrates the unique backgrounds, cultures, talents, and experiences of its associates, recognizing this as its greatest strength.

breifcase0-1 years

locationRiyadh

about 7 hours ago
Coord-Housekeeping

Coord-Housekeeping

📣 Job AdNew

W Hotels

Full-time

About the Role

W Hotels in Riyadh, Saudi Arabia is seeking a dedicated and organized individual to join their team as a Housekeeping Coordinator. This full-time, non-management position is integral to the smooth operation of the housekeeping department. The role involves coordinating daily activities, managing room status, and serving as a liaison between various hotel departments. As part of Marriott International, W Hotels is committed to fostering an inclusive environment where diversity is celebrated.

Key Responsibilities

  • Prepare room availability reports and verify room statuses.
  • Identify discrepancies in room availability and prioritize room cleaning.
  • Update room statuses for departing guests.
  • Assist the Housekeeping Department in managing daily operations.
  • Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Desk, and Laundry departments.
  • Document and resolve room discrepancy issues with the Front Desk.
  • Prepare and distribute assignment sheets or work boards to Housekeeping staff.
  • Record, check, and update the list of rooms with "Do Not Disturb" notices.
  • Ensure vacant dirty rooms are cleaned promptly and assign urgent rooms and those previously on the "Do Not Disturb" list.
  • Complete all required paperwork for the Housekeeping Department.
  • Comply with all company and safety policies and procedures, reporting any maintenance issues, safety hazards, accidents, or injuries.
  • Participate in safety training and obtain necessary safety certifications.
  • Maintain a clean and professional uniform and personal appearance.
  • Protect company assets and maintain the confidentiality of proprietary information.
  • Receive and acknowledge guests in accordance with company standards, anticipating service needs and responding with appreciation.
  • Ensure compliance with quality expectations and standards.
  • Cultivate and maintain positive working relationships with colleagues to support team goals.
  • Listen and respond appropriately to employee concerns.
  • Communicate using clear and professional language.
  • Prepare and review written documents accurately and completely.
  • Enter and locate work-related information using computers.
  • Stand, sit, or walk for extended periods.
  • Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
  • Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

  • High school diploma or equivalent certificate from a General Educational Development (GED) program.
  • At least 1 year of related work experience.

Required Skills

  • Housekeeping operations
  • Laundry coordination
  • Engineering coordination
  • Front Desk liaison
  • Communication skills
  • Problem-solving abilities
  • Teamwork
  • Customer service orientation
  • Understanding of safety procedures
  • Computer literacy

Work Location and Type

This is a full-time, non-management position located in the Financial District of Riyadh, Saudi Arabia. The role is not remote.

breifcase0-1 years

locationRiyadh

about 7 hours ago
Coord-Housekeeping

Coord-Housekeeping

📣 Job AdNew

W Hotels

Full-time

About the Role

W Hotels is seeking a committed and organized individual to join its team as a Housekeeping Coordinator in Riyadh, Saudi Arabia. This full-time, non-supervisory position plays a pivotal role in ensuring the smooth operation of the Housekeeping department and maintaining the exceptional standards expected at W Hotels. The incumbent will serve as a vital link between various hotel departments, contributing to a seamless guest experience.

Role Responsibilities

  • Run reports on occupied rooms, verify room status, and identify discrepant rooms to prioritize cleaning.
  • Update the status of vacant rooms to ensure efficient turnover.
  • Assist Housekeeping Management in overseeing daily activities and operations.
  • Act as a coordinator for the efforts of Housekeeping, Engineering, Front Desk, and Laundry departments.
  • Document and resolve issues related to discrepant rooms with the Front Desk.
  • Prepare and distribute room assignments to Housekeeping staff.
  • Log, monitor, and update the list of rooms marked as "Do Not Disturb".
  • Ensure that dirty vacant rooms are cleaned within the required timeframe.
  • Assign urgent rooms and rooms that were previously on the "Do Not Disturb" list.
  • Complete all required Housekeeping forms accurately and efficiently.
  • Follow all company safety and security policies and procedures.
  • Report any maintenance issues, safety hazards, accidents, or injuries immediately.
  • Complete all required safety training and certifications.
  • Ensure that uniform and personal appearance are clean and professional at all times.
  • Maintain the confidentiality of proprietary information and protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and meet guest service needs with genuine appreciation.
  • Ensure quality expectations and standards are met in all housekeeping operations.
  • Develop and maintain positive working relationships with colleagues and support the team to achieve common goals.
  • Listen and respond appropriately to the concerns of other employees.
  • Speak with others using clear and professional language.
  • Prepare and review written documentation accurately and completely.
  • Enter and retrieve work-related information using computers.
  • Stand, sit, or walk for extended periods of time.
  • Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
  • Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

  • High school diploma or equivalent (**** preferred.
  • At least one year of relevant work experience in housekeeping or a related field is required.
  • This position does not require supervisory experience.

Required Skills

  • Proficiency in housekeeping operations.
  • Understanding of the functions of Engineering, Front Desk, and Laundry departments.
  • Strong communication skills, both verbal and written.
  • Effective teamwork and collaboration abilities.
  • Problem-solving and issue-resolution capabilities.

Additional Information and Work Environment

This is a full-time position located in Riyadh, Saudi Arabia. W Hotels operates within a culture that encourages curiosity and broadens horizons, where authenticity and innovation are valued. W Hotels is committed to providing a work environment that celebrates diversity and opens doors to opportunities.

breifcase0-1 years

locationRiyadh

about 6 hours ago
Coord-Housekeeping

Coord-Housekeeping

📣 Job AdNew

W Hotels

Full-time

About the Role

W Hotels is seeking a motivated and detail-oriented individual to join our team as a Housekeeping Coordinator in Riyadh, Saudi Arabia. This full-time, non-management position offers an opportunity for individuals with 0-1 year of experience to begin their career in the hospitality industry. As a Housekeeping Coordinator, you will play a crucial role in ensuring the smooth operation of the housekeeping department, acting as a key liaison between various hotel departments to maintain exceptional guest experiences.

W Hotels is dedicated to igniting curiosity and expanding horizons, offering a unique life experience where doors and minds are opened. We embrace new faces and fresh experiences, driven by the belief that we are ready for anything. This philosophy has earned us a reputation for redefining luxury standards worldwide. Our "Whatever/Whenever" service culture is at the heart of everything we do, sparking our guests' passions. If you are original, innovative, and always looking for future possibilities, we invite you to join W Hotels and become part of the Marriott International portfolio.

Key Responsibilities

  • Run sold room reports and verify room status to determine discrepant rooms.
  • Prioritize room cleaning based on operational needs and guest departures.
  • Update the status of departing guest rooms promptly.
  • Assist Housekeeping management in overseeing daily activities and operations.
  • Serve as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
  • Document and resolve issues related to discrepant rooms with the Front Desk.
  • Prepare and distribute room assignments to the Housekeeping staff.
  • Record, monitor, and update the list of 'Do Not Disturb' rooms.
  • Ensure that vacant dirty rooms are cleaned within the necessary timeframe.
  • Assign rush rooms and rooms previously on the 'Do Not Disturb' list for immediate cleaning.
  • Complete all required Housekeeping paperwork accurately and efficiently.
  • Adhere to all company and safety and security policies and procedures.
  • Report any maintenance problems, safety hazards, accidents, or injuries promptly.
  • Complete all required safety training and certifications.
  • Maintain a clean and professional uniform and personal appearance.
  • Protect company assets and maintain the confidentiality of proprietary information.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs with genuine appreciation.
  • Ensure adherence to quality expectations and standards for all housekeeping services.
  • Develop and maintain positive working relationships with colleagues.
  • Support the team to reach common goals and listen and respond appropriately to the concerns of other employees.
  • Speak with others using clear and professional language.
  • Prepare and review written documents accurately and completely.
  • Enter and locate work-related information using computers.
  • Stand, sit, or walk for extended periods of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

  • High school diploma or *** equivalent.
  • At least 1 year of related work experience in housekeeping or a similar role.
  • No supervisory experience is required for this position.

Required Skills

  • Proficiency in Housekeeping operations and procedures.
  • Effective coordination with Engineering, Front Office, and Laundry departments.
  • Strong Communication skills, both verbal and written.
  • Demonstrated Teamwork and collaboration abilities.
  • Effective Problem-solving skills to address operational challenges.

Work Environment and Location

This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role requires the ability to stand, sit, or walk for extended periods and perform physical tasks as outlined in the responsibilities. W Hotels is an equal opportunity employer, dedicated to diversity and inclusion, fostering an environment where unique backgrounds are valued and celebrated.

breifcase0-1 years

locationRiyadh

about 7 hours ago
Coord-Housekeeping

Coord-Housekeeping

📣 Job AdNew

W Hotels

Full-time

About the Housekeeping Coordinator Role

W Hotels in Riyadh, Saudi Arabia is seeking a dedicated Housekeeping Coordinator to join their team. This full-time, non-management position is an opportunity for an organized individual to contribute to the smooth operation of the hotel's housekeeping department. The role is integral to ensuring guest satisfaction by maintaining high standards of room cleanliness and facilitating effective communication across hotel departments.

Key Responsibilities

  • Generate and verify sold room reports to ensure accuracy of room status.
  • Identify discrepant rooms and prioritize their cleaning to meet operational needs.
  • Update the status of departing guest rooms promptly.
  • Support Housekeeping management in overseeing daily activities.
  • Act as a liaison to coordinate between Housekeeping, Engineering, Front Office, and Laundry departments.
  • Document and resolve issues related to discrepant rooms with the Front Desk.
  • Prepare and distribute room assignments to Housekeeping staff.
  • Record, monitor, and update the list of 'Do Not Disturb' rooms.
  • Ensure vacant dirty rooms are cleaned within the required timeframe.
  • Assign rush rooms and rooms previously on the 'Do Not Disturb' list for immediate attention.
  • Complete all required Housekeeping paperwork accurately and on time.
  • Adhere to all company and safety and security policies and procedures.
  • Report any maintenance problems, safety hazards, accidents, or injuries promptly.
  • Complete all required safety training and certifications.
  • Maintain a clean and professional uniform and personal appearance.
  • Maintain the confidentiality of proprietary information.
  • Protect company assets through diligent oversight.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs proactively.
  • Thank guests with genuine appreciation for their patronage.
  • Ensure adherence to quality expectations and standards set by the hotel.
  • Develop and maintain positive working relationships with colleagues and other departments.
  • Support the team to reach common goals and objectives.
  • Listen and respond appropriately to the concerns of other employees.
  • Speak with others using clear and professional language.
  • Prepare and review written documents accurately and completely.
  • Enter and locate work-related information using computers.
  • Stand, sit, or walk for an extended period of time as required by the role.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

  • High school diploma or *** equivalent.
  • At least 1 year of related work experience in housekeeping or a similar field.
  • No supervisory experience is required for this role.

Required Skills

  • Proficiency in Housekeeping operations and procedures.
  • Effective coordination with Engineering, Front Office, and Laundry departments.
  • Strong Communication skills, both verbal and written.
  • Demonstrated ability in Teamwork and collaboration.
  • Aptitude for Problem-solving and issue resolution.

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

breifcase0-1 years

locationRiyadh

about 7 hours ago
Coord-Housekeeping

Coord-Housekeeping

📣 Job AdNew

W Hotels

Full-time

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Housekeeping Coordinator to join their team. This is a full-time, non-management position, offering an opportunity to contribute to the smooth operation of the housekeeping department in a luxurious and dynamic hotel environment.

Role Responsibilities

  • Operate sold room reports and verify room status to identify discrepancies.
  • Prioritize room cleaning and update the status of departing guest rooms.
  • Assist housekeeping management in overseeing daily activities.
  • Serve as a point of contact for coordinating efforts between Housekeeping, Engineering, Front Desk, and Laundry departments.
  • Document and resolve issues related to room discrepancies in coordination with the Front Desk.
  • Prepare and distribute room assignments to housekeeping staff.
  • Log, monitor, and update the list of rooms marked as "Do Not Disturb."
  • Ensure vacant and dirty rooms are cleaned by the scheduled time.
  • Assign rush rooms and rooms that were previously marked "Do Not Disturb."
  • Complete required housekeeping paperwork.
  • Follow all company, safety, and security policies and procedures.
  • Report any maintenance issues, safety hazards, accidents, or injuries.
  • Complete safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information and protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guest service needs and thank guests with genuine appreciation.
  • Ensure adherence to quality expectations and standards.
  • Develop and maintain positive working relationships with others.
  • Support team to reach common goals.
  • Listen and respond appropriately to the concerns of other employees.
  • Speak to others using clear and professional language.
  • Prepare and review written documents accurately and completely.
  • Enter and retrieve information related to work using computers.
  • Stand, sit, or walk for extended periods of time.
  • Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

  • High school diploma or equivalent.
  • At least one year of relevant work experience.
  • No supervisory experience required.
  • No specific licenses or certifications required.

Required Skills

  • Proficiency in housekeeping operations.
  • Ability to coordinate with Engineering, Front Desk, and Laundry departments.
  • Effective communication skills.
  • Strong teamwork abilities.
  • Problem-solving capabilities.

Additional Information

This is a full-time, non-management position requiring 0-1 year of experience. The work location is in the Financial District, Riyadh, Saudi Arabia.

breifcase0-1 years

locationRiyadh

about 7 hours ago
Coord-Housekeeping

Coord-Housekeeping

📣 Job AdNew

W Hotels

Full-time

About the Role

W Hotels in Riyadh is seeking a dedicated and organized individual to join their team as a Housekeeping Coordinator. This full-time, non-management position is crucial for the smooth operation of the housekeeping department. The role involves acting as a key liaison between various hotel departments and managing daily room status and assignments.

W Hotels aims to ignite travelers' curiosity and expand their worlds, fostering an environment that embraces new experiences and a ready-for-anything spirit. The company is known for reinventing luxury and operates under the Marriott International portfolio. If you are original, innovative, and eager for what's next, W Hotels welcomes you.

Key Responsibilities

  • Run sold room reports and verify room status to identify discrepant rooms.
  • Prioritize room cleaning based on operational needs and update the status of departing guest rooms.
  • Assist Housekeeping management in overseeing daily activities and operations.
  • Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
  • Document and resolve issues related to discrepant rooms with the Front Desk.
  • Prepare and distribute room assignments to Housekeeping staff.
  • Record, monitor, and update the list of 'Do Not Disturb' rooms.
  • Ensure vacant dirty rooms are cleaned within the necessary timeframe.
  • Assign rush rooms and rooms previously on the 'Do Not Disturb' list.
  • Complete all required Housekeeping paperwork accurately.
  • Follow all company and safety and security policies and procedures.
  • Report any maintenance problems, safety hazards, accidents, or injuries promptly.
  • Complete all required safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional at all times.
  • Maintain the confidentiality of proprietary information and protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs effectively.
  • Thank guests with genuine appreciation for their patronage.
  • Ensure adherence to quality expectations and standards set by the company.
  • Develop and maintain positive working relationships with colleagues and other departments.
  • Support the team to reach common goals and objectives.
  • Listen and respond appropriately to the concerns of other employees.
  • Speak with others using clear and professional language.
  • Prepare and review written documents accurately and completely.
  • Enter and locate work-related information using computers.
  • Stand, sit, or walk for an extended period of time as required by the role.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

  • A high school diploma or *** equivalent is preferred.
  • At least 1 year of related work experience in housekeeping or a similar role is required.
  • No supervisory experience is required for this position.
  • No specific licenses or certifications are required.

Required Skills

  • Proficiency in Housekeeping operations.
  • Familiarity with Engineering, Front Office, and Laundry department functions.
  • Strong Communication skills, both verbal and written.
  • Effective Teamwork and collaboration abilities.
  • Demonstrated Problem-solving capabilities.

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

W Hotels is committed to being an equal opportunity employer, valuing the unique backgrounds of its associates and fostering an environment of inclusivity. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

breifcase0-1 years

locationRiyadh

about 8 hours ago