Customer Complaints Clerk Jobs for High School Graduates in Riyadh

Car services company announces job vacancies for the position:
• Customer Service Representative (Women)

• Customer Service Representative (Men)

📍 Work Location: Al-Aqiq Neighborhood

📌 Work is in-person

Job Details:
• Salary between 4000 - 4500
• Number of working days: 5 days per week
• Weekly vacation: Two fixed days

• Work System: Rotating shifts (morning and evening) rotated among employees monthly

Conditions:
• The applicant must be a Saudi national
• Commitment to attendance and discipline at work
• Excellent communication and customer service skills
• Ability to work under pressure

• Flexibility to work in shifts

About the Role

DELHAM is seeking a motivated and detail-oriented Junior Social Media and Customer Service Specialist to join our team in Riyadh. This role offers an opportunity for individuals with 0-2 years of experience, including fresh graduates, to develop their careers in a dynamic environment. The position involves creative content responsibilities and direct customer interaction, contributing to both the brand's online presence and customer satisfaction.

As a Junior Social Media and Customer Service Specialist, you will manage and enhance social media channels through content creation, and provide customer support across various online and offline platforms. This position is suitable for individuals eager to learn and grow within digital marketing and customer service fields.

Key Responsibilities

• Craft engaging descriptions and captions for social media content.
• Review all content, including videos, photos, and text, before publication to ensure accuracy and eliminate errors.
• Manage the online community by responding promptly to customer inquiries and orders received via WhatsApp and social media direct messages and comments.
• Handle incoming customer phone calls, providing assistance and support.
• Assist customers with tracking deliveries or orders and escalate significant issues to the senior team.
• Support the marketing team with ad-hoc copywriting tasks, contribute to brainstorming sessions, and assist with creative strategy adjustments.
• Adapt to new digital marketing tasks, project coordination, or platform management as departmental needs evolve.

Qualifications and Requirements

• A Bachelor's degree, preferably in Marketing, Business, or Communications.
• Excellent written and verbal communication skills in Arabic, utilizing a friendly local dialect, and proficient English language skills.
• An exceptional eye for detail, with a strong ability to identify spelling mistakes and a low tolerance for typos.
• Good knowledge of various social media platforms and their functionalities.
• Strong time-management skills and a polite, helpful demeanor when interacting with customers and colleagues.
• Flexibility to occasionally monitor messages during busy evenings or weekends.

Required Skills

• Copywriting and Ad-hoc Copywriting
• Content Checking and Attention to Detail
• Community Management and Customer Service
• Problem Solving
• Brainstorming and Creative Strategy
• Digital Marketing and Platform Management
• Writing and Communication
• Social Media Platforms
• Time Management
• Interpersonal Skills

Work Environment and Details

This is a full-time, on-site position located in Riyadh, Riyadh Region. The role is suitable for individuals with 0-2 years of experience, and fresh graduates are encouraged to apply.

• Build and maintain effective front-line relationships with assigned customers to enhance loyalty and satisfaction.
• Oversee and develop existing business within assigned customers/territory.
• Develop a structured daily/weekly call/visit list and maintain accuracy of customer information monthly.
• Conduct intense prospecting of new customers and develop a targeted list with managerial support.
• Process new customer acquisitions and manage administration prerequisites.
• Ensure effective follow-up on orders and deliveries while providing optimal customer service.
• Track, analyze, and report on sales goals and objectives on a daily basis.
• Handle customer inquiries and complaints promptly and accurately.
• Provide appropriate product selections and quotations based on customer inquiries.
• Confirm customer balances, manage payment collections as per company policy.
• Gather market intelligence on competitive activities and report findings to management.
• Participate in team meetings and training sessions as directed by the sales manager.
• Adhere to corporate integrity and values while ensuring compliance with company policies.

About the Role

Liebherr Group is seeking a Spare Parts Coordinator to join their team in Riyadh, Saudi Arabia. This role is responsible for acting as the primary liaison between customers, internal departments, and Liebherr factories to ensure the efficient identification, ordering, and fulfillment of spare parts. The Spare Parts Coordinator plays a key role in maintaining customer satisfaction through accurate parts selection, timely processing, and end-to-end order monitoring. This position requires a proactive approach to supporting warehouse operations, maintaining high inventory accuracy, and ensuring compliance with company policies and local regulations. This opportunity is exclusively open to Saudi nationals.

Key Responsibilities

• Serve as the primary customer-focused point of contact for all spare parts inquiries, quotations, and order status updates.
• Accurately identify required spare parts by utilizing OEM catalogues, serial numbers, and approved internal systems.
• Verify the availability and estimated lead times for spare parts, both locally and globally.
• Create and meticulously maintain sales and purchase orders within the company's ERP system.
• Receive incoming spare parts and accurately perform the goods receipt process in the ERP system.
• Thoroughly verify all received items against the corresponding purchase orders and delivery documentation.
• Execute picking, packing, shipment preparation, and confirm the successful delivery of parts.
• Maintain optimal bin/location management and ensure high standards of warehouse organization, adhering to 5S principles.
• Provide clear coordination and guidance to warehouse assistants on their daily tasks and priorities.
• Manage the processes for returns, back deliveries, and damaged parts efficiently.
• Prepare all necessary customer documentation, including invoices and delivery notes.
• Coordinate effectively with logistics partners and transporters to guarantee timely deliveries.
• Maintain comprehensive documentation and records for all spare parts transactions.
• Support inventory planning initiatives and contribute to space optimization within the warehouse.
• Conduct regular stock counts and investigate any identified discrepancies.
• Handle customer complaints professionally and coordinate the necessary resolutions.
• Liaise with local authorities to ensure full compliance of warehouse operations.

Qualifications and Requirements

• Strong knowledge of spare parts identification, particularly for heavy equipment.
• Good understanding of warehouse operations and inventory control principles.
• Proficiency in using ERP systems and Microsoft Office Suite.
• Excellent organizational and coordination skills.
• Strong communication and customer service skills.
• High attention to detail and a commitment to accuracy.
• Effective problem-solving and decision-making abilities.
• Demonstrated responsibility and a proactive approach to tasks.
• Ability to work effectively as part of a team and interact with employees at all levels.
• Flexibility to adapt to changing priorities and assist with various duties to achieve company goals.
• Capacity to handle multiple tasks simultaneously and perform effectively under pressure.
• Experience: 0-1 year.

Required Skills

• Spare Parts Identification
• Heavy Equipment Knowledge
• Warehouse Operations
• Inventory Control
• ERP Systems Proficiency
• MS Office Suite
• Organizational Skills
• Coordination Skills
• Communication Skills
• Customer Service Skills
• Attention to Detail
• Accuracy
• Problem-solving Skills
• Decision-making Skills
• Responsibility
• Teamwork
• Flexibility
• Ability to handle multiple tasks
• Ability to work under pressure

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. Saudi Liebherr Company Ltd. is responsible for selling and servicing Liebherr's construction machines, mobile and crawler cranes, and mobile harbour cranes throughout Saudi Arabia.

Additional Information

This role is exclusively for Saudi Nationals. For inquiries, please contact Jamal Nahas at j@**********************.