Full-time Debt Collector Jobs With No Experience in Riyadh

About the Collection Officer Role

Aljeel Medical is seeking a diligent and detail-oriented Collection Officer to join its team in Riyadh, Saudi Arabia. This full-time position is crucial for ensuring the timely recovery of outstanding payments from customers, thereby maintaining positive client relationships and supporting the company's financial stability. The Collection Officer will play a key role in managing accounts receivable, minimizing financial risk, and contributing to the organization's healthy cash flow.

Key Responsibilities

• Ensure the timely recovery of outstanding payments from customers while maintaining positive client relationships.
• Monitor accounts receivable and follow up on overdue invoices using the aging receivables report.
• Compare amounts to be collected with customer account balances to ensure accuracy.
• Collect and submit collection-related transactions on time in coordination with the direct manager.
• Receive checks and cash payments and submit them to the cashier for deposit.
• Resolve collection-related issues that may arise from sales and maintenance departments.
• Prepare financial statements for customers to support debt collection efforts within specified timelines.
• Perform any other duties or tasks assigned by the direct manager, provided they do not violate labor law.

Qualifications and Experience

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 1 to 3 years of experience in collections, accounts receivable, or a similar role.
• Basic knowledge of accounting principles and financial processes.
• Familiarity with collection procedures and relevant regulations.
• Ability to work under pressure and meet deadlines.

Required Skills and Abilities

• Proficiency in Microsoft Excel and accounting/ERP systems.
• Strong numerical and analytical skills.
• Good communication and negotiation abilities.
• Excellent interpersonal abilities.
• Ability to handle difficult customers professionally.
• Attention to detail and a high level of accuracy.
• Good problem-solving and conflict resolution skills.
• Effective time management and ability to meet deadlines.
• Ability to analyze accounts and identify discrepancies.
• Teamwork and collaboration skills.
• Adaptability and the ability to work effectively under pressure.

Work Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 0-1 years of experience in collections or a related field.

About the Role

Sanabil Studio, through its innovative company TradePay, is transforming business-to-business (B2B) commerce by enabling suppliers and distributors to offer flexible payment terms to merchants through a 'Buy Now, Pay Later' (Stock-Now-Pay-Later) solution. TradePay leverages technology, a robust financing infrastructure, and operational expertise to help businesses unlock working capital, enhance cash flow, and achieve more efficient growth across various sectors.

Job Responsibilities

As a Junior Collections Officer, you will play a pivotal role in managing merchant portfolios, ensuring timely payments, and identifying potential risks. This position offers a structured work environment with comprehensive training in professional collection practices and a clear escalation framework, allowing you to operate with precision and efficiency. You will be an integral part of a collaborative team, working closely with the Credit and Operations departments to contribute to process improvements based on your insights into merchant behavior and operational challenges.

Key Tasks

• Conduct daily soft collections, meticulously tracking payments, promises to pay, and settlement statuses for your assigned merchant portfolio.
• Maintain accurate and dated collection notes for each merchant interaction to ensure a clear record of communication and actions.
• Confirm receipt of payments and update account statuses accordingly to reflect the current financial standing.
• Monitor assigned merchant accounts across various categories, including current, overdue, and delinquent accounts, to proactively manage risk.
• Identify early risk indicators, such as changes in payment patterns, repeated promises to pay, and inventory-related issues, and escalate them to the Credit team for timely intervention.
• Escalate cases according to defined rules and within agreed Service Level Agreements (SLAs) to ensure efficient resolution.
• Strictly adhere to the defined Collection Standard Operating Procedures (SOPs) and escalation framework without deviation.
• Keep daily records of all communications, promises to pay, and payments received to ensure comprehensive record-keeping.
• Support the preparation of weekly collection reports by providing accurate input for recovery metrics.
• Provide actionable feedback on merchant behavior and operational issues to contribute to continuous process improvement.

Qualifications and Requirements

• 1-3 years of experience in collections, credit operations, or operations support.
• Ability to remain calm and professional when dealing with merchants, even during tense conversations.
• A strong commitment to following processes meticulously, viewing SOPs and escalation frameworks as integral to effective work.
• Keen attention to detail, ensuring all records are clean, accurate, and up-to-date.
• Capacity to identify early warning signs in merchant behavior and recognize when to report them for further attention.
• Take ownership of assigned accounts and ensure no tasks or issues are overlooked.

Required Skills

• Collections
• Credit Operations
• Operations Support
• Communication
• Attention to Detail
• Ownership

Additional Job Information

This is a full-time position, based in Riyadh, Saudi Arabia. The role requires 0-1 years of experience.