Full-time Fitness Coach Jobs in Riyadh

• Maintain a high level of customer service on the gym floor.
• Ensure our brand standards are upheld on the gym floor.
• Engage with members, providing fitness and motivational support.
• Perform across all Fitness KPIs.
• Maintain relevant communication channels with members to accommodate feedback and ensure they feel welcome and valued.

• Certified fitness trainer.
• Must be located in Riyadh, KSA.
• EMS fitness background is a plus.
• Fluency in English and Arabic.

About the Role

Fast Fit EMS, a leading brand in Electrical Muscle Stimulation (EMS) fitness in Saudi Arabia, announces a vacancy for a specialized EMS Fitness Trainer for a full-time position in Riyadh. Founded in 2019, Fast Fit prioritizes innovation, customer satisfaction, and robust career growth opportunities. As an EMS specialist, you will be responsible for delivering personalized and high-impact fitness solutions. This role involves conducting comprehensive client assessments, developing tailored training programs using EMS technology, and meticulously monitoring client progress for optimal results. You will adhere to the highest standards of safety, professionalism, and customer satisfaction, contributing to enhanced client engagement, retention, and positive transformations, thereby elevating the quality and reputation of Fast Fit's services in Saudi Arabia.

Key Tasks and Responsibilities

• Conduct thorough initial client assessments to accurately determine fitness levels, specific goals, and any relevant health considerations.
• Design and implement customized training programs based on EMS technology, precisely aligned with individual client needs and objectives.
• Monitor client progress through regular performance evaluations and make necessary adjustments to training regimens to ensure continued effectiveness.
• Ensure strict adherence to all health, safety, and hygiene protocols during each training session to maintain a secure environment.
• Provide consistent motivation, expert coaching, and dedicated support to foster client engagement and commitment to their training plans.
• Maintain accurate and detailed client records and documentation, fully compliant with company standards.
• Collaborate effectively with team members to ensure seamless service delivery and an exceptional client experience.
• Stay abreast of the latest industry trends, advancements in EMS technology, and best practices in fitness training.

Qualifications and Requirements

• Bachelor's degree or diploma in Exercise Science, Sports Science, Physical Education, or a closely related field, or equivalent practical experience.
• Possession of a valid Personal Trainer certification from a recognized organization such as NASM, ACE, ISSA, REPs, or an equivalent qualification.
• Demonstrated proven experience in personal training, with a track record and expertise in EMS-based training systems.
• In-depth knowledge of exercise physiology, functional training principles, and the practical applications of EMS technology.
• Excellent communication, interpersonal, and client interaction skills, enabling effective engagement and relationship building.
• Ability to dynamically adapt training programs based on client feedback, observed progress, and evolving needs.
• Maintain a professional demeanor with an unwavering commitment to safety, ethical conduct, and exceptional customer service delivery.
• Proficiency in English is required; Arabic is a preferred asset.
• Demonstrated flexible availability to work evenings and weekends as required by client schedules and business needs.

Core Skills

• Experience with EMS-based training systems.
• Strong understanding of exercise physiology.
• Proficiency in functional training techniques.
• Knowledge of EMS technology applications.
• Excellent communication and interpersonal skills.
• Effective client engagement skills.

Job Details and Work Environment

This is a full-time position based in Riyadh. The company requires over 10 years of experience in personal training. You will work within a supportive, high-performance environment, with opportunities for professional growth and development. The role requires flexible availability for evenings and weekends to accommodate client needs.

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About the Role

Tabby is looking for a Quality-focused Customer Service Trainer to join its Customer Support Operations team in Riyadh, Saudi Arabia. This role aims to elevate the quality of customer interactions, enhance customer satisfaction, and contribute to customer retention in the Saudi Arabian market. The role requires a deep understanding of customer service principles and best practices, as well as familiarity with the cultural nuances of the GCC region to ensure customer service representatives are equipped to deliver excellent service.

Key Responsibilities

• Deliver training programs for new and existing employees, including refresher courses.
• Propose modifications and improvements to existing training content for the content team.
• Ensure proper documentation, reporting, escalation, logging, and follow-up for login sessions, training, and feedback sessions.
• Analyze customer interactions to identify root causes of dissatisfaction and propose solutions to improve customer satisfaction.
• Complete monthly login hours to stay up-to-date with product and process knowledge.
• Actively participate in quality calibration sessions.
• Provide recommendations for process improvements based on new hire feedback.
• Monitor and evaluate the effectiveness of training programs and make necessary adjustments to improve outcomes.

Qualifications and Requirements

• Bachelor's degree in a relevant field such as Communications, Psychology, or Business Administration.
• Minimum of 5 years of experience in customer service with a proven track record of success.
• Minimum of 5 years of experience in designing and delivering training programs, including new hire training and on-the-job training.
• Proficiency in both English and Arabic, with a deep understanding of the cultural nuances of the GCC region.
• Strong communication and facilitation skills, with the ability to communicate effectively in both English and Arabic during training sessions, feedback delivery, and quality calibration.
• Ability to work independently and as part of a team.
• Excellent organizational and time management skills.

Core Competencies

• Customer service principles and best practices.
• Understanding of GCC cultural nuances.
• Communication and facilitation skills.
• Service excellence and cultural competence.
• Quality assurance and evaluation.
• Training delivery (new hires and on-the-job).
• Coaching and performance improvement.
• Root cause analysis.
• Process improvement identification.
• Adult learning principles and teaching methodologies.
• Experience with Learning Management Systems (LMS or LXP).
• Certification in customer service training or relevant soft skills certification (preferred).
• Experience in designing and facilitating virtual and in-person training (preferred).

Additional Information

This is a full-time position requiring over 10 years of overall experience, with at least 5 years in training. The role is based in Riyadh, Saudi Arabia. The monthly salary ranges from SAR 9,000 to SAR 17,000.