About the Role
W Hotels in Riyadh is seeking a dynamic F&B Service Expert to join their team. This role is integral to creating memorable and unique guest experiences, going beyond simply serving food and drinks. As a Guest Service Expert, you will be empowered to take initiative and deliver a wide range of services to ensure guests thoroughly enjoy their dining experience. This position is a full-time, non-management role located in the vibrant Financial District of Riyadh.
At W Hotels, the mission is to "ignite curiosity, expand worlds" and to be a place where life is lived to the fullest. The brand aims to open doors and minds, constantly inspired by new faces and experiences. This is achieved through a refined and ready-for-anything spirit, renowned for reinventing the rules of luxury worldwide. The "Whatever/Whenever" service culture transforms guests' passions into reality, offering anything, anytime. If you possess an original, innovative spirit and always look towards the future of what's possible, W Hotels welcomes you to join a portfolio of brands with Marriott International.
Key Responsibilities
While specific duties were not provided, based on the role description, responsibilities may include:
- Delivering a wide range of services to ensure guests enjoy their meals and the overall dining experience.
- Setting tables to W Hotels' standards.
- Communicating effectively with the kitchen team regarding orders and guest needs.
- Interacting with guests in a professional and engaging manner.
- Serving food and beverages to guests.
- Maintaining cleanliness of work areas and supplies.
- Ensuring all guest transactions feel like a seamless part of the overall experience.
- Upholding quality standards in all aspects of service.
- Maintaining a professional uniform, personal appearance, and communication style.
- Creating a safe workplace environment.
- Following company policies and procedures.
Qualifications and Requirements
- High school diploma or *** equivalent.
- Less than 1 year of related work experience.
- No supervisory experience required.
- No specific licenses or certifications are required.
Required Skills
- Guest Service
- Communication
- Teamwork
- Problem-solving
Work Environment and Physical Demands
This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role requires being on your feet and moving around for extended periods, which may involve standing, sitting, or walking on various surfaces, including potentially sloping, uneven, or slippery areas. Reading and visually verifying information on menus is necessary. The position also involves a hands-on approach, requiring the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance, and up to 50 pounds with assistance. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, will also be necessary.
Marriott International is committed to being an equal opportunity employer, fostering an environment where all associates are welcomed and have access to opportunity. The company values and celebrates the unique backgrounds of its associates, recognizing that their diverse culture, talent, and experiences are its greatest strength. Marriott International is dedicated to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
