Ict Lines Installer Jobs in Riyadh

• Install and extend communication networks and cabling systems
• Perform maintenance and troubleshooting for communication systems and devices
• Install and configure network and PBX systems
• Monitor system performance and ensure operational readiness
• Conduct preventive maintenance and routine inspections
• Prepare technical reports related to maintenance and fault handling
• Follow health and safety procedures during all work activities
• Coordinate with other technical teams when required

• Diploma or technical certificate in Telecommunications, Communications, or equivalent
• 1–2 years of relevant experience
• Knowledge of communication systems and network infrastructure
• Ability to read and understand technical drawings
• Strong troubleshooting and fieldwork skills
• Professional English communication skills

About the Role

Link Datacenter is seeking an experienced Railway Communication Engineer specializing in GSM-R technology to join our team in Riyadh, Saudi Arabia. This full-time position requires a professional with 2-5 years of experience to provide on-site support, operation, and maintenance for critical GSM-R railway communication systems. The successful candidate will be instrumental in ensuring the continuous availability, optimal performance, and operational integrity of these essential networks.

As a resident engineer, you will serve as the primary point of contact for daily operations, troubleshooting, and incident resolution. You will coordinate closely with advanced support teams when complex issues arise, playing a crucial role in maintaining the reliability of railway communication infrastructure in a mission-critical environment.

Key Responsibilities

• Provide comprehensive operational and maintenance support for GSM-R railway communication systems.
• Conduct daily health checks, continuous monitoring, proactive troubleshooting, and efficient incident resolution to minimize downtime.
• Support and maintain the Network Management System (NMS), Base Station Subsystem (BSS), Core Network, and related Huawei systems.
• Execute regular backup and restoration activities to ensure data integrity and system recovery capabilities.
• Coordinate effectively with Level 3 (L3) and Technical Assistance Center (TAC) teams to resolve complex technical issues.
• Prepare detailed technical reports, maintain system documentation, and develop knowledge transfer materials for team members.
• Ensure strict adherence to all railway safety regulations and operational procedures.

Qualifications and Requirements

• Bachelor's degree in Telecommunications, Electronics, Computer Engineering, or a closely related technical field.
• Demonstrated experience with GSM-R technology, railway communications, or other mission-critical telecommunication networks.
• Strong working knowledge of Huawei telecom solutions and their application in railway environments.
• Proven experience in the operation, maintenance, and troubleshooting of complex telecommunication systems.
• Excellent communication skills, both written and verbal, with the ability to clearly document technical information.
• Proficiency in English is required for effective communication and documentation.

Required Skills

• GSM-R
• Railway Communications
• Mission-critical Telecom Networks
• Huawei telecom solutions
• Operation and Maintenance of Telecom Systems
• Troubleshooting
• Network Management System (NMS)
• Base Station Subsystem (BSS)
• Core Network
• Communication Skills
• Documentation

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role involves on-site support and requires 2-5 years of relevant experience.

About the Role

Gartner IT is seeking a motivated Technical Support Specialist to join its team of skilled engineers. This role is instrumental in building digital solutions that support Gartner colleagues and clients, contributing to the organization's success by delivering technology solutions that power Gartner. Gartner IT fosters a culture of innovation and an outcome-driven approach.

Role Overview

The Technical Support Specialist will provide essential second-level support, addressing technical issues escalated by the Help Desk. The goal is to ensure Gartner standards and Service Level Agreements (SLAs) are met for all Gartner Associates, regardless of their work location. This position also involves contributing technical expertise to various projects, site visits, and Gartner Events.

Key Responsibilities

• Provide escalated (Level 2) technical support, including hardware troubleshooting and diagnosis, software troubleshooting and installation, and information gathering to deliver business solutions and maintain operational continuity for Gartner Associates and infrastructure 24x7.
• Conduct remote office visits as required, providing onsite support in remote locations, resolving technical issues, and building rapport with associates.
• Manage all asset life cycles accurately to ensure efficient deployment of assets throughout the company.
• Support Gartner's events and symposiums by liaising with the ITIO Event Manager and Events staff to provide technology services and support to associates and clients, making on-the-spot decisions that require discretion and judgment.
• Actively manage service requests, incidents, and activities, ensuring all associate interactions are accurately documented, assigned, and communicated to determine and resolve issues, escalate when necessary, and provide solutions for future problem resolution and process improvement.

Qualifications and Requirements

• Bachelor's degree or foreign equivalent degree in Computer Science or a related field.
• 1+ years of client service experience.
• 1-3 years of experience in an entry-level technical support role.
• Understanding of networking concepts, servers, and LANs/WANs.
• Experience using a help desk call logging system.
• Experience with standard Microsoft products and platforms.

Required Skills

• Technical hardware troubleshooting and diagnosis.
• Software troubleshooting and installation.
• Information gathering for business solutions.
• Asset management throughout its lifecycle.
• Providing technology services and support.
• Management of service requests, incidents, and activities.
• Proficiency in networking concepts, servers, and LANs/WANs.
• Experience with help desk call logging systems.
• Familiarity with standard Microsoft products and platforms.
• Strong problem-solving skills.
• Effective communication skills, both verbal and written, with the ability to deal independently with staff throughout the organization.
• Excellent customer service skills.

Work Location and Type

This is a full-time position located in Riyadh, Saudi Arabia.

About the Role

Med Surg Solutions (MSS), a healthcare solutions provider operating in the GCC since 2003, is seeking an Information Technology Officer to join its team in Riyadh, Saudi Arabia. This role is integral to supporting the technology needs of the business and its employees, ensuring the smooth operation of IT systems, and maintaining the reliability of the IT infrastructure. MSS partners with healthcare institutions and global medical technology leaders to advance patient care through innovative solutions.

Key Responsibilities

• Provide comprehensive technical support to end-users, addressing hardware, software, and network-related issues.
• Install, configure, and maintain essential IT equipment, including computers and printers.
• Manage and maintain the organization's network infrastructure, encompassing LAN/WAN, routers, switches, and Wi-Fi systems.
• Proactively monitor system performance to ensure optimal functionality and minimize downtime.
• Administer and manage Microsoft 365 services, including Exchange, Teams, SharePoint, and OneDrive.
• Oversee user accounts, software licenses, and the implementation of security policies.
• Ensure all IT systems, software, and security patches are kept up-to-date.
• Troubleshoot and resolve issues related to systems, networks, and applications.
• Provide support for ERP systems, with a preference for candidates familiar with Odoo.
• Maintain robust data backup procedures and disaster recovery processes.
• Ensure strict compliance with all IT policies and established security standards.
• Coordinate effectively with vendors for IT support services and procurement of IT assets.

Qualifications and Experience

• A Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2 to 5 years of progressive experience in IT support or system administration.
• Proven experience with ERP systems, Microsoft 365, network management, and general IT troubleshooting.

Required Skills

• Technical Skills: Strong proficiency in Windows and macOS environments; experience with ERP systems (Odoo experience is a significant advantage); expertise in Microsoft 365, Active Directory, and endpoint management; solid understanding of networking concepts including TCP/IP, DNS, DHCP, and routers; familiarity with cloud services such as Microsoft 365 and Azure; knowledge of cybersecurity best practices and IT security controls.
• Behavioral Competencies: Excellent problem-solving abilities; strong communication and user support skills; capacity to work effectively both independently and as part of a collaborative team; adept at time management and multitasking.
• Language Requirements: Fluent in English, both written and spoken.

Work Details

This is a full-time position based in Riyadh, Saudi Arabia. The role offers an opportunity to contribute to a dynamic organization committed to advancing healthcare through technology and education.

About the Role

Cartrack Middle East is seeking a dedicated Fitment Technician to join our team in Riyadh, Saudi Arabia. This is a full-time, on-site position where you will play a crucial role in the installation, maintenance, and repair of Cartrack's advanced GPS tracking systems and telematics devices in vehicles. You will be instrumental in ensuring the seamless operation of our solutions for our diverse clientele, contributing to enhanced fleet operations and vehicle security.

Cartrack is a global leader in data analytic solutions for mobile asset management, asset recovery, and workforce optimization, powered by a proven Software-as-a-Service platform. Ranked among the top 10 telematics companies worldwide, Cartrack serves over 1,850,000 subscribers across Africa, Europe, Asia, and the Middle East, operating in 23 countries across 5 continents. We are committed to delivering exceptional service, financial satisfaction, and intelligent, actionable data through our proprietary in-house technology.

Key Responsibilities

• Install, maintain, and repair Cartrack's GPS tracking systems and telematics devices in vehicles.
• Troubleshoot technical issues related to installed hardware and systems.
• Coordinate effectively with the operations team to ensure efficient workflow and timely service delivery.
• Perform quality control checks on all installations to ensure adherence to high standards.
• Provide clients with high-quality customer service during and after the installation process.
• Adhere strictly to all safety protocols and company guidelines.
• Maintain a high standard of technical excellence in all aspects of the role.

Required Qualifications

• Expertise in vehicle mechanics.
• Proficiency in the installation of hardware and troubleshooting of technical devices.
• Understanding and ability to work with telematics systems, GPS devices, and vehicle electronics.
• Strong problem-solving skills with a keen attention to detail and commitment to quality assurance.
• Excellent communication and customer service skills, enabling effective interaction with clients.
• Ability to read and interpret technical diagrams and manuals related to vehicle systems.
• Experience with the tools and equipment necessary for GPS and hardware installations.
• Possession of a valid driver's license.
• Willingness to travel locally as required by the role.
• Previous experience in a similar role is advantageous but not mandatory.

Essential Skills

• Vehicle Mechanics
• Hardware Installation
• Troubleshooting Technical Devices
• Telematics Systems
• GPS Devices
• Vehicle Electronics
• Problem-Solving
• Attention to Detail
• Quality Assurance
• Communication
• Customer Service
• Reading Technical Diagrams
• Reading Technical Manuals
• Proficiency with Tools and Equipment for GPS and Hardware Installations

Work Details

This is a full-time position based on-site in Riyadh, Saudi Arabia. The role requires local travel as needed.

About the Role

Cartrack Middle East, a global leader in smart mobility SaaS technology with a substantial user base, is seeking a motivated Fitment Technician to join its team in Riyadh, Saudi Arabia. This role is suited for individuals who are results-driven and possess a strong aptitude for problem-solving and innovation. As a Fitment Technician, you will be instrumental in maintaining the quality and efficiency of our smart mobility solutions. This is a full-time position offering the opportunity to contribute to business operations and a collaborative work environment.

Key Responsibilities

• Installation of Cartrack IoT devices and associated accessories.
• Ensuring that all fitments meet Cartrack's established standard operating procedures for quality.
• Troubleshooting technical issues related to both devices and vehicles.

Required Qualifications and Skills

• A certification in Automotive Electrician will be considered an advantage.
• Prior experience with vehicle, electronic, alarm, or immobilizer systems is beneficial.
• Possession of a valid class 2/3 license and personal transportation is mandatory.
• Willingness to travel internationally to support installations within the region.
• Availability to work overtime, weekends, and public holidays as required by project demands.
• Proficiency in both English and Mandarin is essential for effective communication with Mandarin-speaking clients.
• Strong team player with excellent communication and interpersonal skills.

Role Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a proactive approach to installation and troubleshooting, with an emphasis on adhering to quality standards. Candidates should be prepared for potential overseas travel and flexible working hours, including weekends and public holidays, with appropriate compensation for such periods.

Experience and Background

While formal experience requirements are not strictly defined, candidates with 0-1 years of experience in a relevant field are encouraged to apply. Practical experience with vehicle electronics and systems, as well as a strong understanding of installation procedures, will be advantageous. The ability to work effectively within a team and independently is crucial for success in this role.

About the Role

Iron Systems is seeking a motivated and customer-focused Desktop EUC L1 professional to join our team. This full-time position offers an opportunity for individuals with 0-1 years of experience to develop their skills in end-user computing support within a dynamic environment. The role is based in Riyadh, Saudi Arabia.

Key Responsibilities

• Provide comprehensive on-site and desk-side support services to end users.
• Troubleshoot PC-related problems under the direction of Level 2 support or a single point of contact (SPOC).
• Ensure timely completion of incidents and requests within Service Level Agreements (SLAs), even in a pressurized environment.
• Build, configure, and troubleshoot the installation of the "Gold" image on customer PCs and laptops, including applications and hardware components.
• Maintain daily updates for all assigned tickets.
• Support meeting room environments and video conferencing systems.
• Provide support for printers, scanners, and other peripheral devices.
• Offer support for mobile devices, including iPads, iPhones, and Android devices.
• Perform end-user data backup and restoration as required during service incidents.
• Provide "smart hands" support for data center equipment according to specified SLAs in designated locations.
• Assist in troubleshooting data center devices as directed by technical support.
• Replace defective component cards in data center equipment as advised, which may include removing and replacing modules and reconnecting patch cables.
• Perform daily tape changes to support local backup routines at required sites.
• Import and export tapes to tape libraries as advised by technical support.

Qualifications and Requirements

• Must possess good customer-facing skills and maintain a professional presentation.
• Demonstrate independent and proactive thinking.
• Ability to build effective relationships within the team, across the business, and with Professional Services.
• Must adhere to specified standards and maintain appropriate deportment, conduct, and ethical workplace practices.
• Capability to work independently and unsupervised, taking initiative when necessary.
• Must be organized and able to prioritize work effectively.
• Candidates must be fully vaccinated.

Required Skills

• Experience using a call logging system.
• Proficient working knowledge of Windows 7 and Windows 10 operating systems.
• Solid understanding of Office applications.
• Experience supporting MACs is beneficial.
• Knowledge of mobile devices, specifically Androids and iPhones.
• Working knowledge of current and legacy hardware platforms.
• Experience in building, configuring, replacing, and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft SCCM.
• Ability to replace defective parts as identified by the client.
• Excellent hands-on experience in the installation and troubleshooting of data center equipment.
• Proficiency in rack and stack of data center equipment and cabling.
• Excellent communication skills are mandatory in both English and the local language.

Additional Information

Desired educational requirements include completion of CompTIA certifications (*, A+, Network+) or completion (or near completion) of Microsoft certifications (*, MCP, MCITP, MCSE).

About the Deployment Engineer Intern Role

Motorola Solutions is seeking a motivated Deployment Engineer Intern to join a project team in Riyadh, Saudi Arabia. This internship offers hands-on experience in the delivery of mission-critical voice and data systems, contributing to public safety technology and critical communications. As part of the Saudi National Transformation (Tamheer) initiative, this developmental role will provide Saudi postgraduates with insights into transitioning conceptual designs into live, functional systems. Interns will receive mentorship from experienced professionals on Motorola Solutions' proprietary technologies and international engineering standards.

Key Responsibilities

• Provide technical assistance to the engineering team in the end-to-end deployment of IP plans and communication services.
• Assist in generating essential system documentation, equipment lists, and technical site records using relevant tools.
• Help track project progress, technical decisions, and changes in collaboration with Project Managers.
• Support the staging, testing, and implementation of hardware and software solutions at customer sites.
• Validate customer requirements against pre-sales designs and assist in basic design reviews.
• Continuously maintain and grow knowledge of IP & Transmission design, virtualization, and Motorola's public safety applications.

Qualifications and Requirements

• Recent postgraduate (Master's or high-achieving Bachelor's) degree in Telecommunications, Computer Science, Electronic Engineering, or a related technical field.
• 0-1 years of experience; this is an entry-level position.
• Fluency in both written and verbal English and Arabic.

Required Skills

• Foundational knowledge of IP networking and Transmission.
• Basic understanding of Windows/Linux operating systems and Virtualization technologies (VMware/KVM).
• Strong desire to learn and a proactive attitude towards problem-solving.

Internship Details

This is a full-time internship position based in Riyadh, Saudi Arabia. The role requires travel of 25-50%. Relocation assistance is not provided. Upon successful completion of the program, there is a potential pathway to a full-time career within Motorola Solutions.

Equal Opportunity Employer

Motorola Solutions Arabia, Inc., Saudi Branch is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. The company fosters a people-first and community-focused culture, empowering every employee to be their authentic self and contribute to delivering on the promise of a safer world. Candidates who may not meet all preferred skills but believe they would be a great addition to the team are encouraged to apply.

About the Role

IDOM Consulting, Engineering, Architecture is seeking a Senior Telecommunications Engineer to join its Railway Systems team in Riyadh, Saudi Arabia. This role is central to the comprehensive design, coordination, and supervision of telecommunications and ICT systems for significant rail and transit projects. The engineer will collaborate with multidisciplinary teams and clients to deliver telecommunications solutions.

Role Context

As part of an integrated multinational organization, the Senior Telecommunications Engineer will contribute to the development of transportation infrastructure. The role involves shaping the future of transportation through engineering, consulting, and supervision tasks related to communication and security systems.

Key Responsibilities

• Lead the design and development of telecommunications systems for railway and transit projects, including CCTV, PA, TETRA, fiber networks, data networks, access control, and SCADA communications.
• Coordinate with multidisciplinary teams such as signaling, rolling stock, civil works, MEP, and systems integration.
• Ensure technical alignment and consistency across all telecommunications-related project deliverables.
• Manage interface requirements between telecommunications systems and other railway subsystems.
• Prepare, review, and validate design documents, drawings, specifications, and engineering reports.
• Participate in and lead technical coordination meetings with internal teams, contractors, and clients.
• Support the preparation of Bills of Quantities (BoQs), technical proposals, and tender documentation.
• Ensure compliance with international railway telecommunications standards and specific project requirements.
• Identify risks associated with telecom design, integration, or schedule, and propose corrective actions.
• Provide technical support during installation, testing, and commissioning phases.
• Act as a key technical point of contact for the client regarding telecommunications systems.

Qualifications and Requirements

• University degree in Telecommunications Engineering, Computer Science, or a related field (Bachelor's or Master's).
• Minimum of 5 years of experience in the design of telecommunications projects, preferably within large-scale infrastructure or transportation environments.
• Proven experience in design up to the 100% Design stage is mandatory.
• Demonstrated experience in the design of Access Control Systems, Intrusion Detection Systems, CCTV systems, and IP Telephony systems.
• Strong communication skills, with the ability to interact directly with end customers and coordinate multidisciplinary teams.
• A high degree of autonomy, strong analytical skills, and an innovative mindset.

Technical Skills and Knowledge

• Telecommunications Systems Design
• CCTV Systems
• PA Systems
• TETRA
• Fiber Networks
• Data Networks
• Access Control Systems
• SCADA Communications
• Intrusion Detection Systems
• IP Telephony Systems
• ICT Systems Design
• Knowledge of railway and transit communications environments is an advantage.

Work Environment and Language

This is a full-time role based in Riyadh, Saudi Arabia. A high level of English proficiency (C1 or equivalent) is required. Knowledge of a second language such as Arabic, French, or German is considered an advantage.

About the Role

Ericsson is seeking a dedicated Service Desk Specialist to join our team in Riyadh, Saudi Arabia. This full-time role places you at the core of the Automation Operations hub, acting as the primary point of contact between Service Delivery teams and other business functions. You will be instrumental in ensuring the seamless operation and alignment of automation initiatives with customer expectations and operational requirements. This opportunity is exclusively open to Saudi nationals, supporting Ericsson's Saudization initiatives.

Key Responsibilities

• Serve as the central coordination point for all Automation Operations activities, liaising between Service Delivery teams and business stakeholders.
• Manage operational communications and notifications concerning incidents, service requests, and changes.
• Coordinate and manage incidents throughout their lifecycle, providing support during major and critical service-impacting events.
• Track, monitor, and report on incidents to ensure timely resolution, appropriate escalation, and clear stakeholder communication.
• Support request fulfillment activities, including logging, categorizing, monitoring, tracking, and ensuring timely closure and documentation of service requests.
• Assist with change management processes, monitor change activities, ensure compliance with procedures, and manage access requests and change-related communications.
• Act as the primary interface for Managed Services customers and their care organizations, and coordinate communications with partners and third-party providers.
• Support regulatory requests and compliance-related activities.
• Serve as the single point of contact for escalated VIP customer complaints when necessary.

Qualifications and Requirements

• BSc in Telecommunications, Computer Science, or an equivalent field.
• 3-5 years of experience in telecom operations, Managed Services, Service Desk, NOC/SNOC, or operational support environments.
• Previous supervisory or team coordination experience is considered an advantage.
• Strong understanding of telecom operations, Managed Services, and Service Desk processes.
• Solid knowledge of Incident Management, Problem Management, Request Fulfillment, and operational escalation processes.
• Experience with ticketing systems, operational support systems, and work order management tools.
• Understanding of telecom network environments, field operations, and service delivery processes.
• Good understanding of SLA management, KPI reporting, customer experience monitoring, and operational governance.
• Ability to coordinate effectively across multiple operational teams in fast-paced environments.
• Strong leadership, coordination, and stakeholder management skills.
• Excellent communication and customer-facing capabilities.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work effectively under pressure and manage critical operational situations.
• Proactive, organized, and results-oriented mindset.
• Strong collaboration and teamwork capabilities, with a willingness to coach and support colleagues.
• Flexible and adaptable to changing operational demands.

Key Skills

• Automation Operations
• Incident Management
• Service Request Fulfillment
• Change Management
• Ticketing Systems
• Operational Support Systems
• Work Order Management
• SLA Management
• KPI Reporting
• Customer Experience Monitoring
• Operational Governance
• Leadership
• Coordination
• Stakeholder Management
• Communication
• Customer-Facing Capabilities
• Analytical Skills
• Troubleshooting
• Problem-Solving
• Teamwork

Work Context

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience.

About the Support Engineer Role

eSense is seeking a dedicated Support Engineer to join our team in Riyadh, Saudi Arabia. This role is essential for providing first-level client support, addressing inquiries related to the company's projects and products. The Support Engineer will be responsible for advanced troubleshooting, ensuring the smooth operation of projects and products, and maintaining high levels of client satisfaction.

This position requires a solid understanding of eSense's offerings, strong technical acumen, and the ability to manage complex support cases. The role also involves guiding junior team members and collaborating with senior support levels and specialized teams to ensure adherence to Service Level Agreements (SLAs).

Key Responsibilities

• Handle support requests from clients that require intermediate knowledge related to projects and products.
• Provide detailed business and technical guidance and solutions to clients and end-users.
• Log all support activities, issues, and resolutions in the ticketing system with precision and clarity.
• Escalate highly complex or unresolved issues to higher support levels or specialized technical teams when necessary.
• Assist in the creation and updating of support documentation and knowledge base articles.
• Maintain effective communication with clients and internal teams to ensure timely resolution and satisfaction.
• Contribute to ongoing process improvements for support services and client experience.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2 to 5 years of experience in technical support, system administration, or related roles.
• Strong analytical and problem-solving skills for complex troubleshooting.
• Excellent communication skills to interact effectively with clients and technical teams.
• Demonstrated ability to handle multiple support cases and prioritize effectively.
• Capability to understand advanced product features and client-specific requirements swiftly.
• Experience with supporting enterprise-level applications or systems is a plus.

Required Skills

• Technical Support
• System Administration
• Hardware and Software Support
• Network Fundamentals
• Enterprise Support Tools
• Analytical and Problem-Solving Skills
• Client Interaction and Communication
• Technical Team Collaboration
• Case Management and Prioritization
• Understanding of Product Features and Client-Specific Requirements
• Experience supporting Enterprise-Level Applications and Systems

Work Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience.

WHAT WE OFFER All-costs-covered technical training in Italy

Hands-on work with advanced EV charging technology Competitive salary with performance bonus Company vehicle for service work Clear long-term career growth and technical development WHAT YOU WILL DO Maintain and troubleshoot EV fast charging stations across Saudi Arabia and the Middle East Diagnose electrical and technical faults Replace components and perform functional testing Support preventive maintenance and system checks Travel to project sites and work hands-on with advanced charging technology Learn directly from experienced senior technicians Develop into an independent service specialist YOUR QUALIFICATIONS & SKILLS Diploma or vocational training in Electrical Engineering or similar field

Basic understanding of electrical systems and safety procedures

Working technical English (able to understand manuals and instructions)

Valid Saudi driver’s license Willingness to travel within Saudi Arabia and potentially neighboring countries Motivation to learn and grow in the EV industry ABOUT ALPITRONIC Alpitronic is a European leader in high-power EV charging technology. From our headquarters in Italy and our office in Riyadh, we support the growing EV infrastructure across Saudi Arabia and the region.

Join us and build your career in one of the fastest-growing technology sectors.

About the Role

Hulul is seeking a specialized IT specialist to join its team in Riyadh, Saudi Arabia. This role plays a pivotal role in developing and managing the company's IT infrastructure, ensuring the continuity of systems, and providing high-quality technical services.

As an IT specialist, you will be an essential element in maintaining and enhancing the company's technological foundation. This position offers an excellent opportunity for individuals looking to contribute and grow in the field of IT, with a focus on system development and IT infrastructure support.

Key Tasks and Responsibilities

• Manage and maintain computers, networks, and IT systems.
• Provide technical support to employees and resolve their technical issues.
• Install, configure, and test hardware and software to ensure their readiness.
• Monitor the performance of IT systems and implement necessary policies and procedures.
• Manage user accounts and ensure system access rights.
• Monitor network performance and suggest necessary improvements.
• Prepare technical reports and document executed work.

Qualifications and Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• At least one year of experience in IT and technical support.
• Good knowledge of IT systems, networks, and user management.
• Ability to diagnose and effectively resolve technical problems.
• Excellent communication and organizational skills.

Core Skills

• IT Specialist.
• Computer Systems.
• Computer Networks.
• Hardware.
• Software.
• Technical Support.
• Troubleshooting.
• Communication.
• Organization.

Additional Information About the Work Environment

The workplace is located in Riyadh, Riyadh Region, Saudi Arabia. The nature of the work is full-time.

About the Role

Gartner IT is seeking a Technical Support Specialist to join its engineering team. This role is crucial in developing digital solutions that support Gartner colleagues and clients, contributing to the organization's technological advancements. The IT department emphasizes continuous innovation, an outcome-driven approach, and values input from all team members.

Role Overview

The Technical Support Specialist will provide essential second-level technical support, addressing issues escalated by the Help Desk. This ensures Gartner's standards and service level agreements (SLAs) are met for all Gartner Associates, regardless of their work location. The position also involves contributing technical expertise to projects, site visits, and Gartner Events.

Key Responsibilities

• Provide escalated (Level 2) technical support, including hardware and software troubleshooting, diagnosis, and installation, to maintain operational continuity for Gartner Associates and infrastructure 24x7.
• Conduct remote office visits as needed, offering onsite support in various locations, resolving technical issues, and building rapport with associates.
• Manage all asset life cycles to ensure efficient deployment of assets across the company.
• Collaborate with the ITIO Event Manager and Events staff to provide technology services and support during Gartner Events and Symposiums, making timely decisions that impact client satisfaction.
• Actively manage service requests, incidents, and activities, accurately documenting all associate interactions, assigning tasks, and communicating resolutions to determine and resolve issues, escalate when necessary, and contribute to future problem resolution and process improvement.

Qualifications and Requirements

• A Bachelor's degree or foreign equivalent in Computer Science or a related field is required.
• A minimum of 1+ years of client service experience is necessary.
• 1-3 years of experience in an entry-level technical support role is required.
• A foundational understanding of networking concepts, servers, and LANs/WANs is essential.
• Experience using a help desk call logging system is required.
• Proficiency with standard Microsoft products and platforms is necessary.

Required Skills

• Technical hardware troubleshooting and diagnosis
• Software troubleshooting and installation
• Information gathering
• Networking concepts, servers, LANs/WANs
• Help desk call logging systems
• Standard Microsoft products and platforms
• Problem-solving skills
• Effective communication (verbal and written)
• Excellent customer service skills

Work Location and Type

This full-time position is located in Riyadh, Saudi Arabia. Gartner offers opportunities for professional development and career growth within a collaborative, team-oriented culture that embraces inclusion.