About the Role
Badger Meter, a global water technology company, is seeking a customer-focused Field Services Engineer to join its team in Riyadh, Saudi Arabia. For over 120 years, Badger Meter has provided solutions to enhance operational efficiency and conserve water. In this customer-facing role, you will deliver onsite and office-based support, ensuring the successful installation, commissioning, calibration, troubleshooting, and maintenance of Badger Meter products and solutions. This position requires strong technical expertise, excellent communication skills, and a commitment to professional representation in the field.
Key Responsibilities
- Install, configure, and commission flow meters, water quality sensors, smart covers, network monitoring systems, leak detection solutions, and related software integrations.
- Implement and integrate devices using various industrial communication protocols.
- Manage repairs and the global RMA process.
- Perform preventive and corrective maintenance on installed equipment.
- Conduct on-site calibration and verification in accordance with regional standards and project requirements.
- Maintain accurate service logs, calibration reports, and field documentation.
- Prepare sales and service quotations in collaboration with the commercial team.
- Support site surveys, technical evaluations, product demonstrations, and provide clarifications for tenders and projects.
- Train channel partners, contractors, and end-users on product operation, maintenance, and software usage.
- Conduct workshops across the region to enhance customer and partner capabilities.
- Develop training materials and customized technical documentation with support from product marketing and management teams.
- Provide market insights and customer feedback for product and service enhancements.
- Coordinate with internal departments to ensure timely closure of service tickets and customer requests.
- Maintain proficiency with meter and system technology, including software, for both Badger Meter products and competitive offerings.
Qualifications and Requirements
- Bachelor's degree in Electrical Engineering, Instrumentation, Electronics, Mechanical Engineering, Mechatronics, or a closely related discipline.
- A minimum of 5 years of professional experience in field service roles within the instrumentation, flow metering, analytical instruments, or industrial automation sectors.
- Experience working with Saudi Arabian water utilities, contractors, or industrial clients is a significant advantage.
- Fluency in both English and Arabic is essential.
- Strong knowledge of metering technologies, including flow and energy meters, water quality sensors, and network monitoring solutions.
- Familiarity with industrial communication protocols such as Modbus RS485, HART, Mbus, and NB-IoT.
- Ability to interpret wiring diagrams and technical drawings accurately.
- A strong willingness to learn new products and solutions.
- Excellent communication and customer interaction skills.
- Proven ability to work independently in field conditions.
- Demonstrated interdisciplinary thinking, problem-solving, and analytical thinking capabilities.
- Intermediate knowledge of Microsoft Office Suite and CRM software.
- A transparent, structured, and proactive approach to work, including meticulous documentation.
- Willingness to travel approximately 60% of the time.
- Possession of a valid Saudi Arabian driver's license.
Required Skills
- Installation
- Commissioning
- Calibration
- Troubleshooting
- Maintenance
- Technical Expertise
- Communication Skills
- Industrial Communication Protocols (Modbus RS485, HART, Mbus, NB-IoT)
- Reading Wiring Diagrams and Technical Drawings
- Customer Interaction
- Independent Work Ethic
- Problem-Solving
- Analytical Thinking
- Microsoft Office Proficiency
- CRM Software Usage
- Documentation
- Collaboration
- Initiating Action
- Work Standards
Work Environment and Company Culture
This is a full-time Field Services Engineer position based in Riyadh, Saudi Arabia. Badger Meter offers a motivating work environment within an internationally active, innovative, and growing company. The role involves interesting and challenging tasks with significant responsibility. The company fosters an open and welcoming environment with great teamwork, and provides opportunities for further training and development. Badger Meter values diversity and inclusion, recognizing them as a core strength of its globally operating organization, and operates as an equal opportunity employer.
