Full-time Remote Ict Services Technician Jobs in Riyadh

More than 7 Full-time Remote Ict Services Technician Jobs in Riyadh. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!



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IT Support Specialist II - Riyadh

IT Support Specialist II - Riyadh

📣 Job AdNew

Veeam Software

Full-time

About the Role

Veeam Software, the Data and AI Trust Company, is seeking an IT Support Specialist II to join our team in Riyadh, Saudi Arabia. As a market leader in data resilience and data security posture management, Veeam is dedicated to helping organizations ensure their data and AI are understood, secured, and resilient. This is a full-time, on-site position where you will be instrumental in supporting our office staff with their daily IT needs, ensuring smooth operations and a productive work environment. In this role, you will be the primary point of contact for resolving everyday IT issues, from software and account management to hardware maintenance and setup, playing a crucial role in managing IT assets and ensuring our employees have the technology and support they need to excel. We are looking for a dependable individual who can independently troubleshoot and resolve unfamiliar problems, seeing them through to a successful conclusion.

Key Responsibilities

  • Serve as the initial point of contact for all IT requests received in person, via the ticketing system, email, or chat.
  • Triage, prioritize, resolve, and escalate Service Desk tickets, ensuring adherence to Service Level Agreement (SLA) targets.
  • Provide comprehensive support for end-user hardware and software, including laptops, desktops, peripherals, printers, mobile devices, and meeting room AV equipment.
  • Manage the lifecycle of IT equipment, including distribution, collection, basic diagnostics, repair coordination, and accurate record-keeping in the hardware asset management system.
  • Maintain precise software license records.
  • Set up equipment and user accounts for new hires, and manage the deactivation of accounts and collection of devices for departing staff.
  • Administer user accounts across various systems.
  • Offer remote support to off-site users utilizing remote-access and diagnostic tools.
  • Contribute to the upkeep of the Service Desk knowledge base by documenting accurate processes and procedures.
  • Collaborate effectively as part of an international IT team.

Qualifications and Requirements

  • A minimum of 2 years of experience in an IT Service Desk or desktop support role, preferably within an enterprise environment.
  • A Bachelor's degree in IT, Computer Science, or a related field is preferred; equivalent practical experience will also be considered.
  • Fluency in both written and spoken English and Arabic is mandatory.
  • Proven experience supporting end-user devices throughout their entire lifecycle, including onboarding and offboarding processes.
  • Proficiency in Active Directory, including the creation and management of user accounts, distribution lists, password resets, and account unlocks.
  • Familiarity with ticketing systems such as ServiceNow for workload management and tracking.
  • Solid working knowledge of Microsoft Windows (Windows 11; Windows 10 is a plus) and macOS operating systems.
  • Confidence in supporting Microsoft 365 applications.
  • Ability to manage multiple issues concurrently and handle support requests in real-time.
  • A proactive approach to customer service, with the capacity to perform effectively under pressure and work independently.
  • Comfortable handling physical IT equipment, including lifting and moving devices and accessories as required.
  • A strong willingness to learn new products and technologies through dedicated lab time, self-study, and available support resources.

Technical Skills

  • IT Service Desk
  • Desktop Support
  • Hardware Asset Management
  • Software License Management
  • End-user Hardware Support
  • End-user Software Support
  • User Account Administration
  • Remote Service Desk Support
  • Knowledge Base Management
  • Active Directory
  • ServiceNow
  • Microsoft Windows
  • macOS
  • Microsoft 365
  • Networking Fundamentals (TCP/IP, DNS, DHCP, VPN)
  • Microsoft Exchange
  • Entra ID
  • Jamf
  • Intune
  • ITIL
  • CompTIA A+
  • Microsoft role-based certifications such as MD-102 (Endpoint Administrator), or similar
  • Incident Monitoring and Management
  • Scripting and automation skills with tools like PowerShell

Work Environment and Arrangement

This is a full-time, on-site role located in Riyadh, Saudi Arabia. The standard working week is Sunday to Thursday, commencing at 9:00 AM, with Friday and Saturday off. Occasional flexibility outside standard hours may be required for events such as office moves or special projects. Any such requirements will be arranged and agreed upon in advance.

breifcase2-5 years

locationRiyadh

Remote Job
5 days ago
IT Specialist

IT Specialist

📣 Job AdNew

eSense

Full-time

About the Role

eSense is seeking a motivated and detail-oriented IT Specialist to join our team in Riyadh, Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience looking to begin their career in IT support. The IT Specialist will serve as the primary point of contact for users, providing essential first-line technical assistance across various IT domains, including cloud services, on-premises infrastructure, and end-user devices. This role is critical for ensuring the smooth operation of our IT systems through prompt incident response, service request fulfillment, and onsite support.

The successful candidate will be adaptable, possess strong communication abilities, and demonstrate a capacity to manage a diverse range of technologies in both remote and in-person settings. This role offers an opportunity to gain hands-on experience and develop a strong foundation in IT support within a dynamic environment.

Key Responsibilities

  • Serve as the initial point of contact for users requiring IT support via phone, email, or the ticketing system.
  • Diagnose and resolve Level 1 technical issues related to hardware, software, networks, and cloud services.
  • Escalate complex incidents and service requests to appropriate higher-level support teams when necessary.
  • Provide direct onsite support for end-user devices, printers, peripherals, and network connectivity issues.
  • Assist users with cloud environments, such as Microsoft 365 and Azure, including account access, configuration, and basic troubleshooting.
  • Maintain accurate and comprehensive documentation of reported issues, troubleshooting steps, and resolutions within the IT service management system.
  • Participate in routine IT maintenance tasks, including patching, software updates, backup procedures, and system checks.
  • Collaborate effectively with cross-functional IT teams to ensure the timely and efficient delivery of IT services and support.
  • Engage in continuous learning and knowledge sharing to stay updated with emerging IT technologies and best practices in support.
  • Promote and enforce IT security and compliance best practices during all support activities.

Qualifications and Requirements

  • Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • 1-2 years of experience in IT support or helpdesk roles is preferred.
  • Basic knowledge of operating systems including Windows, macOS, and Linux.
  • Familiarity with cloud platforms such as Microsoft 365, Azure, or equivalent.
  • Understanding of fundamental networking concepts, including TCP/IP, DNS, DHCP, and VPN.
  • Hands-on experience with common IT hardware, including laptops, desktops, printers, and various peripherals.
  • Strong problem-solving and troubleshooting abilities.
  • Excellent verbal and written communication skills.
  • A strong customer service orientation with a commitment to user satisfaction.
  • Ability to effectively prioritize tasks and manage time efficiently.

Technical Skills and Competencies

  • Cloud Services (Microsoft 365, Azure)
  • On-premises Infrastructure Support
  • End-user Devices Support
  • Hardware and Software Troubleshooting
  • Network Troubleshooting (TCP/IP, DNS, DHCP, VPN)
  • Operating Systems (Windows, macOS, Linux)
  • IT Service Management
  • Patching and System Updates
  • Backup Procedures and System Checks
  • IT Security Principles and Compliance Awareness

Additional Information

Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or ITIL Foundation are preferred but not required.

Work Environment Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires onsite presence and interaction with users.

breifcase0-1 years

locationRiyadh

Remote Job
1 day ago
PSAB BOSS: Plumber (Water and Fuels Systems)

PSAB BOSS: Plumber (Water and Fuels Systems)

📣 Job AdNew

KBR, Inc.

Full-time

About the Role

KBR Government Solutions is seeking a skilled and experienced Plumber (Water and Fuels Systems) to join their team at Prince Sultan Air Base (PSAB) in Riyadh, Saudi Arabia. This role is essential for delivering Base Operating Support-Installation (BOS-I) services to the 378th Air Expeditionary Wing (AEW), mission partners, and tenant units. The position involves the maintenance, inspection, and repair of critical plumbing, water, wastewater, fire suppression, and backflow prevention systems, contributing to operational readiness in a contingency environment. You will cooperate with and support * deployed forces and Kingdom of Saudi Arabia personnel, sharing information as required.

Key Responsibilities

  • Install, service, and repair all aspects of plumbing systems, including water heaters, urinals, toilets, and shower units.
  • Assemble, install, and repair pipes, fittings, and fixtures for heating, water, and drainage systems according to specifications and plumbing codes.
  • Assemble pipe sections, tubing, and fittings using couplings, clamps, screws, bolts, cement, plastic solvent, caulking, or soldering, brazing, and welding equipment.
  • Cut openings in structures to accommodate pipes and pipe fittings using hand and power tools.
  • Fill pipes or plumbing fixtures with water or air and observe pressure gauges to detect and locate leaks.
  • Hang steel supports from ceiling joists to hold pipes in place.
  • Install pipe assemblies, fittings, valves, and fixtures such as sinks and toilets.
  • Install underground storm, sanitary, and water piping systems and extend piping to connect fixtures and plumbing to these systems.
  • Locate and mark the position of pipe installations, connections, passage holes, and fixtures in structures using measuring instruments such as rulers and levels.
  • Measure, cut, and thread pipe using hand and power tools or machines such as pipe cutters and pipe-threading machines.
  • Repair and maintain plumbing, replacing defective washers, mending broken pipes, and opening clogged drains.
  • Maintain knowledge of water heaters, pop-off valves or relief valves, and heating elements related to water heaters.
  • Study building plans and inspect structures to assess material and equipment needs, establish the sequence of pipe installations, and plan installations around obstructions.
  • Review blueprints, building codes, and specifications to determine work details and procedures.
  • Observe and follow all safety rules and procedures, including wearing required personal safety equipment.
  • Provide leadership, instruction, and guidance to lower-level craftsmen and may reassign work delegated from supervisors.
  • Complete records, maintain tools and equipment, and perform various clean-up and housekeeping activities.
  • Ensure the successful delivery of services to approximately 4,000 personnel.
  • Perform other duties and activities as directed.

Qualifications and Requirements

  • High School Diploma or equivalent.
  • Must be a * Citizen.
  • Must possess a current * Driver's License.
  • Must possess a * passport book with at least 13 months of remaining validity and 6 blank visa/stamp pages.
  • Must have and maintain a valid * SECRET Security Clearance throughout the duration of the contract.
  • Must be able to read, write, speak, and understand English fluently.
  • Candidate must meet CENTCOM MOD-15 theater requirements.
  • Completion of USAF AFSC 3E4X1 Water and Fuels Systems Maintenance or other equivalent DOD school is highly desired.

Required Skills

  • Proficiency in plumbing, water and fuels systems maintenance, inspection, and repair.
  • Experience with wastewater systems and fire suppression systems.
  • Knowledge of backflow prevention systems.
  • Ability to read and interpret blueprints and understand plumbing codes.
  • Commitment to following safety rules and procedures.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Excellent interpersonal, communication, and customer service skills.
  • Strong teamwork and collaboration abilities.
  • Pro-active, well-organized, and results-oriented approach to work.
  • Experience in contingency environments and working with government contracts is highly desired.

Work Environment and Physical Demands

This is a full-time position located in Riyadh, Saudi Arabia. The role requires 2-5 years of experience, with 4 years' experience specifically in delivering DOD Base Operating Support-Installation (BOS-I) or similar work in an overseas or contingency environment being highly desired. USAF experience is also highly desired. The work environment includes both indoor and outdoor settings, with potential exposure to heat, cold, dust, noise, and chemicals. Overtime and shift work may be required based on contractual needs, along with occasional to frequent travel. Employees must comply with all Federal, State, and Local regulations and published Company work rules. Task-specific work environment training may be provided. Employees must be prepared to function in a wartime or contingency environment to support * interests. Physical requirements include lifting up to 35 lbs, team lifting up to 50 lbs, climbing, extended sitting or standing, stooping, stretching, and bending. Work may require the use of personal protective equipment (PPE) such as hard hats, gloves, steel-toed boots, hearing protection, and safety glasses, as well as Individual Protective Equipment (IPE) which may include body armor, helmets, and specialized clothing. Day-to-day physical requirements may also involve standard office activities.

breifcase2-5 years

locationRiyadh

Remote Job
1 day ago
Support Analyst

Support Analyst

📣 Job AdNew

The Team

Full-time

About the Role

THE·TEAM operates within the sports, music, and entertainment industries, providing services to talent, brands, and properties globally. Headquartered in Los Angeles, the company has a presence in 28 countries and over 70 cities worldwide. Supporting more than 4,000 colleagues across various agencies and office locations, the Tech Service Desk Analyst serves as a primary point of contact for first and second-line technology support. This role is essential for diagnosing, resolving, and escalating technology-related incidents and service requests, ensuring a professional and user-focused support experience for both in-person and remote users.

Key Responsibilities

  • Provide first and second-line support for incidents and service requests across desktop, mobile, SaaS, and office technology environments.
  • Conduct initial triage, troubleshooting, and resolution of hardware, software, networking, and access-related issues, escalating to Tier 3 or specialist teams as needed.
  • Deliver support through walk-up, desk-side, remote, and event-based channels.
  • Log, categorize, and maintain accurate ticket updates, service notes, and resolution details within FreshService, adhering to service processes and SLAs.
  • Support user onboarding, offboarding, and moves, including device preparation, account access, permissions, software provisioning, and desk setup.
  • Administer end-user devices on Mac and Windows Surface platforms, including builds, configuration, patching, troubleshooting, and coordinating replacements.
  • Assist with identity and access management processes using Okta and Microsoft 365, including password resets, MFA support, account troubleshooting, and application access.
  • Support collaboration and productivity platforms such as Zoom, Slack, Microsoft 365, Google Workspace services, Box, and SharePoint.
  • Provide mobile device and telecom support, including handset allocation, setup, troubleshooting, and lifecycle administration for EE and Vodafone services.
  • Maintain accurate asset records and ownership data in Oomnitza, including tagging, assignment, repair tracking, stock control, and lifecycle reporting.
  • Support mobile device management and endpoint compliance activities using IRU, Intune, and other MDM tooling.
  • Assist with networking and workplace technology troubleshooting, including Meraki-managed environments, printers, meeting room technology, and physical security systems like Verkada.
  • Coordinate with third-party vendors and service providers for repairs, replacements, licensing, and operational support.
  • Contribute to office moves, technology rollouts, platform improvements, documentation updates, and broader TECH support projects.
  • Provide support for on-site and remote events, ensuring reliable technology setup, live issue resolution, and a positive end-user experience.

Qualifications and Requirements

  • Experience supporting a fast-paced, multi-platform environment is highly desirable, particularly within a service desk or end-user support function.
  • Strong troubleshooting capabilities across operating systems, end-user devices, business applications, connectivity, and user access issues.
  • Experience supporting mixed-platform environments, including Mac and Windows devices, mobile endpoints, and cloud-based SaaS applications.
  • Good understanding of service desk principles, including ticket ownership, prioritization, escalation, documentation, and customer communication.
  • Working knowledge of endpoint management, software deployment, patching, and device compliance practices.
  • Awareness of networking fundamentals and ability to perform first-line diagnosis of wired, wireless, VPN, and office connectivity issues.
  • Confidence in supporting executive and non-technical users in a clear, calm, and professional manner.

Required Skills

  • First and second-line technology support
  • Proficiency with hardware, software, collaboration platforms, identity and access management, networking, workplace technology, and SaaS applications
  • Administration of Mac and Windows Surface devices
  • Experience with identity and access management tools including Okta and Microsoft 365
  • Familiarity with collaboration and productivity platforms such as Zoom, Slack, Google Workspace, Box, and SharePoint
  • Mobile device and telecom support for EE and Vodafone services
  • Asset management using Oomnitza
  • Mobile device management and endpoint compliance tooling including IRU and Intune
  • Networking troubleshooting with Meraki
  • Familiarity with physical security systems like Verkada
  • General troubleshooting skills
  • Effective communication skills
  • Customer-focused support delivery

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Saudi Arabia, with the company operating across multiple international locations.

breifcase0-1 years

locationRiyadh

Remote Job
5 days ago
Customer Technical Support

Customer Technical Support

📣 Job AdNew

KAFAAT Recruitment

Full-time

About the Role

KAFAAT Recruitment is seeking a Customer Technical Support professional on behalf of one of their clients in Riyadh, Saudi Arabia. This role is essential for providing expert technical assistance and product support to customers using the company's ink products. The primary focus will be on troubleshooting technical issues, optimizing product performance, and ensuring customer satisfaction, with a specific emphasis on water-based and solvent-based ink manufacturing environments. This full-time position involves direct customer engagement and collaboration with internal teams to deliver solutions and enhance product application.

Key Responsibilities

  • Provide comprehensive technical support to customers regarding the application, performance, and troubleshooting of ink products.
  • Respond promptly and effectively to customer inquiries concerning product specifications, usage guidelines, and technical challenges.
  • Assist customers in resolving issues to ensure optimal ink performance and minimize production downtime.
  • Conduct on-site or remote technical support, product trials, and demonstrations as required by customer needs.
  • Collaborate closely with Sales, Research & Development (R&D), and Production teams to address customer needs and integrate feedback into product development and support strategies.
  • Prepare detailed technical reports, conduct root cause analyses for issues, and recommend corrective actions.
  • Support customers throughout product implementation, testing, and qualification phases.
  • Maintain accurate and organized records of all customer interactions, reported issues, and implemented solutions.
  • Contribute to continuous improvement initiatives by leveraging customer feedback and field experience.

Qualifications and Requirements

  • Bachelor's degree in Chemistry, Chemical Engineering, Printing Technology, or a closely related scientific or engineering field.
  • A minimum of 5 years of hands-on experience in a similar technical support role, preferably within the ink or printing industry.
  • Proven experience providing technical support for both water-based and solvent-based inks in an industrial manufacturing setting.
  • Strong knowledge of ink formulations, various printing processes, and application techniques relevant to industrial manufacturing.
  • Excellent problem-solving and analytical skills to effectively diagnose and resolve complex technical issues.
  • Strong communication and customer-facing skills, with the ability to build rapport and clearly convey technical information.

Required Skills

  • Proficiency in technical troubleshooting and customer support methodologies.
  • In-depth understanding of ink manufacturing processes and industrial printing operations.
  • Ability to work independently and manage multiple customer cases concurrently.
  • Excellent documentation and reporting skills for clear and concise communication of technical findings.
  • A team-oriented approach with a strong customer-focused mindset.

Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. The required experience for this role is between 5-10 years.

breifcase5-10 years

locationRiyadh

Remote Job
4 days ago
Senior .NET Application Support Specialist (L2/L3) - Riyadh - Onsite

Senior .NET Application Support Specialist (L2/L3) - Riyadh - Onsite

📣 Job AdNew

Jari Solutions

Full-time

About the Role

Jari Solutions is seeking a Senior .NET Application Support Specialist (L2/L3) for an onsite position in Riyadh. This role is central to the operational stability of client production systems, particularly their correspondence system. The specialist will serve as the primary point of contact for system outages, requiring prompt and effective responses to minimize disruption. This position demands an active, always-available operational function that combines deep .NET and database troubleshooting expertise with meticulous documentation and clear communication with client stakeholders under pressure. The role carries significant Service Level Agreement (SLA) obligations.

Key Responsibilities

  • Provide L2 and L3 technical support for production systems, serving as the primary escalation point for application-layer incidents beyond basic helpdesk support.
  • Maintain mandated SLA tiers, including a 15-minute response and 2-hour resolution for Critical incidents (service outage affecting client operations).
  • Respond within 30 minutes and resolve within 4 hours for High incidents (service slowness or partial instability).
  • Respond within 1 hour and resolve within 8 hours for Medium incidents (small user subset affected, non-critical service).
  • Respond within 2 hours and resolve within 24 hours for Low incidents (minor bugs, UX issues, non-critical errors).
  • Manage AppDynamics monitoring dashboards, including configuring alerts, proactively detecting anomalies, and taking action before incidents impact users.
  • Perform root cause analysis (RCA) for all Critical and High incidents, producing formal Arabic RCA reports within agreed timeframes.
  • Manage the on-call rotation schedule, ensuring personal reachability after hours and on weekends for Critical incidents, as this is a contractual obligation.
  • Coordinate with DBA and infrastructure teams for incident resolution across application, database, and server layers.
  • Continuously maintain the incident log, problem register, and the updates/patches register.
  • Write, maintain, and regularly validate Standard Operating Procedures (SOPs) and runbooks in Arabic for all recurring support scenarios, incident types, and recovery procedures.

Qualifications and Experience

  • Fluent Arabic speaker is a mandatory requirement.
  • A minimum of 10 years of professional technical support experience, with at least 5 years at an L2/L3 level for enterprise .NET applications.
  • Demonstrable experience with SQL Server production troubleshooting.
  • Proven experience with log analysis and root cause analysis in production environments.
  • Experience coordinating across application, database, and infrastructure teams during incidents.
  • ITIL Foundation certification is preferred.

Required Technical Skills

  • Expertise in L2/L3 .NET application support, including diagnosing production issues in .NET Core REST APIs and **** WebForms applications, reading .NET stack traces, application logs, and event logs.
  • Proficiency in Windows Server administration, including IIS configuration and troubleshooting (application pools, bindings, request tracing), Windows Event Log analysis, and performance counters.
  • Strong SQL Server troubleshooting skills, including blocking queries, deadlocks, long-running queries, plan cache issues, and SQL Server error logs; capable of DBA-level diagnosis.
  • Advanced log analysis skills across Windows Event Log, IIS logs, .NET application logs, and structured logging output, with the ability to correlate logs across multiple layers.
  • Experience with AppDynamics (or equivalent APM) monitoring dashboards, including configuration, custom alert setup, performance baseline management, and transaction tracing.
  • Solid understanding of incident and problem management within the ITIL framework.
  • Fundamental network knowledge, including DNS resolution, load balancer behavior, and firewall rules.
  • Experience troubleshooting Identity Server issues, including SSO session problems and OpenID Connect flow debugging.
  • Basic Oracle skills sufficient to read Oracle alert logs and identify tablespace issues.
  • Awareness of DevOps pipelines and deployment processes.
  • Proficiency with secure remote access tooling and practices.

Professional Attributes

  • Exceptional composure under pressure, maintaining a calm, structured, and solution-focused approach during critical incidents.
  • Ability to provide clear and concise incident communication in Arabic to client stakeholders.
  • Strong documentation discipline, ensuring every incident is recorded, every RCA is filed, and every runbook is updated.
  • Effective escalation judgment, knowing when to resolve independently versus escalating to higher tiers.
  • High availability and reliability, understanding that on-call duties are a contractual obligation requiring consistent responsiveness.

Work Location and Details

This is a full-time, onsite position located in Riyadh, Saudi Arabia. The role requires a minimum of 10 years of professional experience.

breifcase+10 years

locationRiyadh

Remote Job
4 days ago