About the Role
W Hotels, a brand within Marriott International, is seeking a dynamic and experienced Mgr-Housekeeping to join their team in Riyadh, Saudi Arabia. This full-time management position is responsible for overseeing the daily operations of the Housekeeping department, ensuring that guest rooms, public spaces, and employee areas are maintained to the highest standards of cleanliness and presentation. The role plays a crucial part in ensuring both guest and employee satisfaction while adhering to operational budgets.
W Hotels is dedicated to sparking curiosity and opening new worlds, creating a space where life is experienced. The brand is driven by a culture of attentiveness and readiness, constantly reinterpreting luxury standards globally. Embracing the "Whatever/Whenever" philosophy, W Hotels brings guest passions to life. If you are original, innovative, and view the future as a space of possibilities, you are welcome to join the W Hotels family and become part of Marriott International's brand portfolio, where you can give your best, find your purpose, belong to a fantastic global team, and get the most out of yourself.
Key Responsibilities
- Oversee and manage the daily shift operations of the Housekeeping department, and if applicable, Recreation/Health Club and Laundry.
- Direct and collaborate with employees to ensure property guestrooms, public spaces, and employee areas are impeccably clean and well-maintained.
- Conduct regular inspections of guestrooms and public areas, holding individuals accountable for implementing corrective actions.
- Verify that guest room status is communicated to the Front Desk in a timely and efficient manner.
- Prepare daily work assignments by obtaining lists of rooms to be cleaned immediately and identifying prospective check-outs or discharges.
- Manage inventory of stock to ensure adequate supplies are available for the department.
- Support and supervise an effective inspection program for all guestrooms and public spaces.
- Understand and manage the impact of the department's operations on the overall property financial goals and objectives, striving to achieve or exceed budgeted targets.
- Ensure all employees have the necessary supplies, equipment, and uniforms.
- Communicate areas requiring attention to staff and follow up to confirm understanding and completion.
- Supervise daily Housekeeping shift operations, verifying compliance with all housekeeping policies, standards, and procedures.
- Participate in departmental meetings, consistently communicating a clear and consistent message regarding departmental goals to achieve desired results.
- Utilize all available on-the-job training tools to train new room attendants and provide necessary follow-up training.
- Establish and maintain open, collaborative relationships with employees, fostering a similar environment among the team.
- Schedule employees according to business demands and track employee time and attendance.
- Ensure employees understand their expectations and operational parameters.
- Administer property policies fairly and consistently, ensuring disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supporting the Peer Review Process where applicable.
- Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
- Observe employee service behaviors and provide constructive feedback to individuals.
- Ensure employee recognition programs are active and implemented across all shifts.
- Participate in an ongoing employee recognition program.
- Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to identify and address employee problems or concerns.
- Participate in employee progressive discipline procedures.
- Celebrate successes and publicly acknowledge the contributions of team members.
- Set a positive example for guest relations and embody the brand's service culture.
- Participate in the development and implementation of corrective action plans to improve guest satisfaction.
- Empower employees to provide excellent customer service.
- Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
- Respond to and effectively handle guest problems and complaints.
- Continuously strive to improve service performance.
Qualifications and Requirements
- High school diploma or GED required, along with 2 years of experience in housekeeping or a related professional area.
- Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable with no prior work experience required.
Required Skills
- Housekeeping
- Laundry operations
- Guest Satisfaction
- Budget Management
- Human Resources management
- Customer Service
Location and Work Type
This is a full-time management position located in Riyadh, Saudi Arabia. The specific address is Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519.
Commitment to Equal Opportunity
Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. The company actively fosters an environment where the unique backgrounds of its associates are valued and celebrated, recognizing that its greatest strength lies in the rich blend of culture, talent, and experiences of its associates. Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
