Technical support specialist Jobs in Riyadh

Join Our Team as a Helpdesk Support Specialist!
At Greenberg Traurig (GT), a leading global law firm with locations in 15 countries, we offer an exciting opportunity to become a part of our Technology Team located in our Riyadh Regional Headquarters.

Position Summary:
The Helpdesk Support Specialist plays a crucial role in providing support for attorneys and professional staff in a 24/7 phone-based call center environment. You will be ensuring efficiency and accuracy in every task, while collaborating effectively across teams.

Key Responsibilities:

• Resolve complex technical issues at point of contact.
• Utilize exceptional customer service skills to support a demanding client base.
• Assist with additional department activities as assigned.
• Be flexible and may be required to work overtime as needed.

Qualifications:

• 3+ years technical support experience in a law firm environment or 7+ years in a professional services organization.
• Exceptional customer service skills with a command of written and spoken English and Arabic.
• Microsoft Office Specialist certification in MS Word and other certifications are highly desirable.
• Experience with IT ticketing systems.
• Proficiency with Windows-based software, Microsoft Word, Excel, and Outlook is required.

If you thrive in a fast-paced and innovative environment and are ready to take on new challenges with confidence and resilience, we invite you to apply today!

Join SS&C Technologies as a Technical Support Specialist!

As a leading provider of investment, financial services, and software solutions, SS&C is looking for highly motivated technical consultants to provide dedicated on-site support for our Algo Credit Manager (ACM) solution at a prominent client in Riyadh, KSA. This role includes working closely with various stakeholders to ensure a high level of service and solution delivery.

Key Responsibilities:

• Assist the client’s production team with day-to-day management of ACM.
• Manage issues and perform release management.
• Conduct daily batch runs and monitoring of ACM processes.
• Review, record, and troubleshoot errors encountered during operations.
• Provide periodic on-call/stand-by support.

Qualifications:

• Previous experience with Algo Credit Manager (ACM) is desirable.
• Degree in a numerate/technical field or equivalent.
• At least 5 years of experience in supporting LIVE production systems, preferably within banking.
• Proficiency in Linux and familiarity with scripting (Groovy Script, Java Script, shell).
• Knowledge of database essentials.

Why Work at SS&C?
We offer flexibility in work arrangements, professional development opportunities, a competitive holiday scheme, and benefits designed to support employee well-being. We are committed to diversity and inclusion within our workforce, and we encourage applicants from all backgrounds.

Thank you for considering a career with SS&C Technologies!

Join Our Team as a Helpdesk Technical Support Specialist
Greenberg Traurig (GT), a global law firm located in 15 countries, offers a unique opportunity for a Helpdesk Technical Support Specialist at our Riyadh Regional Headquarters office. This role is essential in supporting attorneys and professional staff in a 24x7 phone-based call center environment.

Position Summary
The Helpdesk Support Specialist will resolve complex technical issues while providing exceptional customer service. The ideal candidate should thrive in a fast-paced environment, demonstrating strong problem-solving and decision-making abilities.

Key Responsibilities

• Resolve complex technical issues at point of contact.
• Provide customer support to a demanding client base.
• Assist with departmental activities as needed.
• Flexibility to work overtime as required.

Qualifications

• 3+ years in technical support in a law firm or 7+ years in a professional services organization.
• Exceptional customer service skills.
• Ability to communicate technical information in simple terms.
• Microsoft Office Specialist certification and A+ and Network+ certifications are desirable.
• Proficiency with Windows-based software and Microsoft Office applications.

Join Our Team as a Senior L3 Technical Support Specialist!

Dkhoon Emirates is seeking a highly skilled Senior L3 Technical Support Specialist to join our IT team in Riyadh. This role is pivotal in managing our IT infrastructure, particularly in Azure environments and Fortinet firewalls.

Key Responsibilities:

• Manage and troubleshoot complex issues in Azure environments.
• Configure and maintain Fortinet firewalls.
• Provide expert-level support to internal teams and clients.
• Collaborate with IT and Security teams to ensure system reliability and security.

Requirements:

• Minimum 5 years of L3 Technical Support experience.
• Strong knowledge of Azure and Fortinet technologies.
• Excellent problem-solving and communication skills.
• Ability to work in a fast-paced, high-stakes environment.

Join SMART Technology Solutions as a Technical Support Specialist!
We are a leading IT services and consulting company in Saudi Arabia, founded in 2007, and dedicated to supporting businesses with their technical needs. If you are passionate about technology and enjoy helping others, this is the role for you!

Key Responsibilities:

• Incident & Problem Management:
  - Perform advanced troubleshooting to identify root causes of recurring issues.
  - Document root causes, fixes, and preventive actions.
• Technical Troubleshooting & Resolution:
  - Diagnose and resolve complex hardware, software, network, and system issues.
• System & Service Support:
  - Support enterprise systems including Microsoft 365, Active Directory, and more.
• Escalation & Collaboration:
  - Escalate unresolved issues to Level 2 or vendors.
• Documentation & Knowledge Management:
  - Create and update knowledge base articles.
• Customer Communication:
  - Communicate clearly with customers regarding issue status and resolutions.
• Monitoring & Preventive Support:
  - Monitor systems and take proactive action to prevent incidents.

Requirements:

• Strong troubleshooting and analytical skills.
• Knowledge of ITIL processes.
• Ability to work under pressure.
• Clear documentation and communication skills.
• Certifications are strongly preferred (*, ITIL, CompTIA).

In return, we offer a culture of growth, continuous feedback, and a collaborative work environment. You can enjoy flexible work options, including up to 6 work-from-home days per month!