Technical support specialist Jobs in Riyadh

Job Purpose:
This position exists to provide hardware and software technical support efficiently, in a timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.

Key Accountability Areas:

• Technical Support:
  Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand. Perform installations, configuring systems, printers, network/Wifi, diagnosing hardware/software faults, and solving technical problems. Support the roll-out of new applications to meet given SLA and customer satisfaction.
• SLA Adherence:
  Follow Service Level Agreement targets for all operational processes including incidents and problems. Ensure no logical security incidents and no physical security breaches.
• Software Compliance:
  Ensure all installed applications are compliant with IT Department security, governance, and corporate policies and standards.
• Knowledge Management:
  Create and maintain knowledge articles/records to document the knowledge gained and provide support to fellow Technical Support staff.
• Documentation:
  Document ticket summary for all assigned tickets in a professional manner using the ITSM tool.

Role Accountability:
Ability to obtain updated soft and technical skills related to the job. Ensure quality requirements are met to develop effective quality control and processes.

Academic Qualification: Bachelor Degree in Computer Science or any relevant field.
Work Experience: 2 to 4 Years.

Join Our Team as a Technical Support Specialist!
At Baker Hughes, we are seeking a Technical Support Specialist for Completions and Wellbore Intervention, who enjoys working in collaborative teams and solving critical issues. Our Oilfield Services division offers intelligent, connected technologies to monitor and enhance energy extraction assets.

Key Responsibilities:

• Receive and manage customer technical requests on lower completions, including sand control and Inflow Control Devices (ICD).
• Meet with customers to discuss applications and designs of products and services.
• Conduct near wellbore simulations to design ICD completions and optimize production modeling.
• Utilize knowledge of reservoir engineering to communicate production flow dynamics to customers.
• Work independently and collaboratively to plan and design lower completion jobs.
• Identify suitable openhole packers and related systems for job planning.
• Document job performances and lessons learned for continuous improvement.
• Participate in Incident Investigations, addressing any field incidents related to products and services.
• Prepare detailed technical reports and proposals.
• Utilize simulation software like Netool, with additional software knowledge being an asset.
• Ensure compliance with job cycle management processes.

Qualifications:

• Bachelor's degree in a relevant field.
• 5+ years of experience in technical support for lower completions.
• Design experience with Inflow Control Devices (ICDs) for at least 5 years.
• Background in reservoir or petroleum engineering.
• Experience in Saudi Arabia is preferred.

Flexible Working:
This is a shift-based position. We value diverse working methods and will discuss flexible options with you upon application.

Baker Hughes invests in its workforce, offering contemporary work-life balance policies, comprehensive healthcare options, and additional benefits to make working with us both fulfilling and rewarding.

About the Job
The Technical Support Officer position at United Motors Company offers an exciting opportunity to provide essential technical assistance and support to our customers and internal teams. This role focuses on ensuring the seamless operation of our technical systems and delivering exceptional customer service.

Essential Duties and Responsibilities

• Technical Support: Provide technical assistance to customers, addressing inquiries and troubleshooting issues through various communication channels such as phone, email, or in person. Document and track all interactions and resolutions in our CRM system.
• System Maintenance and Troubleshooting: Monitor and maintain hardware, software, and network infrastructure; perform routine maintenance tasks including updates and backups; and troubleshoot technical issues in collaboration with IT or external vendors.
• Training and Documentation: Develop training materials to educate customers and internal teams, conduct workshops to improve technical skills, and create/update user manuals and other documentation.
• Customer Service: Provide excellent customer service by listening to concerns and resolving issues promptly. Maintain professionalism in all customer interactions and escalate unresolved issues appropriately for further action.

Minimum Requirements for the Role

• University Degree in Engineering
• 4 years of relevant experience
• Strong communication skills, proficiency in MS Office (Advanced Excel), and fluent in English
• Experienced in people and performance management, and knowledgeable in marketing principles and practices

Join Our Team as a Technical Support Specialist!
We at Alramz Real Estate are searching for a highly motivated and ambitious individual to fill the role of Technical Support Specialist under the Tamheer Program. This position offers an exciting opportunity to work in a dynamic environment within the real estate sector.

Key Responsibilities:

• Install computer applications, operating systems, and peripherals.
• Troubleshoot hardware and software issues.
• Receive and respond to technical support requests in a timely manner.
• Provide technical support to internal users.
• Install, configure, and maintain desktop systems and software.
• Document support cases and follow up on technical requests.

Requirements:

• Bachelor’s degree in IT, Computer Science, Information Systems, or related fields.
• Previous experience in technical support is a plus.
• Ability to research and identify technical solutions.
• Quick learner who can adapt to new technologies and systems.

Essential Skills:

• Good communication and problem-solving skills.
• Proficient in MS Office tools (PowerPoint, Excel, Word).
• Ability to work well in a team and collaborate effectively.