Technical support specialist Jobs in Riyadh

Job Purpose
This position exists to provide hardware and software technical support efficiently, in a timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.

Key Accountability Areas

• Technical Support:
  Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand. Perform installations, configuring systems, printers, network/WiFi, BitLocker, diagnosing hardware/software faults, solving technical problems, and supporting the roll-out of new applications to meet given SLA and customer satisfaction. Provide support for end users on different operating systems including Windows and Mac OS. Provide enterprise support for On-site and remote support at the assigned IT incident for any alfanar site. Work on providing Operations Management support for day-to-day service operations using incident management. Implement IT department policies and processes when responding to end-user support requests to delight customers on every ticket.
• SLA Adherence:
  Follow Service Level Agreement targets for all operational process including incidents and problems. Ensure no logical security incidents and no physical security breaches.
• Software Compliance:
  Ensure all installed applications are compliant with IT Department security, governance, and corporate policies.
• Knowledge Management:
  Create and maintain knowledge articles using ITSM knowledge management.
• Documentation:
  Document ticket summaries professionally using the ITSM tool.

Academic Qualification
Bachelor Degree in Computer Science or any relevant field.
Work Experience
2 to 4 Years.

Join ITI Sport as a dedicated and solution-driven Technical Support Specialist! As a part of our technology team, you will deliver exceptional IT support, ensuring optimal system performance and helping colleagues work efficiently in a dynamic, sports-driven environment.

Key Responsibilities:

• Provide prompt and user-friendly Level 1 and Level 2 technical support to staff, resolving hardware, software, and network issues both remotely and onsite.
• Diagnose and escalate complex problems to higher-level IT staff or external vendors as necessary, ensuring timely problem resolution.
• Install, configure, and maintain computers, mobile devices, printers, and other peripherals in accordance with ITI Sport’s standards.
• Support the onboarding of new employees, including system setup, account provisioning, and device deployment.
• Track, manage, and update all support requests via our IT ticketing system, ensuring accurate issue documentation and prompt status updates.
• Deliver clear technical guidance and user training to help team members use tools and technologies confidently and safely.
• Maintain up-to-date asset inventories and support system updates, backups, and security protocols.
• Contribute to IT documentation, FAQs, and quick-start guides to enhance user self-service resources.
• Participate in the testing and roll-out of new technology solutions or upgrades across the organization.

Essential Requirements:

• Associate’s degree or higher in Information Technology, Computer Science, or a related field; relevant certifications (CompTIA A+, Microsoft, etc.) are a plus.
• 12 years of proven experience in IT support, help desk, or a technical troubleshooting role.
• Comprehensive knowledge of Windows and macOS environments, as well as Google Workspace and Microsoft Office Suite.
• Solid understanding of networking concepts, endpoint security, and remote access tools.
• Excellent interpersonal and communication skills, able to explain technical issues to all user levels in clear, patient language.
• Strong problem-solving skills with meticulous attention to detail and the ability to prioritize tasks in a fast-paced environment.
• Ability to work collaboratively on cross-functional projects and support after-hours or weekend events as required.
• Commitment to maintaining data security, confidentiality, and compliance with internal IT policies.

Professional Attributes:

• Resourceful, adaptable, and proactive in identifying and addressing system challenges before they impact productivity.
• Eager to learn about new technologies, digital trends, and best practices in sports IT environments.
• Values inclusion and teamwork, readily assisting colleagues from diverse backgrounds and tech abilities.
• Prioritizes accountability, reliability, and integrity in all technical and customer support interactions.

Career Growth:

• Engage in structured onboarding and ongoing skills development, including access to technical certifications and training resources.
• Open pathways for advancement to senior technical roles, systems administration, or IT project management within the organization.
• Recognition for outstanding service delivery, innovative solutions, and continuous improvement in user support.
• Supportive, team-oriented culture that encourages professional growth and knowledge sharing.

How to Apply:

• Are you passionate about technology and delivering seamless support experiences? Submit your resume and a brief cover letter highlighting your IT troubleshooting skills, dedication to customer service, and interest in sports technology via our online application form.

Join the InterSystems Team as a Technical Support Specialist!
As a member of a worldwide team, you will develop your technical, professional, and personal skills in a collaborative and enjoyable environment. This role allows you to assist developers from our technology partners in creating and supporting their applications in real-world settings. You will have the opportunity to work with some of the world’s leading organizations across various industries, including healthcare, finance, and telecommunications.
Responsibilities:

• Provide immediate response to customer inquiries in accordance with service standards.
• Address technical support issues for custom developments, user-defined functions, interfaces, and reports.
• Utilize debugging and troubleshooting skills to identify application issues.
• Support application specialists in analyzing complex incident root causes.
• Participate in preparing training materials and technical documentation.
• Engage in customer satisfaction improvement initiatives.
• Participate in on-site technical training and support as required.
• Contribute to a 24-hour on-call support roster service.

Qualifications:

• Preferably experience with Hospital’s business workflows.
• Knowledge of InterSystems Object Script and experience with database methodologies.
• Skills in web-oriented languages, including HTML and JavaScript.
• Experience with SQL, performance troubleshooting, and HL7 technologies is preferred.
• A BS or MS in Computer Science or equivalent is required.