Join Bupa Arabia as a Customer Services Specialist! As a key member of our call center operations, you will ensure high-quality customer service delivery while managing daily performance through strategic planning and effective operations management.
Key Responsibilities:- Prepare reports and dashboards to manage call center performance.
- Analyze customer call trends to identify areas for improvement.
- Implement call center service strategies to enhance First Contact Resolution.
- Develop and enforce call center policies and procedures.
- Manage daily operations to ensure efficiency.
- Monitor and improve processes based on Key Performance Indicators.
- Provide coaching and feedback to enhance team performance.
Required Skills:- Strong background in customer service within telecommunications, insurance, hospitals, banks, or FMCG.
- Ability to multitask and thrive under pressure.
- Excellent communication and leadership skills.
- Problem-solving and analytical skills.
About Bupa Arabia: Founded in 1947, Bupa Arabia is a leading healthcare services provider in Saudi Arabia with over 10000 employees, committed to delivering exceptional health services.
Full-time
