Customer Services Full-time Jobs in Saudi Arabia

Company Description

Bazz is a beauty salon management and marketplace platform that empowers salons, spas, and beauty professionals to run smarter, grow faster, and connect with more clients. We're on a mission to transform the beauty industry through technology — and we're building a team that shares that passion. At Bazz, we believe that when beauty businesses thrive, confidence and creativity flourish in every community we touch.

Role Description

We are looking for a full-time Sales Consultant to join our team in a hybrid capacity, based in the Riyadh Region with flexibility for some remote work. This is an exciting opportunity to be part of a fast-growing startup that is reshaping how beauty businesses operate across Saudi Arabia and beyond.

The Sales Consultant will play a key role in driving Bazz's growth by identifying potential clients, building meaningful relationships, and guiding them through the full sales journey — from initial engagement to finalized onboarding. You will deliver customized consultations that speak directly to each client's business challenges, ensuring their goals are met through the right Bazz solutions. Maintaining high levels of customer satisfaction, collaborating closely with internal teams, and providing actionable feedback to refine our go-to-market strategies are also integral parts of this role.

On a day-to-day basis, you will:

• Prospect and engage salon owners, spa managers, and beauty business operators across the region
• Conduct discovery calls, product demos, and in-person meetings tailored to each client's unique needs
• Manage the full sales cycle from lead generation to deal closure and smooth client handover
• Build and maintain a healthy pipeline using CRM tools, tracking activity and forecasting accurately
• Collaborate with the marketing team to align on campaigns and lead generation initiatives
• Work with the product and onboarding teams to ensure client feedback shapes continuous improvement
• Meet and exceed monthly and quarterly sales targets, contributing directly to Bazz's regional expansion

Qualifications

• Proven expertise in Sales Consulting and client-facing roles, with a track record of driving customer growth and delivering business solutions
• Strong customer satisfaction and customer service skills to maintain and nurture lasting client relationships
• Excellent verbal and written communication abilities in both Arabic and English, with the confidence to clearly articulate solutions and foster client trust
• Comfortable working in a hybrid environment, balancing in-person client meetings and remote responsibilities effectively
• Proficiency in CRM tools such as HubSpot, Salesforce, or similar platforms
• Additional experience in startups, entrepreneurship, or SaaS sales is a strong plus
• Bachelor's degree in Business Administration, Marketing, Communications, or a related field is preferred

What We Offer

• Competitive base salary commensurate with experience
• Performance-based commission with uncapped earning potential
• Hybrid work model with flexibility
• Opportunity to grow within a fast-scaling, purpose-driven startup
• Collaborative team culture with direct access to leadership
• Ongoing training and full access to the Bazz platform

• CRM data is accurate, structured, and consistently maintained
• Leads are assigned, followed up, and converted efficiently
• Sales pipeline is fully visible with reliable forecasting
• Customer inquiries and complaints are tracked and resolved within defined SLAs
• Customer satisfaction and retention metrics are continuously improving
• Marketing efforts are clearly measurable with defined ROI
• CRM adoption across teams is high with full process compliance
• Reporting is timely, accurate, and actionable

• Administer and maintain the CRM system, including configuration, user access, and workflows
• Ensure integration between CRM, Inqlha application, operations platform, marketing tools, and communication channels
• Continuously optimize CRM structure to align with business needs
• Maintain high-quality customer and lead data through validation, cleansing, and standardization
• Define and enforce data entry standards and governance rules
• Perform regular data audits and ensure accurate customer segmentation
• Monitor and analyze sales pipeline performance
• Ensure proper lead assignment, tracking, and timely follow-up
• Provide accurate pipeline reporting and sales forecasting
• Track and manage all customer interactions
• Ensure all customer issues are logged and resolved
• Coordinate with Operations, Sales, and Technical teams
• Identify recurring issues and recommend improvements
• Track and manage customer requests and orders through the Inqlha application
• Monitor user activity and behavior on the platform
• Support onboarding of new users and guide them on using the platform
• Design and implement automation workflows
• Support alignment between Marketing, Sales, and Operations teams
• Train internal users on CRM usage and best practices

• Bachelor’s degree in Business Administration, Marketing, Information Systems, or a related field
• 2–4 years of experience in CRM management, customer service, or sales operations
• Hands-on experience with CRM platforms

• Strong analytical and data interpretation skills
• High attention to detail and data accuracy
• Excellent communication and cross-functional coordination
• Ability to manage multiple priorities in a fast-paced environment

• Respond to merchant inquiries via chat, WhatsApp, email, and calls when needed.
• Troubleshoot various product issues including bookings, subscriptions, and payments.
• Educate merchants using simple, clear guidance with visual aids.
• Accurately track and update ticket statuses.
• Identify recurring issues and provide insights for improvement.

• Fast response times and high resolution rates.
• High customer satisfaction scores.
• Effective escalations for technical bugs.

• Strong written communication skills in Arabic, basic English is a plus.
• Ability to manage multiple inquiries efficiently.
• Comfort with troubleshooting and learning new product features.
• Stable internet connection and a quiet workspace.

• Experience with support platforms like Zendesk or Freshdesk.
• Background in supporting small to medium-sized businesses.
• Understanding of payments and booking systems.

• Receiving customer inquiries and responding to them professionally and quickly.
• Handling customer complaints and providing appropriate solutions to ensure their satisfaction.
• Documenting customer data and updating communication records periodically.
• Cooperating with other departments to ensure an exceptional customer experience.