It & Software Jobs in Saudi Arabia

• Partner with cross-functional teams to maximize online customer experience.
• Develop and manage Kenvue’s eCommerce business and sales targets.
• Achieve revenue and profit targets while adhering to strategic goals.
• Regularly analyze business metrics to inform decision-making and enhance eCommerce performance.
• Engage with eCommerce partners to ensure effective communication and strategy execution.

• Minimum 5 years of eCommerce experience; 3 years in management, preferably within FMCG.
• Strong communication and negotiation skills.
• Relevant degree in Business, Marketing, or eCommerce.
• Proven success in developing business strategies.
• Arabic language proficiency from KSA preferred.

Job Summary:

The IT Help Desk Specialist will provide technical support and assistance to employees and customers, troubleshooting hardware, software, and network-related issues. She will ensure smooth IT operations, respond to inquiries, and offer effective solutions to enhance productivity and efficiency.

Key Responsibilities:

- Respond to and resolve technical support tickets via phone, email, or in-person.

- Diagnose and troubleshoot software, hardware, network, and system issues.

- Install, configure, and maintain computers, printers, and office applications.

- Support employees with email setup, VPN access, and security protocols.

- Document common technical issues and provide guidance for future troubleshooting.

- Collaborate with IT teams for system updates and improvements.

- Ensure compliance with cybersecurity best practices to protect data and infrastructure.

Qualifications & Skills:

- Bachelor’s degree or diploma in IT, Computer Science, or related fields.

- Strong problem-solving skills with the ability to analyze technical issues.

- Proficiency in Windows & macOS operating systems.

- Basic knowledge of networking (IP, DNS, firewalls, VPNs, etc.).

- Excellent communication skills in Arabic & English.

- Ability to multi-task and work under pressure in a fast-paced environment.

• Maintain daily operations of data communication links, routers, and firewalls.
• Manage and update local networks, including Active Directory and Mail Servers.
• Oversee antivirus servers and backup solutions.
• Assist users in troubleshooting software, hardware, and network issues.
• Supervise the Helpdesk team and maintain IT documentation.
• Support end-user equipment maintenance including PCs, laptops, and printers.
• Manage user authorization records and IT department documentation.
• Ensure proper operation of Office 365 services.

• Manage and maintain CX Dashboards and analytics tools.
• Ensure data integrity and real-time reporting for key CX metrics.
• Provide technical support for SAP-related tasks within the CX scope.
• Support the team in leveraging cloud analytics and digital tools.
• Liaise with IT and Data Management teams for system integration and improvements.

• Proficiency in managing and maintaining CX dashboards and analytics tools.
• Strong ability to ensure data integrity and real-time reporting for key CX metrics.
• Experience in providing technical support for SAP-related tasks within the CX scope.
• Familiarity with cloud analytics and digital tools.
• Excellent communication skills to liaise effectively with IT and Data Management teams.
• Experience with cloud platforms and technical troubleshooting.
• Strong command of SAP systems, data analytics, and BI tools.

• Bachelor's degree in Computer Science or Information Technology.

• Technical Support: Provide first-line support for hardware, software, and network-related issues. Respond to service desk tickets, troubleshoot problems, and ensure timely resolution. Assist end-users with IT-related issues.
• Hardware & Software Maintenance: Install, configure, and maintain computers, printers, and other IT equipment. Perform regular updates and patches for software applications.
• Network Support: Assist in maintaining local area networks (LAN), wireless networks, and internet connectivity. Monitor network performance.
• System Administration Support: Help create and manage user accounts and access controls, ensuring compliance with IT policies.
• IT Projects Support: Assist in deploying new IT systems or upgrades and support IT-related training sessions.

• Basic knowledge of hardware, software, and network systems.
• Strong problem-solving abilities.
• Excellent customer service and interpersonal skills.
• Effective time management to juggle multiple tasks.
• Adaptability to learn and implement new technologies.

• Experience: 13 years in a related role.
• Education: Diploma in Information Technology, Computer Science, or a related field.
• Professional Level: Entry-level.

• Qualifications: Bachelor's degree in Information Technology or a related field.
• Experience: Previous experience in the same field is required.
• Skills: Strong knowledge of networks, hardware, software, and security systems.

• Provide first-level technical support for hardware, software, and network-related issues via phone, email, and in-person
• Troubleshoot and resolve user issues related to operating systems, applications, and other IT services
• Assist users with account setup, password resets, and other access-related inquiries
• Maintain and update IT documentation, including user manuals, troubleshooting guides, and FAQs
• Monitor and manage IT support tickets, ensuring timely resolution and follow-up
• Assist with the installation, configuration, and maintenance of IT equipment such as computers, printers, and networking devices
• Conduct training sessions for employees on new software applications and IT policies
• Escalate complex issues to senior IT staff or other departments as needed
• Stay current with technology trends and advancements to provide relevant support to users

• Associate degree in Computer Science, IT, or related field preferred
• Proven experience in IT support or helpdesk position
• Strong understanding of computer systems, mobile devices, and other technology
• Excellent troubleshooting skills and the ability to diagnose technical problems
• Strong communication skills and the ability to explain technical concepts to non-technical users
• Ability to work independently and as part of a team
• Customer-focused attitude and commitment to providing quality service
• Familiarity with ticketing systems and IT service management best practices
• Knowledge of network protocols and administration is a plus
• Fluency in Arabic and English

Diagnosing faults and determining the type of issue (software, network, or others) and providing preliminary solutions.

Troubleshooting technical issues related to internet connectivity, printers, system updates, and passwords.

Directing complex issues to specialized teams such as the networking or server teams.

Installing new software and maintaining existing programs, and removing viruses and malware.

Setting up new computers and printers, connecting them to the network, and installing the required software.

Training employees to use the systems correctly and safely, and explaining technical updates.

Social media and IT

• Education: Bachelor or Associate Degree
• Language Skills: English
• Experience: Over 2 years

• Assist staff with installation, configuration, and ongoing usability of desktop computers and software.
• Resolve technical problems with desktop computing equipment and software in collaboration with vendor support.
• Ensure seamless interconnection of desktop computers with various systems.
• Train staff on hardware and software use.
• Recommend and perform system upgrades.
• Collaborate with procurement for hardware and software purchases.
• Maintain LAN/WAN records and assist with telephone systems.
• Conduct data backup and restoration.