Management and maintenance of the online store, including adding, updating, and deleting products.
Follow-up and processing of electronic orders from the moment of purchase until delivery.
Tracking delivery operations.
Responding to customer inquiries via the website, email, or social media.
Managing electronic payments and return and exchange processes.
Monitoring inventory levels and ensuring product availability.
Preparing sales reports and analyzing e-commerce performance.
Supporting and implementing digital marketing campaigns.
Managing promotional offers, discounts, and special offers on the platform.
Ensuring a smooth and user-friendly online shopping experience.
Handling simple technical issues or coordinating with the technical team when needed.
Ensuring compliance with company policies and quality standards.