Full-time Remote Jobs in Saudi Arabia

📝 Job Advertisement - Operations Officer

Job Type: Remote

Working Hours: 11 hours daily — from 11 AM to 11 PM Saudi time (includes break times)

⸻

🛠 Core Duties and Responsibilities:
• Accurately manage daily bookings through platforms like Salla and Google Calendar.
• Coordinate photo shoot schedules in accordance with the schedules of photographers and clients.
• Respond to client inquiries via WhatsApp for Business in a polite and professional manner.
• Confirm bookings and send reminders to clients before the appointment.
• Coordinate between different departments (photographers – fashion – marketing) to ensure workflow smoothness.
• Follow up on payments and ensure orders are complete before providing the service.
• Flexibly and quickly solve issues and modifications in bookings.
• Prepare weekly reports on performance, bookings, and customer feedback.
• Respect client privacy and confidentiality of data and requests.

⸻

🧩 Additional Tasks to Support Workflow:
• Monitor delayed or unconfirmed bookings and follow up with clients or the team.
• Gather client feedback after sessions and analyze it to improve service quality.
• Create a database for recurring and distinguished clients.
•-Contribute to preparing the weekly or monthly schedule for photographers according to workload intensity.
• Coordinate with the marketing team for scheduling alerts and promotions on communication channels.
• Follow up on any sessions that require reshooting or special adjustments, according to work policy.
• Prepare documents or PDF files for clients (such as session guides or terms of service).
• Write daily or weekly performance reports for management on workflow and notes.
• Prepare ready responses to frequently asked questions to speed up response times to clients.
• Prepare a daily work plan based on the shooting schedule and task distribution.
• Coordinate with delivery companies in case there are supplies to be delivered or picked up.

⸻

🎯 Required Skills:
• Proficient in using:
• WhatsApp for Business
• Google Calendar
• Salla platform or similar booking systems
• High organization, quick learner, and accuracy in work.
• Strong communication skills (written and verbal).
• The ability to work under pressure and make quick decisions.
• Previous experience in operations management or customer service is preferred.

⸻

📌 Notes:
• Initial training on platforms and work systems will be provided.
• Fully dedicated commitment during working hours is a prerequisite.
• Stable internet connection and a quiet, organized work environment are preferred.

• Team Leadership: Lead and mentor the customer service team, fostering a culture of excellence and continuous improvement.
• Customer Experience Management: Design and implement strategies to improve overall patient experience, ensuring timely resolution of inquiries.
• Hospital Delegation: Build strong relationships with hospitals to facilitate effective communication and collaboration.
• Patient Journey Optimization: Map and analyze the patient journey to enhance satisfaction.
• Reporting and Analysis: Prepare reports on customer service performance for senior management.
• Compliance and Quality Assurance: Ensure compliance with regulatory requirements and implement quality assurance measures.

• Bachelor's degree in Business Administration, Healthcare Management, or related field; Master's is a plus.
• Minimum of 8 years in customer service management, preferably in healthcare.
• Strong understanding of healthcare operations and patient experience.
• Excellent leadership and communication skills.
• Proficiency in data analysis and reporting tools.

• Flexible working mode
• International exposure
• Certifications like “Great Place to Work”
• Working hours as per KSA Labor Law

• Team Leadership: Lead and mentor the customer service team, fostering a culture of excellence and continuous improvement.
• Customer Experience Management: Design and implement strategies to improve overall patient experience, ensuring timely resolution of inquiries.
• Hospital Delegation: Build strong relationships with hospitals to facilitate effective communication and collaboration.
• Patient Journey Optimization: Map and analyze the patient journey to enhance satisfaction.
• Reporting and Analysis: Prepare reports on customer service performance for senior management.
• Compliance and Quality Assurance: Ensure compliance with regulatory requirements and implement quality assurance measures.

• Bachelor's degree in Business Administration, Healthcare Management, or related field; Master's is a plus.
• Minimum of 8 years in customer service management, preferably in healthcare.
• Strong understanding of healthcare operations and patient experience.
• Excellent leadership and communication skills.
• Proficiency in data analysis and reporting tools.

• Flexible working mode
• International exposure
• Certifications like “Great Place to Work”
• Working hours as per KSA Labor Law

• Team Leadership: Lead and mentor the customer service team, fostering a culture of excellence and continuous improvement.
• Customer Experience Management: Design and implement strategies to improve overall patient experience, ensuring timely resolution of inquiries.
• Hospital Delegation: Build strong relationships with hospitals to facilitate effective communication and collaboration.
• Patient Journey Optimization: Map and analyze the patient journey to enhance satisfaction.
• Reporting and Analysis: Prepare reports on customer service performance for senior management.
• Compliance and Quality Assurance: Ensure compliance with regulatory requirements and implement quality assurance measures.

• Bachelor's degree in Business Administration, Healthcare Management, or related field; Master's is a plus.
• Minimum of 8 years in customer service management, preferably in healthcare.
• Strong understanding of healthcare operations and patient experience.
• Excellent leadership and communication skills.
• Proficiency in data analysis and reporting tools.

• Flexible working mode
• International exposure
• Certifications like “Great Place to Work”
• Working hours as per KSA Labor Law

• Excellent communication and organizational skills
• Manage full recruitment cycle and onboarding processes
• Maintain employee records and ensure HR systems are up to date
• Monitor attendance, leaves, and performance evaluations
• Ensure compliance with labor laws and internal policies
• Support leadership with strategic planning and workforce development

• Understand and Grow a Target Segment: Leverage your audience insights to identify pain points and untapped opportunities, which will guide positioning, messaging, and adoption efforts for your assigned merchant segment.
• Support Go-to-Market (GTM) Execution: Collaborate across different teams to plan and execute product launches and campaigns that resonate effectively with your segment.
• Develop Insightful Content: Create various types of content that meet your audience's needs, such as landing pages, case studies, lifecycle emails, FAQs, and more, ensuring clarity, value, and simplicity.
• Daily Tasks: Engage with merchants regularly through direct messaging or calls to stay updated on their challenges. Collaborate with the product team to understand upcoming features and shape appropriate messaging. Work with the lifecycle team to devise campaigns that boost adoption among your assigned audience. Brief the creative team on design and writing contexts and check performance metrics to assess merchant engagement.

• 35 years of experience in product marketing or audience-focused roles, preferably within SaaS or eCommerce.
• In-depth understanding of eCommerce merchant dynamics.
• Demonstrated ability to drive execution in messaging, positioning, content creation, and campaign support.
• Exhibit high curiosity, ownership, and a proactive mindset.

• Preparedness with insights, ideas, and structured thinking.
• Evidence of past work including content, messaging documents, or successful launches.
• A strong commitment to understanding and empathizing with our merchants.

• Training & Development opportunities.
• Performance bonuses.
• Flexible work-from-home arrangements.

• Receiving incoming materials and storing them according to policies.
• Identifying the supplies and devices necessary for the workflow.
• Preparing equipment receiving memos.
• Issuing requests and preparing them for the official authorities.
• Preparing and documenting work reports.

• High School Level.
• One year of practical experience.

• Order acceptance.
• Taking responsibility.
• Proficiency in receiving goods.
• Ability to archive.

• Arabic: Advanced
• English: Intermediate

• Identify customer needs and recommend product solutions.
• Execute trade terms and conditions in modern trade chains.
• Answer customer inquiries regarding features, pricing, and additional services.
• Achieve monthly and quarterly sales targets set by the Sales Manager.
• Manage product availability and maximize shelf space and POS opportunities.
• Regularly report on results and collaborate with internal teams.

• At least a secondary school degree (higher education is advantageous).
• 23 years of FMCG Field Sales experience.
• Up-to-date market knowledge.
• Understanding of merchandising processes and sales tools.
• Excellent verbal communication skills.
• Self-motivated and organized.
• Ability to build relationships with key contacts.
• Entrepreneurial mindset.

• Identify customer needs and recommend product solutions.
• Execute trade terms and conditions in modern trade chains.
• Answer customer inquiries regarding features, pricing, and additional services.
• Achieve monthly and quarterly sales targets set by the Sales Manager.
• Manage product availability and maximize shelf space and POS opportunities.
• Regularly report on results and collaborate with internal teams.

• At least a secondary school degree (higher education is advantageous).
• 23 years of FMCG Field Sales experience.
• Up-to-date market knowledge.
• Understanding of merchandising processes and sales tools.
• Excellent verbal communication skills.
• Self-motivated and organized.
• Ability to build relationships with key contacts.
• Entrepreneurial mindset.

• Analyze project elements and activities and organize them.
• Prepare the necessary material and human resources for project implementation.
• Monitor the progress of implementation and compare it with the planned program.
• Prepare specialized documents and reports and raise appropriate recommendations.

• Practical experience of no less than 10 years.
• Proficiency in Arabic (advanced).
• Advanced skills in information technology and software related to project management.