Full-time Customer complaints clerk Jobs for Female in Jeddah

Customer Service Specialist Role
Join the Elaf Arab Company for General Contracting team as a Customer Service Specialist not only to meet customer needs but to exceed their expectations. We will work alongside you to ensure high-quality service delivery and customer satisfaction.
Responsibilities:

• Conduct studies and analyses to improve performance metrics and efficiency.
• Coordinate with the quality department to update customer service procedures.
• Develop advanced programs to enhance service levels and support customer needs.
• Analyze data to identify strengths and weaknesses in the customer service system.
• Prepare specialized documents and reports related to customer service.

Requirements:

• A bachelor's degree in records management and electronic archiving is required.
• Microsoft Certified System Engineer (MCSE 2003) certification is preferred.
• At least one year of experience in customer service.
• Fluency in Arabic and English.

Benefits:

• Flexible working hours.
• Working in a motivating and supportive environment.

Job Title: Customer Service Specialist

Job Description: Your role in this position includes setting and defining performance and quality indicators in customer service. You will participate in updating customer service procedures and manuals and developing programs to achieve high quality and professionalism. You need to identify the strengths and weaknesses in the current systems and prepare documents and reports related to customer service.

Main Duties and Responsibilities:

• Conduct studies and analyses to determine key performance indicators.
• Update customer service procedures and manuals and coordinate with various departments.
• Develop innovative programs to ensure meeting customer expectations.
• Analyze information to improve service quality.
• Prepare documents and reports and provide suitable recommendations.

Skills: Use of computer applications.