Customer Services Jobs in Riyadh

Job Summary:

The customer service representative is responsible for providing professional and effective support and assistance to customers, whether via phone, email, live chat, or social media. This role aims to ensure customer satisfaction and resolve their issues and inquiries effectively, reflecting a positive image of the company.

Main Responsibilities:

• Interacting with Customers: Responding to customer inquiries and providing necessary assistance in a friendly and professional manner.

• Problem Solving: Handling customer complaints and finding suitable solutions in a timely manner, escalating complex issues to senior management when necessary.

• Providing Information: Supplying customers with accurate and complete information about the company's products or services.

• Documenting Data: Recording all interactions with customers, complaints, and solutions in a dedicated database.

• Follow-up: Following up with customers after service provision to ensure their satisfaction and fully resolve their issues.

• Internal Collaboration: Working with other teams within the company (such as sales and technical support) to ensure the best possible service delivery.

• Achieving Goals: Contributing to achieving the customer service department’s goals related to key performance indicators (KPIs) such as customer satisfaction rate and response time.

• Welcoming visitors or clients, directing them to the responsible person or the appropriate office.
• Ensuring that visitors register upon their arrival at the reception area and saving their data on the computer.
• Ensuring that the reception area is organized and contains all necessary office supplies such as pens, brochures, and work-related papers.
• Answering incoming phone calls and transferring them.
• Receiving and sorting daily mail.
• Providing administrative support and coordinating work activities.
• Receiving emails and responding to them.
• Sending and receiving faxes and saving work-related files.
• Interacting with clients and strengthening the relationship with them.
• Organizing appointments and scheduling meetings, updating calendars.
• Keeping copies of documents and records.
• Answering any inquiries or questions that clients or visitors may have.
• Maintaining the office filing system.

-Working hours: 8 hours

-Five days a week

-English language is required

📢 Job Announcement | Field Sales Representative – Riyadh

Peace be upon you and God's mercy and blessings,

A specialty coffee roastery in Riyadh announces a job opportunity for the title:

🧑‍💼 Field Sales Representative

✅ Requirements:
•Experience in sales.
•Ability to work in the field and visit clients.
•Having a personal car for transportation.

🎯 Duties:
•Promoting the roastery's products and increasing sales.
•Building professional relationships with clients and cafes.
•Following up on orders and ensuring customer satisfaction.

💼 Benefits:
•Attractive monthly salary
•Commission and incentives based on performance
•Specialized training on products and selling techniques

📨 To apply:
Please send your resume via WhatsApp to the number:
📱 05********

Working hours are 8 hours a day, 5 days a week.

• Ensuring to deal with visitors and calls in a warm and nice and professional manner, while trying to anticipate their needs as much as possible.

• Following the security procedures for registering visitors and guests, and managing the visitor log in an Excel file.

• Managing and directing visitors arriving at the office, especially government officials, clients, suppliers, and other guests, including gathering the necessary information about the purpose of their visit and informing the relevant person of that.

• Having the necessary skills to deal with any complaints from clients or visitors in a professional and respectful manner, and referring them to the appropriate person when needed.

• Dealing with visitor cards, keeping written records of visitors, issuing temporary visitor cards, and ensuring their return after the visit; in addition to controlling all entry doors and communicating with the security company in case of any issues.

• Managing daily requests from on-site employees.

• Recording, tracking, and updating help requests related to equipment breakdowns and necessary improvements, updating the status as needed.

• Managing and issuing permanent and temporary cards, activating and distributing them.

• Maintaining the filing system at the reception and regularly updating it according to CBRE procedures, with adherence to health and safety procedures and reporting any risks, and attending CBRE trainings.

• Receiving all postal shipments and keeping a record of all received shipments.

• Ensuring compliance with security and emergency procedures for clients at all times, and actively participating in building evacuations according to incident control procedures.

• Following up on attendance and absence records and regularly updating the list.

• Collaborating with colleagues to share daily reports and information in a constructive manner.

• Collecting and documenting operating procedures for all departments related to customer service.
• Preparing and sending customer satisfaction surveys.
• Direct communication with customers to ensure service quality.
• Representing the customer's voice within the company and promoting a culture of initiative in customer service.
• Preparing detailed periodic reports on complaints and recurring issues.
• Providing maintenance links and official documents to the customer.
• Collecting and organizing a customer database.
• Managing permissions for systems related to customer service.
• Organizing training courses for the team.
• Improving the customer reception environment and achieving their satisfaction.

• At least 5 years of experience in customer service.
• High communication skills both written and verbal.
• Deep understanding of customer needs.
• Bachelor's degree in Business Administration or any related field.

Responsibilities of the Joy Fields Supervisor

1- All employees without exception must welcome customers with a smile and greeting (Welcome, please)

2- All employees without exception must be aware of and adhere to the store's rules and policies (attached)

3- Monitoring the wooden door during the supervisor's presence in the store. In case of crowding, the supervisor stands by the wooden door to assist the cashier in controlling the door, fitting children with bracelets, and monitoring the schedule (Google Sheet). If the children's time is about to end, the cashier should be notified to contact the parents and inform them of the approaching end time and offer an additional hour for 20 riyals.

Important Note:
No worker is allowed to open the wooden door and exit without showing the invoice to the cashier *store rules*
And if the worker needs to contact her supervisor, she must ask for help from the supervisor or the cashier and is prohibited from leaving the wooden door with the child under any circumstances.

4- Supervising the organization of the hall (the safety of children by making a supervisory round inside the maze every hour and organizing the accompanying persons by not allowing them to sit on the stairs or in the play areas)

5- Supervising the arrangement of the toys and placing them in their designated area and directing the cleaning worker to arrange them.

6- Supervising the cleanliness of the hall and the waiting table (eating and drinking inside the game hall is prohibited) *store rules* and directing the cleaning worker in case of any violations (napkins or similar) on the floor.

7- Supervising the cleanliness of the bathrooms and directing the cleaning worker to place napkins at the end and go out to throw the diapers outside the store if present to avoid unpleasant odors.

8- Organizing games and physical activities such as musical chairs and lost heart, and so on every hour with the children and assisting a child in completing an artistic work if purchased.

9- Politely reminding the client upon exit for feedback, "I am with you, so-and-so, and I would be happy for your feedback on Google".

We are looking for a receptionist/cashier

8 working hours

One day off,

Salary 5000 including allowances

21 days of vacation

** For Saudis only