Customer Services Jobs in Riyadh

Sabbar is Saudi Arabia’s leading AI-powered recruitment platform helping businesses hire faster, smarter, and at scale— We're on a mission to get everyone a job!

What you will do: 

As a Sales Development Representative (SDR) at Sabbar, you’ll be the first point of contact with potential customers. Your job is to introduce them to Sabbar, qualify their needs: 

• Prospect and reach out to new business leads via phone, WhatsApp, and email
• Qualify inbound and outbound leads 

• Book demos and pitch meetings

• Maintain and update CRM with activity and pipeline status

Do you have the following?

• Have 1–2 years of experience in sales or customer-facing roles (SaaS or B2B)
• Are comfortable with high-volume outreach (30+ calls a day)

• Communicate clearly and persuasively

• Are organized, proactive, and hungry to grow

• Experience in using CRM like HubSpot and Pipedrive

• Greet and welcome guests upon arrival.
• Manage reservations and maintain an organized seating chart.
• Assist in promptly seating guests and providing menus.
• Inform guests of daily specials and handle inquiries.
• Coordinate with waitstaff to ensure timely service.
• Monitor the dining area for cleanliness and guest satisfaction.
• Address guest complaints professionally.
• Assist in training new host staff.
• Participate in team meetings for service improvements.

• 13 years of experience in hospitality.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Positive attitude and friendly demeanor.
• Ability to multitask and work flexible hours.
• Familiarity with reservation management software is a plus.

• Handle incoming and outgoing calls professionally and efficiently.
• Respond to customer inquiries, resolve issues, and provide accurate information about products or services.
• Maintain a positive and helpful attitude in every interaction.
• Record details of customer interactions, transactions, comments, and complaints.
• Escalate complex issues to the appropriate department when needed.
• Follow up with customers to ensure issues are resolved to their satisfaction.
• Adhere to call center scripts, policies, and procedures.
• Achieve individual performance targets such as call handling time, quality, and customer satisfaction.
• Work collaboratively with team members to meet overall call center goals.
• Stay up to date with product knowledge and service updates.

• Diploma or Bachelor’s degree in Business, Communications, or a related field.
• 13 years of experience in a call center or customer service role.
• Proficient in English (verbal and written).
• Strong communication and problem-solving skills.
• Ability to handle pressure and multitask in a fast-paced environment.
• Customer-focused with a positive and professional demeanor.

• Welcoming clients and answering phones.
• Scheduling appointments and managing client inquiries.
• Addressing complaints and performing various administrative tasks.

• Excellent communication skills in Arabic and English (Mandatory).
• A positive attitude and strong organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Attention to detail and a customer service orientation.
• High school diploma or equivalent.

We are seeking a talented Social Media Management Specialist to develop and implement engaging social media posts across multiple platforms (Snapchat, TikTok, Instagram, and X). The ideal candidate will be responsible for creating compelling content, managing daily social media platforms, analyzing performance metrics, and staying current with marketing trends to drive brand awareness and engagement. Key responsibilities include developing content, crafting engaging posts, monitoring social media channels, responding to audience interactions, and providing reports to optimize social media performance.

Female medical representative required in Riyadh for well known medical company.. medical ********** previous exp required

We are seeking a talented Social Media Management Specialist to develop and implement our social media strategy across multiple platforms. The ideal candidate will be responsible for creating engaging content, managing daily social media operations, analyzing performance metrics, and staying current with digital marketing trends. Key responsibilities include developing content calendars, coordinating with the marketing team, managing community engagement, running paid social campaigns, and providing detailed analytics reports to measure ROI and social media success.

• Communicate with customers through calls and chats.

• Work with internal departments to meet customer's needs.

• Handling Customers complaints.

• Identify and help solve customer issues quickly and effectively.

• Responding efficiently and accurately to customers, explaining possible solutions, and. ensuring that customers feel supported and valued.

• Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.

• Handling customer’s surveys upon need.

• Minimum Education: Diploma.

• Has experience of 1+ Years in handling customer tickets and chat support

• Professional Multi-tasker (worked in a company where you handle multiple tasks at the same time)

• Prior experience in customer service is a MUST

• Able to use CRMs.

• Responding promptly to customer inquiries via phone, email, or chat.
• Providing accurate information regarding products, services, and order statuses.
• Addressing complaints and issues with professionalism and empathy.
• Collaborating with other departments to resolve customer concerns effectively.
• Maintaining accurate records of customer interactions and transactions.
• Identifying opportunities for process improvements.
• Staying updated with company policies and procedures.
• Contributing to a positive team environment.

• Bachelor's degree in business, communications, or a related field.
• Proven experience in customer service, preferably in logistics or e-commerce.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with attention to detail.
• Ability to work in a fast-paced environment.

• Respond to customer inquiries via phone, email, or chat.
• Diagnose and resolve technical issues related to SiFi's platform.
• Provide step-by-step guidance for troubleshooting common problems.
• Document customer interactions and solutions in our CRM.
• Escalate complex issues to the engineering or product teams as needed.
• Follow up with customers to ensure issue resolution and satisfaction.
• Contribute to support documentation and knowledge base articles.
• Stay updated with SiFi's product changes and technical specifications.

• Bachelor's degree in a technical field (Computer Science, IT) or equivalent experience.
• 1+ year of experience in a technical support role, preferably in software or FinTech.
• Strong technical aptitude and problem-solving skills.
• Excellent verbal and written communication skills in English and preferably Arabic.
• Familiarity with troubleshooting software and web applications.
• Good understanding of basic networking concepts.

• Serve as the first point of contact for incoming customer inquiries and requests via phone, email, and chat.
• Support frontline Customer Service operation teams to ensure operational excellence and excellent customer service.
• Troubleshoot and resolve technical issues, collaborating with other teams as needed.
• Produce accurate reports and identify root causes to improve team performance and service quality.
• Complete ad-hoc assignments from the Customer Experience Functional team.
• Initiate projects to enhance customer satisfaction and meet business requirements.

• Advanced skills in Excel and PowerPoint.
• Good communication skills in Arabic and basic communication in English.

• Develop and implement social media strategies to increase brand awareness and engagement.
• Create and manage content across various social media platforms.
• Analyze and report on social media performance metrics to ensure effective engagement.
• Collaborate with team members to design campaigns and promotional materials.

• Aged between 25 to 40 years.
• At least 2 years of solid experience in a related field.
• Excellent written and verbal communication skills in English.
• Aggressive and ambitious team player who can work under pressure to meet deadlines.
• Strong ability to multi-task and prioritize responsibilities.

• Content Creation & Scheduling: Support the development of localized content calendars across platforms (Instagram, X, TikTok, Snapchat, etc.). Create engaging, platform-native content in Arabic and English that resonates with the Saudi audience. Collaborate with designers and video editors to brief and finalize visual content.
• Community Engagement: Monitor and respond to comments, DMs, and tags in a timely and brand-appropriate manner. Escalate issues to internal stakeholders when needed and track recurring feedback. Engage with local trends and viral topics in real time to maintain relevance.
• Campaign Execution: Support social media campaigns, influencer partnerships, and real-time coverage of events or launches. Coordinate with internal teams and agencies to ensure timely delivery of assets and posts.
• Analytics & Reporting: Track post performance and campaign metrics, compiling weekly and monthly reports. Provide insights and suggestions to improve engagement and reach in the Saudi market. Monitor competitor social activity and industry trends.

• Bachelor’s degree in Marketing, Media, Communications, or related field.
• More than 6 years of experience managing social media accounts in Saudi Arabia (either in-house or agency).
• Native-level Arabic with strong English skills (written and verbal).
• Proficient in using social tools like Sprinklr, Hootsuite, Meta Business Suite, TikTok analytics, etc.
• Deep understanding of the Saudi digital and cultural landscape.

• Saudi national preferred.
• Proactive, creative, and highly organized.
• Passionate about digital storytelling and social culture in KSA.
• Ability to work well under pressure and meet deadlines in a fast-paced environment.

• Greet and assist guests throughout the booking process with personalized service.
• Represent Stella Stays, leaving a memorable first impression.
• Register guests and guide them through digital check-in/check-out procedures.
• Respond to and resolve guest issues positively and promptly.
• Support the guest experience and assist new team members.
• Prepare training materials and facilitate community meetings.
• Maintain cleanliness and organization of units.
• Manage inventory, supplies, and equipment.
• Collaborate with various teams to enhance guest satisfaction.

• High school diploma or equivalent; further education in hospitality preferred.
• Proven experience in customer service, focused on delivering excellence.
• Excellent communication skills in English and Arabic.
• Strong organizational skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays.
• Basic computer skills, including Microsoft Office.
• A passion for the hospitality industry.