Customer Services Jobs in Riyadh

• Handle customer inquiries via phone.
• Manage complaints effectively and provide resolutions.
• Perform administrative tasks as required.
• Ensure customer satisfaction and loyalty.

• Proficiency in English (B1 - C1).
• Strong customer service and customer support skills.
• Effective communication and interpersonal abilities.
• Capability to multitask and work under pressure.
• A minimum of 1 year of experience in customer service.
• Willingness to work shifts (24/7).

• Respond to customer inquiries and provide support.
• Resolve customer issues promptly and effectively.
• Advising customers on products and services.
• Act as a bridge between the company and customers, reflecting a positive image of the clinic.

• Greet guests warmly and manage reservations/walk-ins.
• Handle phone inquiries and provide accurate information.
• Coordinate seating with the service team for smooth operations.
• Maintain a clean and organized reception/front desk area.
• Support daily operations and uphold hospitality standards.

• Experience in hospitality or customer service.
• Strong English communication skills.
• Professional appearance and positive attitude.
• Confident, polite, and guest-focused personality.
• Flexibility to work shifts and weekends.
• Preference given to candidates meeting local Saudization requirements.

• Receiving and processing payments for new and trade-in vehicles, alongside service and maintenance work.
• Ensuring the safe custody of Vehicle Cash Checks (VCC) and releasing Gate Passes for vehicles post-account clearance.
• Processing payments through various methods including petty cash, credit cards, and checks.
• Reconciling cash and credit card transactions at the end of each day.
• Maintaining precise records of transactions and daily cash balances, including submission of petty cash reports.
• Answering customer inquiries regarding pricing and services offered.
• Communicating effectively with customers about their payments and outstanding balances.
• Resolving any customer complaints related to financial transactions.
• Assisting with inventory management through counts and reconciliation.

• Greet and direct visitors.
• Answer phone calls and manage communications.
• Organize appointments and meetings.
• Handle emails and messages efficiently.

• Professional appearance and attitude.
• Strong communication skills.
• Proficiency in computer use.

• Competitive salary.
• Supportive and positive work environment.
• Continuous training and development opportunities.

Working hours are from 11 :00 am to 8:00 pm and the day off is Sunday

• Develop and implement a comprehensive social media strategy aligned with brand goals and seasonal campaigns.
• Identify target audiences and create tailored content plans for platforms.
• Stay up-to-date with social trends, platform updates, and competitor activity in the F&B space.
• Oversee content calendars, ensuring consistent, high-quality, brand-aligned posts.
• Coordinate with photographers, videographers, and graphic designers when needed.
• Write engaging copy that reflects the brand voice.
• Monitor and respond to customer inquiries, comments, and messages in a timely and professional manner.
• Generate regular reports on engagement, reach, conversions, and campaign ROI.
• Use insights to optimize content, posting times, and ad performance.
• Work closely with marketing, PR, operations, and product development teams to align messaging and promotions.
• Support new restaurant launches, seasonal campaigns, and major events through targeted social campaigns.

• Diploma or Bachelor’s degree in Marketing, Communications, Digital Media, or related field.
• Proven experience (1-2 years) in social media marketing, preferably in F&B, catering, or delivery platforms.
• Ability to create and manage content strategies across Instagram, TikTok, Snapchat, and other relevant platforms.
• Strong understanding of Saudi delivery apps such as Jahez, HungerStation, TheChefz, etc., with experience managing storefront visuals and content.
• Skilled in planning content calendars, directing photo/video shoots, and writing creative bilingual captions.
• Familiarity with tools such as Meta Business Suite, CapCut, Canva, SEO and analytics platforms.
• Excellent Arabic and English communication and copywriting skills.
• A collaborative mindset with the ability to coordinate across departments and lead on content execution.
• Familiar with Foodics and similar software.

Sales Representative Required

Key Responsibilities

• Sales and Lead Generation: Identify potential clients, generate leads, and achieve individual and team sales quotas.
• Client Relationship Management: Build and maintain strong, long-term relationships with clients to encourage repeat business and ensure satisfaction.
• Product Presentation: Conduct product demonstrations and presentations to potential customers, clearly communicating the value and features of the company's uniforms.
• Needs Assessment: Work with clients to understand their specific needs, such as branding, functionality, and budget, to recommend the right products.
• Customer Service: Provide exceptional customer service, which includes responding to inquiries and resolving any customer complaints.
• Market Awareness: Stay informed about industry trends, market conditions, and competitor activities to identify new opportunities.
• Sales Reporting: Prepare and present sales reports and forecasts to senior management.

• Skills and Qualifications

• Proven sales and negotiation skills
• Strong communication and interpersonal skills
• Ability to build and maintain client relationships
• Goal-driven and self-motivated with a "hunter" mentality
• Strong organizational and time management skills
• Proficiency in Microsoft Office Suite and CRM systems is often required
• A bachelor's degree in business or a related field is often preferred
• Experience in B2B sales is highly desirable 

• Handle customer inquiries and requests through phone, email, or digital platforms in a professional and timely manner.
• Provide accurate information regarding company products, services, and policies.
• Resolve customer complaints and problems effectively while maintaining a positive attitude.
• Document and update all customer interactions in the CRM system.
• Coordinate with internal departments to ensure prompt and accurate service delivery.
• Follow up with customers to confirm satisfaction and close service requests.
• Prepare periodic reports on customer feedback and recurring issues.
• Support continuous improvement initiatives aimed at enhancing customer service quality.
• Ensure compliance with company standards and service protocols.

• Bachelor’s degree or diploma in Business Administration, Marketing, Communication, or a related field.
• Minimum of 1–2 years of experience in customer service or client relations.
• Excellent communication skills in both Arabic and English (verbal and written).
• Proficiency in Microsoft Office and customer relationship management (CRM) systems.
• Strong problem-solving and organizational skills.
• Ability to handle pressure and maintain professionalism at all times.
• Customer-focused mindset with high attention to detail.

# Receptionist

We are looking for a professional Receptionist to be the first point of contact for our company. The ideal candidate will have excellent communication skills, a warm personality, and the ability to multitask efficiently in a fast-paced environment. Responsibilities include greeting visitors, answering and directing phone calls, managing appointments, handling mail, and providing administrative support to ensure smooth office operations.