Customer Services Jobs in Riyadh

General Description:
Responsible for providing a distinctive experience for visitors by welcoming them, meeting their needs, and responding to their inquiries to ensure customer satisfaction and enhance their loyalty to the center.

Tasks and Responsibilities:

• Welcoming customers professionally
• Explaining the services, games, and offers available inside the center
• Responding to customer inquiries and resolving complaints quickly and politely
• Coordinating with other departments to ensure smooth workflow
• Monitoring customer satisfaction and reporting feedback to management
• Contributing to organizing events and bookings
• Maintaining a neat appearance and organized work environment

Required Qualifications:

• High school diploma as a minimum (preferably a diploma or bachelor's degree)
• Excellent communication skills
• Ability to work in a team
• Politeness and good interaction with different customer segments
• Proficiency in using cashier or booking systems (preferred)
• Ability to work under pressure

Working Hours:

• Shift system (8 hours daily)
• 6 days a week

Benefits:

• A youthful and vibrant work environment
• Career development opportunities
• Incentives based on performance

• Identifying companies that wish to participate in exhibitions and conferences and attracting them
• Communicating with clients (companies, factories, and brands)
• Arranging meetings and presenting sales pitches
• Achieving monthly sales targets
• Following up with clients until the deal is completed
• Building long-term relationships with clients and maintaining them

Requirements:

• Proven experience in sales (preferably B2B or in exhibitions/events)
• Strong communication skills and a persuasive personality
• Ability to negotiate and close deals effectively
• Good knowledge of the local market is an additional advantage
• Having a network of contacts or relationships with clients is highly preferred. 

• Handle daily cash transactions and maintain accurate records of all inflows and outflows.
• Manage site petty cash and ensure proper documentation of expenses.
• Perform daily cash reconciliation and report discrepancies if any.
• Maintain organized records of financial transactions and supporting documents.
• Coordinate with relevant teams to ensure smooth financial operations.
• Adhere to internal controls and company financial policies.

• Basic bookkeeping and daily cash reconciliation skills.
• High level of integrity and trustworthiness (mandatory).
• Strong attention to detail and accuracy.
• Good organizational and time management skills.
• Ability to work independently and responsibly.
• Basic proficiency in Microsoft Excel or similar tools.

• Assist in the implementation of marketing campaigns per the established plan.
• Manage social media platforms, including content creation, postings, and interactions.
• Create flyers for digital screens using Adobe applications.
• Maintain the media plan’s structure and organization.
• Oversee inventory and ordering of marketing materials and corporate gifts.
• Coordinate with external agencies and assist in enhancing hotel presentations.
• Manage purchase orders and payments related to marketing materials.
• Provide creative support and insights for quarterly strategies and competitor analyses.
• Assist during hotel photo or video shoots.
• Respond professionally and promptly to trade or guest inquiries.