Customer Services Jobs in Riyadh

• Welcome guests warmly and ensure a smooth seating experience.
• Manage restaurant reservations and maintain an organized seating chart.
• Provide menus and share details of daily specials or promotions.
• Coordinate with servers and the F&B team to ensure excellent guest service.
• Handle guest inquiries and resolve complaints promptly and professionally.
• Maintain cleanliness and organization at the host/hostess desk and entrance.
• Ensure compliance with hotel standards, health, and safety policies.

• Previous experience as Host/Hostess or in a similar guest-facing role (hospitality experience preferred).
• Excellent communication and interpersonal skills.
• Positive attitude with a passion for delivering outstanding guest service.
• Ability to multitask and remain calm under pressure.
• Professional grooming and presentation.
• Flexible to work shifts, weekends, and holidays.

• Responding to customer inquiries effectively.
• Providing technical support and after-sales service.
• Ensuring customer satisfaction with our products and services.

• 8-hour shifts, with a monthly rotation between morning and evening shifts.
• Work hours: 8 AM to 9 PM, 6 days a week with Fridays off.

• Excellent communication skills.
• Proficiency in computer and customer service systems.
• Previous experience in customer service is preferred.
• Saudi nationality required.

• Language Proficiency: Very good English speaking skills.
• Availability: Full availability to meet business needs.
• Educational Background: Bachelor’s Degree or Diploma.
• Communication Skills: Excellent communication abilities are a must.

• Receiving calls from the toll-free number and identifying customer needs.
• Creating detailed service tickets in the Cloud for Customers (C4C) system.
• Assigning the tickets to the relevant departments and following up to ensure timely resolution.
• Managing voicemail and calls to respond to customer inquiries.
• Implementing external call campaigns for follow-ups, surveys, or promotional activities.

• 📞 Handle inbound and outbound customer calls professionally
• 🎯 Resolve customer inquiries and complaints effectively
• 📋 Document customer interactions and maintain accurate records
• 💡 Provide product information and support services
• 🤝 Collaborate with team members to achieve targets
• 📊 Meet performance metrics and quality standards

• ✅ Excellent verbal communication skills in Arabic and English
• ✅ Strong problem-solving and listening abilities
• ✅ Previous Call Center Or Customer Service Experience Preferred
• ✅ Ability to work in a fast-paced environment
• ✅ Computer literacy and multitasking skills
• ✅ Patience and empathy when dealing with customers

• Greet and assist guests upon arrival.
• Handle reservations and manage guest inquiries.
• Coordinate with other departments to meet guest needs.
• Maintain organized and updated records of all check-ins and check-outs.
• Provide information about hotel services and local attractions.

• Previous experience in a receptionist or customer service role is preferable.
• Excellent communication and interpersonal skills.
• Proficiency in computer systems and hotel management software.
• Ability to work in a fast-paced environment.

• Operate the switchboard and manage reception area activities.
• Greet visitors and ensure they are welcomed and assisted promptly.
• Handle internal and external inquiries, maintaining logs of visitors and callers.
• Coordinate deliveries and manage mail distribution accurately.
• Book meeting rooms and maintain a tidy reception area.
• Support the office manager in event planning and organization.

• Ensure exceptional guest service from check-in to check-out.
• Focus on delivering a positive guest experience at all times.
• Work proactively to ensure guest satisfaction and smooth operation of the front office department.

• Enter and retrieve information in computer databases to update records and answer guest inquiries.
• Prepare letters, memos, and other documents using word processing and database software.
• Handle incoming and outgoing mail, ensuring proper distribution and date stamping.
• Create and maintain filing systems for office documents.
• Welcome guests with professionalism and address their needs effectively.
• Maintain confidentiality of proprietary information and adhere to company policies.

• Excellent communication skills and a passion for delivering exceptional customer service.
• Ability to operate standard office equipment and software.
• Strong organizational skills and attention to detail.

• Reception Management:
  • Maintain a clean and tidy reception area.
  • Answer and transfer calls/messages professionally.
  • Meet and greet visitors with politeness.
  • Manage office post and courier deliveries.
  • Coordinate maintenance issues with the relevant department.
• Administration:
  • Oversee office supplies replenishment.
  • Manage the internal event calendar.
  • Handle meeting room bookings.
  • Assist with various administrative duties as needed.
• Other Duties:
  • Manage internal HR communications across platforms.
  • Support HR projects and special requests.

• Minimum of secondary education.
• At least one year of experience in a similar role.

• Proficiency in MS Office.
• Strong communication and organizational skills.
• Ability to prioritize tasks effectively.
• Customer-oriented with a friendly demeanor.

• High-performing work environment.
• Comprehensive health insurance.
• Recognition and rewards for performance.
• Opportunities for learning and development.

• Greet and welcome guests warmly.
• Answer and direct phone calls appropriately.
• Manage incoming and outgoing mail and packages.
• Maintain a clean and organized reception area.
• Schedule appointments and manage the company's calendar.
• Assist with administrative tasks such as data entry and filing.
• Coordinate with other departments for smooth operations.
• Handle customer inquiries and provide product information.
• Assist in organizing company events and meetings.
• Perform other duties as assigned by management.

• High school diploma or equivalent.
• Previous receptionist or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Proficient in Microsoft Office.
• Ability to multitask and prioritize effectively.
• Professional and friendly demeanor.
• Fluent in English and Arabic.

• Competitive salary.
• Health insurance.
• Paid time off.
• Training and development opportunities.
• Friendly and supportive work environment.

• Greet and assist guests throughout the booking process with personalized service.
• Represent Stella Stays, leaving a memorable first impression on guests and partners alike.
• Register guests and guide them through digital check-in/check-out procedures for a seamless experience.
• Enhance the guest experience by providing VIP treatments, guest gifts, and personalized touches.
• Responsively address and resolve guest issues in a positive and timely manner.
• Support the guest experience and Reservations team with on-ground assistance while maintaining a positive company culture.
• Train and support new team members.
• Prepare the training manuals and Sops for the team.
• Coordinate and facilitate community meetings to encourage engagement and collaboration.
• Acquire comprehensive knowledge of all buildings and units within your purview.
• Maintain unit cleanliness, organization, and supplies to ensure a consistent guest experience.
• Foster relationships with building staff, vendors, and cross-functional teams.
• Collaborate with various departments to identify and implement solutions for operational efficiency and guest satisfaction.
• Effectively manage inventory, supplies, and equipment to support operations.

• High school diploma or equivalent, with further education in hospitality or customer service preferred.
• Proven customer service experience in a similar role.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Basic computer skills, including proficiency with Microsoft Office and property management systems.
• Passion for the hospitality industry and a desire to grow and develop professionally.

• Provide reception services for guests efficiently and professionally.
• Manage guest queries and ensure a smooth check-in/check-out process.
• Maintain effective communication with Front Office Manager and Reception Supervisors.
• Exhibit excellent customer service at all times.
• Participate in training and development efforts to enhance skills.
• Utilize upselling techniques to promote hotel services and maximize room occupancy.
• Adhere to hotel security, fire regulations, and health and safety policies.
• Follow company brand standards in all practices.

• Previous experience in a customer service environment.
• High school diploma or equivalent.
• Positive attitude, effective communication skills, and commitment to excellent customer service.
• Strong grooming standards and ability to work independently as well as part of a team.
• Proficient in IT skills.

Receptionist at Lounge
Immediate Hiring
Work hours 8 hours
Flexible working hours
Salary 3000
One day a week off