Call center agent Jobs in Riyadh

Previous Real Estate Experience Needed

English Language Requirement [ Fluent ]

Car services company announces job vacancies for the position:
• Customer Service Representative (Women)

• Customer Service Representative (Men)

📍 Work Location: Al-Aqiq Neighborhood

📌 Work is in-person

Job Details:
• Salary between 4000 - 4500
• Number of working days: 5 days per week
• Weekly vacation: Two fixed days

• Work System: Rotating shifts (morning and evening) rotated among employees monthly

Conditions:
• The applicant must be a Saudi national
• Commitment to attendance and discipline at work
• Excellent communication and customer service skills
• Ability to work under pressure

• Flexibility to work in shifts

Tasks and Responsibilities:

• Receiving customer inquiries via phone, chat, and email.

• Executing, modifying, and canceling hotel and apartment reservations.

• Following up on customer requests and ensuring reservations are completed correctly.

• Handling complaints and resolving issues in a professional and timely manner.

• Coordinating with service providers and travel companies as needed.

• Updating customer and reservation data within the system.

• Achieving customer satisfaction and maintaining service quality.

Required Qualifications:

• Saudi nationality.

• Diploma or bachelor's degree (preferably in tourism, management, or a related field).

• Previous experience in customer service or reservations is an added advantage.

• High communication and customer service skills.

• Proficiency in using computers and electronic systems.

• Ability to work under pressure and manage time effectively.

• Good command of the English language is preferred.

Required Skills:

• Politeness and good manners.

• Quick response and problem-solving.

• Accuracy and attention to detail.

• Ability to work within a team.

• Basic persuasion skills.

Working Hours:
Shifts / full-time as per operational needs.

Benefits:

• Competitive salary.

• Incentives and rewards.

• Professional work environment.

• Opportunities for career development and continuous training.

• Answer incoming calls and make outbound calls as required.
• Handle customer inquiries, complaints, and requests efficiently.
• Provide accurate information about products, services, and company policies.
• Resolve issues and escalate complex cases to the appropriate department when needed.
• Maintain detailed and accurate records of customer interactions in the system.
• Follow call center scripts, procedures, and quality standards.
• Achieve individual and team performance targets (KPIs).
• Ensure customer satisfaction and maintain professional communication at all times.

• Bachelor’s degree is a plus.
• Previous experience in a call center or customer service role preferred.
• Strong communication and interpersonal skills.
• Perfect command of English; additional languages are a plus.
• Ability to work under pressure and handle difficult situations calmly.
• Basic computer skills and familiarity with CRM systems.

• Shift-based work (may include weekends or holidays).
• Office-based or remote work as applicable.

• Excellent verbal communication.
• Active listening skills.
• Problem-solving abilities.
• Time management and multitasking.
• Customer-focused attitude.